Today was bittersweet. Although I wasn't a patient at THR but an RN student, my time there may have…read morebeen short, but I truly felt like part of the team. I completed my clinical rotation on the PCU unit, where the nursing staff was incredibly welcoming, supportive, and exceptionally knowledgeable. I want to give a special shout-out to Eloisa, Jerimia, and Shelby. Thank you for your kindness, patience, and willingness to teach. Your professionalism and dedication to your patients and students do not go unnoticed. Keep doing what you do best--you make a difference every day!

ER FNP Kristi Pollard! Oh, I cannot wait to get the Press Ganey Survey for how you treated my…read moremother on 10/9/26. it was horrible. The bedside manner? Lacking severely. The care to her condition? Horrible. The lack of taking a complete and total history and trying to prescribe her an antibiotic she stated she was severely allergic to, regardless of what she said, is a HUGE NO. My mother was not seeking pain meds and the first thing you tell her upon walking into her room is not your name but that you will NOT be giving her pain medication of any kind. Had I not shown up, in my own healthcare organization attire, you would have left my mother without care. The fight it took to get an x-ray to see the integrity of the bone of her jaw is mind blowing. I hope you retire soon. You obviously don't like your job.

I don't leave many reviews but had to give praise where it's due. I absolutely (almost) hated to…read moreleave so soon. I felt like a special patient and not a number or dollar sign from the moment I walked in until I left. The greeting staff, the office staff, to the nurses and Dr's andeven the meal was first class (would eat here again). The hospital was not dirty anywhere and looked as though it had up to date equipment for patient and Dr's.

This place rocks. I came in with shortness of breath and tachycardia and mild chest pain, I didn't…read moreeven sit down in the waiting room. They took me straight to a room had me hooked up to monitors and all that stuff just like in no time, staff was excellent very well informed. They were in constant touch with my Cardiologist, the doctor there came in three or four times to check on me. I can't see enough good things about it.

I fell and broke my ankle while walking on my college campus last September 2022 and needed surgery…read moreif I ever wanted to walk again. As soon as I arrived to Medical City's ER in Denton I was immediately met with probably the rudest group of staff members I have ever encountered in my entire life. The front desk receptionist (I'd say in her mid 40's to 50's) was extremely rude to me as soon as I walked in. She had an attitude the entire time and acted as if she was mad or annoyed at me for "bothering" her with my injury. The nurse (mid 20's to early 30's with dirty blonde/brown hair) who checked me in/started triage was EVEN RUDER than the front desk lady, which I honestly didn't think was possible. She also acted as if she was annoyed at me coming in and "bothering" her, as if this isn't her job that she went through years of school for and CHOSE to do. I was in severe pain as I had just suffered a very bad break and obviously wasn't able to walk. Before I left the ER, the nurse gave me crutches to use to get around until the day of my surgery the next week. I have never had to use crutches up until then as this was my first time ever breaking a bone. I immediately had trouble using the crutches and lost my balance while trying to walk. The nurse told me to stand up and try to walk with them and then walked away to do something. As soon as I took my first step I immediately lost my balance and fell. The ONLY reason why I didn't fall all the way to the ground was because my boyfriend was able to catch me at the last minute. When this happened the front desk lady turned around and very angrily SCREAMED "YOU NEED TO GET UP AND BE MORE CAREFUL RIGHT NOW!!!". This was pretty much my breaking point with this ER as I OBVIOUSLY was being careful and would not just choose to fall on purpose. It's absolutely ridiculous and unnecessary to SCREAM at a person for not being able to use crutches after just suffering a severe ankle break. The last thing you want to deal when you are at your worst are rude staff members. These 2 women made my experience so miserable that I now refuse to ever go back to Medical City's ER in Denton when it used to be my go to ER for years. If you need to go to an ER I recommend going to a stand alone ER or just any ER other than Medical City's ER in Denton. I have had great experiences with other stand alone ER's located throughout the Denton/Flower Mound area. Despite this, I do want to mention one of the male staff members in particular. He was the X-ray technician (male, probably in his mid 20's to early 30's) and was the best ever. He was so so kind to me and just absolutely wonderful the entire time. He definitely made my shitty experience with the nurse and receptionist a little bit better and just my injury in general.

On some days they are great . But this last trip it was awful. I broke my ankle at work and my boss…read moretook me to the ER. The Dr comes in yanks my sock off my foot sending me into a crying fit, they took X-rays looked at me and said " just a bad Sprain here is some crutches, ace wrap and you can go " called my workers comp people and they send me to another Dr and my ankle was broken in 2 places.

I was never inpatient at Mayhill (would not recommend from what I've heard and seen there) but I've…read morebeen twice for their PHP outpatient program. Rachael and Earl (both outpatient therapists there) were wonderful. The things they taught us were very helpful and something I use to this day. I met tons of awesome people there and heard lots of stories that I could relate to. Everyone was understanding and patient with you, and other patients (and staff) always had advice to give when you needed it. I give this four stars because a therapist guy named Stephen took the place of Earl while he was getting surgery my first time there and he bullied and made fun of me for like, 30 minutes straight. Luckily no one there put up with his BS and he was promptly fired within four days. It's still something my friends that I've made there and I laugh about to this day. 10/10 recommend their outpatient program.

Staff will refuse to let you leave and hold you against your will by physical force. Terrible place…read morewith zero patient care. Look elsewhere!

This office isn't organized. Appointments run late. Communication isn't great. The doctors are good…read morebut I'm not sure it's worth the hassle of dealing with the middlemen.

First of all, yes, the practice is big. It can feel overwhelming to walk in and see 4-5…read morereceptionists available to check you in or helping other patients. But I think it just means there is no shortage of people who can help us with what we need. The waiting room is spacious and there is a well-room. There are TVs with a movie and neat computer games (if your kids can share,) and bathrooms accessible from the waiting room. But biggest, and most important of all... our doctor here makes me feel like we're the most important patients she'll see all day, and I don't doubt she makes everyone else feel the same. I never feel rushed. I feel validated. She makes me feel like I'm a good mom, and like I can handle this and that I know what I'm doing. I feel included- like a partner in my child's treatment- not an outsider who can't understand the issue at hand. None of my questions are stupid questions (when I can promise you I've asked some doozies,) and there isn't anything she doesn't have time for. I will always rave about it. We've seen many pediatricians in my kids' young lives, and this practice is BY FAR the best.

I ended up having 2 surgeries there in a month. The care and concern by the staff was great…read more Everything I needed was provided and everyone was super friendly. What more could you ask for?

Amazing all around. Just went in today for the first time and turns out I had a yucky case of…read morestrep. They where AMAZING. From the front desk all the way to the back. I also had my 4yr old with me , we don't do iPads so he brings a backpack with toys with him and likes to talk, he can and will talk your ear off. Not one person seemed annoyed and even engaged with him! It made me so happy to see people genuinely care for not only me. But took the time to interact with my son. I felt very well taken care of today and have been talking about it all day. Would recommend to anyone. They gave me shots and made sure to get me on track to getting better asap. In which I already am! Cant say enough good things. Thank you thank you

Extremely disappointing and disrespectful experience…read more I would strongly caution other parents about this clinic based on my experience. I want to make it clear that the two female nurses who cared for my child were wonderful. They were kind, respectful, compassionate, and professional, and I genuinely appreciate the way they treated both me and my child. Unfortunately, my experience with the gentleman nurse who took over the shift was completely different. Rogelio was extremely rude, dismissive, and disrespectful toward me as a parent. I made a decision regarding a specific procedure for my child and clearly communicated that I did not consent to it. Rather than respectfully listening to my concerns and having a professional conversation with me, he became visibly frustrated and belittling toward my choices. I felt as though my concerns about my own child's health were being dismissed simply because I did not agree with him. There is a huge difference between educating a parent about a medical recommendation and making that parent feel talked down to or disrespected for having questions and making a decision. What made the situation even more frustrating was that his attitude changed only after I contacted my mother-in-law, who is a PA, and asked her to speak with him. Once another medical professional was involved in the conversation, his demeanor suddenly became much more respectful and cooperative. That honestly made the entire situation even more disappointing. I should not have needed to call another healthcare professional for my concerns to be taken seriously. Parents should feel comfortable advocating for their children without being belittled, intimidated, or treated as though their opinions don't matter. I was advocating for my child, and I expected to be treated with basic respect. I am grateful for the two female nurses who were genuinely kind and professional, but unfortunately, the experience with Rogelio completely overshadowed the positive care we received from them. I will not be returning my family to this clinic. I sincerely hope management takes this complaint seriously and addresses how parents are spoken to and treated when they have questions or make decisions regarding their child's care. No parent should have to feel disrespected or intimidated for advocating for their own child.

This place needs a lot of work done to it, like major update, better maintenance people, this place…read moreis nasty and some of the staff just ignore patients' needs and some suicidal and told I will chart that is ridiculous helped that patient and many of them to just feel safe, these folks are not in jail, there to get there mental state right and some just go there cause they have no were else to go, no family and no one who cares, its very sad, They deserve to have human rights and feel safe going there after all they didn't feel good in first place, I have sympathy for all of them, also if anyone could donate things that would help, get community involved to make sure these individuals feel safe and their rights protetected.Mental Health is the most important thing for all of us, As far as the staff is concerned, The best lady to me in there was Rita, she was fun loving a people person and made me feel safe and heard, she and so many of the other staff, there work goes un noticed and I'm sure there under paid, they deserve more money for the trauma they go thru seeing these people suffering mentally every day and THE FUTURE MAY DO TO THEM FOR GOING THRU THIS EVERYDAY THEY ARE HUMAN TOO AND ONE STAFF MEMEBER EVEN CRIED AFETR SEEING ONE OF HER PATIENT BUT SHE WIPED HER TEARS AND MOVED ON UNNOTICED these people are doing a very hard job, I DONT think the healthcare industry notices that at all, To whom it may concern fix these conditions and stop treating them like they are in jail, their sick and depending on you to help make them well Remember this is short term facility, I did everything I could to help, I hoped I just touched one person's life, God Bless you all and I hope they get that all updated soon and please dont have snappy shitty people there or working there, teach love Hope Light the place could be a great place with all the right people a lot of miscommunication, please turn it around.

Now I understand why my 4 or 5 star review was treated as if I was staff. This place is like a a…read moremovie and it needs major reformation or to be closed down. This place has gone downhill & I don't think it could even go any further downhill... that's how bad it was in my most recent experience the in late summer of 2025. It was AWFUL. Patients screaming and yelling and breaking things. I heard a nurse say "why won't the police take this patient?" And the other nurse replied, "the police are the ones who brought him here." They don't have programs like they used to. When I was here about 10 years ago, Dr. Colin Ross had an actual trauma program and it was amazing. Now? They tell u they have a trauma program and all these wonderful groups to help, but it is incorrect information and one of the worst experiences of my life. My doc told me if I tried to leave AMA (against medical advice), that he would hold me there even longer. There have been protests outside this facility because of the horrible conditions, program & staff. I could go on and on, but u get the picture. I apologize for not updating my review sooner. If they tell u they have a trauma program, it's basically just the same women's program. It's the same thing. Oh, and in intake it smelled like piss. One of the worst experiences of a psych hospital that I have been to this go around.

If you're going for imaging needs just beware you need to enter the "Outpatient" entrance. Not a…read morebig parking lot, but I had no trouble finding parking. The staff was very nice in the imaging clinic. The front desk representative explained my benefits with my insurance and even suggested a cheaper way to have the service I needed. She was so helpful! The staff who conducted my MRI were very sweet. They explained everything that was going to take place and made sure I was comfortable. I hope I won't need to go to imaging again, but if I did it would be here. Not far from Denton and worth the drive.

This is a BUTCHER SHOP! My husband had knee replacement surgery on Monday 2/20/2023…read more We were required to attend a pre surgery pt meeting. The pt presenter lived to listen to herself talk! It was boring and a huge waste of time! Surgeon couldn't be bothered to step out and talk to anyone and we were warned in advance, he calls once, if you don't answer he won't call back! 24 HOURS LATER RELEASED WITH ALOT OF PAPERS, SOME BANDAGES AND SENT HOME FOR FAMILY TO DO ALL THE SURGERY AFTER CARE!!! Don't even think about asking for pain meds!!! They will make you feel like a drug addict loser! Fortunately my husband had a pain Dr in place already! IF YOURE THINKING OF USING THIS FACILITY, DONT DO IT!!!This is medical care in America now? Very poor!!!