These people suck! Wish I could leave ZERO stars!
I will say that I love Dr. David Bruce and do hope that one day he will be in private practice. He always made me feel like I was important and explained every detail of my care. Super gentle and really personable.
Never had the same assistant or hygienist, which was disappointing because I had to continuously explain my teeth and gum sensitivity with each one.
I had 2 crowns that were supposed to be delivered on March 2, 2021. One of those crowns their lab erred on and it had to be sent back. They scheduled me for March 23 for the SECOND fitting of this crown that they gave the measurements to their lab for.
March 23 turned out to be a nasty weather day. I snuck out of my job at 4:40 to hopefully get to my appt by 5PM. The traffic was a nightmare and the storm was just as bad. I got to the Semmes office at 5:25, 25 minutes after my scheduled time. It does not take 50 minutes to get anywhere in my town. Except on weather/traffic days.
Before arriving the office called (in the storm) at 5:12 to ask if I intended to keep my appt. I told her yes. She told me that if I was not there by 5:15 my appt would be canceled and they would not be able to work me in. She asked how much longer I would be. I told her I had no idea and gave her my location. She then proceeded to tell me they had an opening for the next day at 10AM. I replied that would not work and then dropped my phone to which I guess it hung up.
Once I arrived at the office I tried signing in and giving the person behind the counter my information, when another person, Raven, walked out and asked if I had just been on the phone with someone in their office. I told her yes and that I dropped my phone, that the 10 AM would not work and if they could not see me today then I would be willing to go to their Cottage Hill location on Saturday for my crown. To which Raven said we don't switch offices. I told her then I guess I'll have to find another dentist. She began printing a medical release form and told me where to sign. I replied that I had already paid for a crown that had not been delivered and they either needed to provide my crown or a refund before I signed anything. She said that it would take a few weeks to get the refund. That made me more upset to the point that I stormed out of that office slamming their door wide open.
As I stood there for a few minutes trying to get fresh air and compose myself, I remembered my husband was inside receiving his own dental care. I went back inside, had a seat on their sofa and started on my phone when, Raven, asked if she could help me. I told her no, as politely as I could, that my husband was in the back and I was waiting on him. When he came out, he sat beside me confused and I burst into tears and explained they would not see me b/c I was late. I told him I wasn't trying to get people killed to get to a dental appointment on time. And I stormed out of that office again. Again slamming the door wide open.
As my husband followed me outside so I could explain the above details, Raven, pokes her head out the door and says, ma'am you'll have to leave the premises. I yelled I'm having a conversation with my husband. She again said I needed to leave or they would be forced to call the law. This is where I got exceptionally infuriated and screamed many expletives at her and begged her to please do call the police, that I hope she does, would she like to use my phone. I then stormed off to my vehicle leaving my husband to walk over to her to try to understand the problem.
I called at 1:30 the next day and Pam said they would transfer patients to another location. But she would have to check with Cottage Hill's office manager to learn how to get the crown transferred. At 4:30 I called back to speak with Pam and was transferred to Raven. I told her thank you and have a nice day and hung up. I honestly had nothing more to say to her.
So I called back and spoke with Megan. Megan told me that she was aware of the situation, (Semmes side not mine), and that no I could not be seen at the Cottage Hill office. That they were having terrible phone connection issues since the storm on the 23rd. (There was a storm, oh my goodness!) But that someone from HR would call me and that that person worked until 5 PM (same hours I work, a normal shift... hmm) and since it was already 4:55 most likely would not be that day but a few days. That Dr. David Northcutt would only get involved if he felt he had to.
Now I need to get my insurance involved because they have been fraudulently charged a fee of service that has not and will not be performed since I have been expelled as a patient at Northcutt Dental Semmes.
Now Northcutt refuses to honor their warranty on my existing crowns. read more
