We purchased timber windows from North West Glaziers a couple of years ago, and they were supposed to be factory painted. When they arrived they looked like they had been thrown in the back of a van, and the paint had been scratched.
Several months after the windows were installed the external paint started to fall off in large flakes leaving the bare wood exposed underneath, after months of complaining they finally agreed to repaint the window externally and touch up the scratches internally.
When the windows were repainted they weren't prepared properly, and where they painted over the old paint it is now flaking off again. There are also large blisters forming on some parts of the frame, and the timber door we ordered has shrunk to leave exposed wood between the individual section.
For the last few months we have been trying to get North West Glaziers to rectify the problem, but they show little interest and just don't seem to care.
This is some of the worst customer service i have ever experienced, from some of the rudest people i have ever encountered.
Avoid at all costs! read more
