Messed up billing? Me too. If you are having problems like…read moreI did with lack of communication, incomplete billing, duplicate billing, miscoding, billing of different amounts for the same service, or refusal to send through insurance you can file a complaint with the Minnesota Attorney General: https://www.ag.state.mn.us/Office/Forms/ConsumerAssistanceRequest.asp If the AG receives enough complaints they investigate and can bring charges. For me, this wasn't enough because the AG could not compel them to file through insurance so I had to file a separate complaint through my insurance for the lack of filing as well as miscoding. It finally got resolved, but I needed all of these agencies to finally pay my bill without being constantly threatened with collections. You can also file a complaint with the BBB. I wish you luck!

Don't get me wrong my therapist is the best you can find in this area. However, the billing…read moredepartment along with the "manager" katie is some of the rudest and hardest to work with people. I started seeing my therapist ending of last year. I was completely honest with the lady in charge of billing(no longer works for this company) and told her my high deductible and what I could afford along with how it would work out with my deductible. She said don't worry about it and she'll figure it out. I tried to have this Conversation multiple times. She never handled it. She no longer works for the company. So I had to deal with it with a another person who also no longer works for the company and made arrangements for it to be taken out of my checks. Today I was informed my weekly visits will now be nearly $200 a visit or I can no longer be seen by my therapist. This was also from the office manager katie. I was paying what I can with little left to survive in the first place. Now I will no longer be able to be seen by the one therapist I actually enjoyed visiting. This place is only after money and rather not help people succeed in life.

So, I take my son to his appointment for counseling and there is a problem with insurance... I ask…read morethe receptionist what is the problem... it hasn't been verified... ok why I said... because you have Wisconsin insurance... I said with no we would not be here if we didn't call and verify the insurance, with you... we called and were told that our insurance was accepted!!! Now my tone started to raise but still under control, so you lied to us, wanted me to pay a big co pay, and now that I didn't have the money, take my son out and not get him the much needed help, and drive all the way back... Thanks Nystrom!!! for your incompetence more to follow!!!

I have been with Nystrom for almost a year now and I have received wonderful care and my therapist…read moreis phenomenal.I, personally, couldn't be happier with these people. I haven't had a single issue there. If someone is not happy there they most certainly free to seek services elsewhere. I intend to stay right where I am!

First session--The door to the clinic was locked when I got there. I called several times, knocked…read moreon the door. Finally I get let into the building 10 minutes after the session was scheduled to start. During the session, I raise my concern (which was why I scheduled an appointment in the first place) that I may have ADHD, given a long list of life experiences and family history. Without doing any specific evaluation, the therapist said that my experiences could be explained by Generalized Anxiety Disorder and starts planning treatment for that, refusing to do any evaluation for ADHD. My therapist did not go into detail on the more relevant areas I was coming to see. She skipped over sections like educational history, saying that what I said in the session implied that had no longstanding education difficulties. However, educational difficulties have persisted all my life, simply covered up by high achievement and grades--difficulties that I lost the opportunity to disclose. My impetus for seeking therapy was dismissed in the first session. There were other concerning practices during the session. The GAD diagnosis as a differential for ADHD was done because it was "easier" to diagnose. Most symptoms were tracked by a likert scale, which is not bad in itself. However, it was these closed responses alone that were used to make the GAD diagnosis. Additionally, one of the questions for the intake was along the lines of "do you experience obsessions or compulsions," and said I was unsure what those meant in a clinical context. The therapist responded by saying that someone who experiences those would know what the words mean. Not understanding the jargon related to a symptom is not a sign that one does not have that symptom. Imagine you go to a doctor and say that your dad and brother both have a genetic joint disease and that you too believe you may have it. You list off all the symptoms (joint dislocation, frequent fractures, chronic pain) and ask if the doctor can screen you for it. Then the doctor says "I think you just have a sprained ankle, that's easier to diagnose" and starts trying to get you to do physical therapy. To round it all off, the session only went until the hour mark, meaning I got 50 minutes out of a 60 minute session. That's almost $50 worth of time. I would ultimately recommend anyone seeking any sort of diagnostic evaluations to look elsewhere.

Dr Paris was recommended by a friend when Essentia and several other psychologists in town could…read morenot get my daughter in for an evaluation with neuropsychological testing quickly enough for our tight summer schedule. Dr Paris was very thorough and professional. She conducted the lengthy neuropsych testing herself and wrote up a detailed comprehensive report. She met with our daughter and then included us when appropriate to review results. She answered all of our questions and even deferred to our family Dr where appropriate. She's smart, thorough and knows her limits too. APS is a beautiful clinic and handled scheduling, reminders and referrals efficiently. I'd recommend the clinic and Dr Paris without reservation.

Helped our family get back on track after a loss. Very accommodating and professional.read more