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Northern Diesel

5.0 (1 review)
Open • 9:00 am - 2:00 pm

Services - Northern Diesel

Commercial truck repair

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7 years ago

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Gerald B.

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Atlanta South Bus Repair

Atlanta South Bus Repair

(2 reviews)

PERSONAL BUS OWNERS BEWARE! DO NOT LEAVE YOUR VEHICLE HERE!…read moreWe took our bus here on Mon, Feb 3, for an appt for suspension repairs. They promised they would have the bus ready the following day; they reassured this multiple times because it was very crucial that we know how long we need other housing. We were a couple hours late due to extraneous circumstances (I am disabled, and my health is variable). We were told that because of that, they may need to keep it 2 nights instead of 1. Though not ideal, it felt reasonable enough. However, on the second day, they said they had not begun work on our vehicle yet because they were waiting on a part for another vehicle. We told them then, that if it would not be ready by the next day, we would just come get it and reschedule. They explained that the work would be done by EOD Wed but that an alignment would still be needed, and that was done by a different place. We accepted this with the promise that it would absolutely be done by Thu. The owner, Emanuel, told us that he would reimburse the additional hotel nights after the first 2 nights. I am disabled and have severe health issues. Since we were told we would only be out for one night, I only took 2 days of meds with us. With the new completion time, we told them that we need to get my meds. They said that would be fine and we could come the next day, Wed, to get it from the bus. We called in the morning to confirm that we could get the needed items. Once we arranged a ride, we called back to confirm that we would be able to access the bus since we may arrive close to closing. This time, they said that we would not be able to access the bus because it was in the bay being worked on. I reiterated it to them that I need meds and that we were told we could get them since they need the bus longer. I spent 2 full days without my necessary meds until they finally let my husband get them the next day. On Thu morning, we called to see when we could pick up; they said they would call back in an hour. After over an hour, WE called back, and they said they need another part that wouldn't arrive until Mon. Since our vehicle was now disassembled in the shop, we had no choice but to stay in a hotel for 4 more nights. On Mon, we called and they said call back in an hour. We called back an hour later, and they said the same thing. We told them that we had to check out of the hotel by 11; at just after 11 they said the bus would be finished today. At around noon they said they would call us back in a couple hours when it's ready. At 2, we had not heard back; we called and they said it was ready but their credit card system was down, and we need to pay cash. The sign on their door says they accept credit cards, and they had the same excuse about their system being out when we came for the initial inspection; it seems their credit card system is permanently down. When my husband arrived at the shop around 3 on Mon, Feb 10, the only person there would not tell him the balance so he could get the cash from the bank. They did not tell us what we owed until after 5 once all of the banks were closed, and they refused to accept any kind of card payment. Now, they were insisting that we send the money via Zelle. I did not feel comfortable sending $3k+ via Zelle to someone that I don't know. We repeatedly asked to speak to the owner and were denied. After my husband waited 4 hrs trying to pay to get our bus back, having left me outside our hotel with all of our things in my wheelchair, he gave up and came back to the hotel where we had to book another night. We spent over $700 on hotels while we waited for what was supposed to be one night in the shop. When we got the invoice, they discount for 1 hotel night, not the 5 extra nights as promised. The person who would not give us our balance or accept our payment on Mon refused to let us speak to the owner on Tue when we returned. We had no choice but to pay the balance in full to get back our property. DO NOT BRING YOUR VEHICLE TO THIS SHOP!

Our rv brakes went out in Atlanta and we were stuck there for a week. I had a lot of trouble…read morefinding someone to work on it. I called right before closing on Friday and Paul said if I didn't find anyone that could fix it to call him Monday. I called Monday and he said tow it here. Luckily I had free towing! And Paul Kept me informed and I worked to get it fixed as quickly as possible because he knew we needed to get home to Virginia. The owner called me today to make sure we made it home safely! They really care about their customers!

Northern Diesel - truckrepair - Updated May 2026

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