I had NBS do some work for me a few years ago and they were perfectly fine. Back in the Spring I had another estimate done. I was told I would hear from them in a few days. 3 weeks later, still hadn't heard anything so I called, was put into the salesmans voice mail, left a message and never heard anything. If they didn't want the business at least have the courtesy to tell me so. This left a bad taste in my mouth and makes me wonder how reliable they are now. read more

Contacted Northern Basement System after downstairs flooded. I got a "We'll get back to you. It's been two months and crickets!!! I can't recommend it. read more

Northern Basement Systems installed a waterproofing system with multiple sump pumps, drainage, and an air handling system. Job foreman Hunter and his crew were professional, courteous, and provided continuous status updates of the project. The crew showed up on time and cleaned up afterward. They did an outstanding job and in very cold weather. The house is an old farmhouse located in East Montpelier Center on Center Road. Basement floor is primarily dirt and or rock. The company cleared out debris then completely transformed the basement into a waterproof area. A drain pipe will be buried in the spring. The air quality of the home will be great now and we can use the basement for storage without worry. Hunter and his crew were great! I think the price for what was done was fair. Will not hesitate to use Northern Basement Systems in the future if necessary. read more

I owned 100+ year old house with a dirt floor, rock foundation in the basement. We had a lot of issues with moisture and mold and some flooding. Matt's crew came in took care of everything that we needed. Made it waterproof put in a new sump pump. The basement is amazing now. The crew was so wonderful to work with price was reasonable, and they know their business. The best team to work in your house! They are amazing. Thank you all! read more

I strongly caution anyone considering doing business with this company. I gave them a deposit of $4,428.65, and when I canceled a week later they kept almost $900 of it even though my service was not for another 6 weeks. You do sign a very simple, clearly stated document that says, "Should you cancel beyond three business days, you understand your deposit is non-refundable. Northern Basements may choose to refund depending on cancellation circumstances." I fully acknowledge that I canceled a few days outside that window, but I hoped an honest company that cares about customers and referrals would choose to provide a full refund. I am a sucker for hoping that. They chose to risk my impression, referral and review for $885.53. If nothing else comes out of this, I hope everyone reading at least goes in knowing that this statement on their contract is a real threat and your deposit is hostage. Even Airbnb's offer full refunds on deposits within just a few days of people's arrival date. 3 days to cancel with service not scheduled for 6 weeks out, "C'mon man." No materials were used. No service workers' time was taken. The manager justified the 20% withholding as credit card fees, restocking fees, time and resources for the estimate, and administrative fees. I wholly accepted responsibility for the credit card fees and time of Paul, the gentleman who performed the assessment, and I offered to settle at 10%. I still believe any reputable company would have provided a full refund at this point in a project, or at most deduct the credit card fees, because nothing more went into this beyond what would have normally been a free estimate. The further arguments the manager made for the additional fees were the scheduling of their team and allocation of materials for my project. Complete nonsense, especially when the project was not set for 6 weeks away. Because they had my deposit hostage, they had control of how much they decided they wanted to keep, it was completely arbitrary, and they kept almost $900 of my money without providing anything. If they wanted to cover their credit card transaction fees, fine, at most 6%, but the rest is absolute robbery. The only solace I can find in this loss of almost $900 now is that I didn't spend another $13,000 with them. I tried to call Paul after speaking with the manager to ask if he could do me a favor and try to reason with the manager on my behalf because he seemed like a nice enough guy. No answer. No call back. I will never seek out this company's services again and I will actively discourage others from doing so but, based on my experience, I expect they really don't care. read more

We got a number of quotes and they were the most expensive as they promised the "Cadillac" of systems that would keep our basement "bone dry" as well as moisture barriers to help with allergies. Unfortunately, after winter there was a moisture stain around half the basement. When they came out to look at it, they said "staining was normal" and not covered under warranty. Expectations were not met. I would have given 2 stars but I'm still waiting the see how the allergies are. read more

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We got a double sump and french drain system installed in our basement a little over a year ago. We live out of state, and rent our home so coordination with contractors is sometimes difficult but Northern Basement Systems' staff is prompt, friendly and thorough. Once the job began, their work was amazing, very fast but phenomenal quality, and they were very courteous to our renter. The staff member we'd coordinated with took the trip up to our home to review the work with the site foreman and kept us constantly updated. The basement looked fantastic immediately after they finished. Fast forward to now, about a week ago our renter noticed standing water in the basement so Northern Basement Systems came out same-day for a service call. They determined that it wasn't a part of the system they installed, but was a fitting on a pipe that was leaking. They fixed the pipe and didn't even charge us! Our tenant texted raving about how polite they were this time around as well. Definitely recommend this company to anyone looking for basement waterproofing solutions. Their service has garnerd them customers for life from our family. read more

It has been two years since we had Northern Basement Systems installed, and we have had no water in the basement. Even after this year, one of the rainiest on record. After having a new concrete walls poured, they seemed to have cracked and were letting water in like a small waterfall. We had the perimeter drained installed along with a sum-pump and more. We also had the floors installed that are waterproof if we were to get water inside. The work was done fast and everyone was professional. Thank you for a dry basement! read more

Very good experience overall. Paul, Matt, Dean were excellent to work with. They were all very responsive to my questions, concerns and needs. I have a bit of a Type A behavior myself so I have or try to have a great attention to detail. So although not required of me it was still in my nature to stay actively engaged with each task as there were alot of moving parts to this project. Despite my nature, all the guys were very professional and aquire excellent customer services skills. Communication although at a high level does still need to be worked on within the company. I did at times get a sense that things about my project were not always being effectively communicated between individuals as I did have to remind people of things at times to make sure we were completing the project completely. The only other thing is for the company to to make sure they discuss, offer, communicate all the different finance options so that the customer knows and makes the right timely choices to avoid extra surcharges, etc. Awesome company and I look forward to working with them again in the future. read more

We discovered Northern Basement Systems at the Home show in Essex after experiencing water damage in our bathroom, and several months waiting on contractors to complete estimates (and then the actual work). Part of the forced renovations involved finding a solution for our basement. We thought we were going to be forced into digging out a french drain by hand until we found Northern Basement Systems. They informed us of several alternative solutions that were much more effective (both in terms of the health of our home, and our wallets!). They followed up with us right away, visited our home, performed an in-depth analysis, and developed an estimate for us immediately. It was the fastest experience we've ever had with a contractor and they saved the day! There was no delay in their process and they completed their work in just a few hours. No complications, no hassle, and superior service. If you're looking for a dry, safe, structurally-sound basement or crawl space, Northern Basement Systems is your best bet! read more

We hired Northern Basement Systems to install an egress window in our basement. They were very attentive before the window was installed, and they did a professional job with the installation of the window. The reason for the low rating is that our egress window has a minor leak every time it rains, and we have spent weeks trying to get them to call us back and fix the problem. Now that they have their money, they aren't getting back to us and we don't have any leverage. If you choose to use Northern Basement Systems, I'd strongly suggest you withhold final payment until you're sure you are completely satisfied with the project. read more

After I posted here yesterday about being unable to get a question answered over the phone I immediately got a call from the company and they sent a technician out today to check out the problem and answer my question. Apparently the water hammer will dissipate over time as the check valve ages. Glad to have an answer to a simple question that could have been given two weeks ago by phone read more