I recommend the business because of the new leasing manager. Ashlyn. Mrs. Avent is amazing. She…read morewas a great face to take my rent and my concerns at the former property she worked at before graduation. She's a great asset to Philo. Miss her across town. I've never lived here. But I like how their gates work too. Just like across town. There are many gated communities and two/three have functioning gates. Safety here at three properties. I do ride around in boredom or tutoring all over town - and so I know the scope of the appearance of the outdoors etc at several properties.

They constantly change the rules every few months on how you are supposed to live and then fine you…read morefor it when you struggle to adjust to their new "expectations." They also hold you to the lease but don't hold up their end of the deal so you get stuck living somewhere where you can't sleep because the people above you are always partying and stomping around and will not let them go beyond a first strike on their lease even after numerous complaints with evidence which is kinda funny because they are always looking for a quick way to make a buck on you. I have been left to call the cops on them a few times to get the people above me to be quiet after 2 am. I have lived here three years so when I say every year it gets worse it truly does. The Helix/Philo is as ghetto as it gets without you being in the actual hood. Save yourself the stress and money and do not move here!!!!

I believe they oversell parking tickets because if you try to park after 11PM there will be no…read morespots. "Amenities" are all broken always! Gym is included, but the machines are extremely limited and half of them are broken. Pool and hot tub is included, but the hot tub is ALWAYS broken. Movie theatre included, but it takes 2 hours to set up because its so outdated. Storage closet on the porch is included, but we weren't allowed to open it and it stayed locked the entire year! Apartment was given to us in very bad condition, oven drawer broken, ice machine broken, furniture broken, ceilings brown and the entire thing smelled like smoke for months from previous tenants. However when I moved out they charged me $150 for tiny cracks in the sink that were there when I moved in. But I can't appeal that because you have to write down everything that is broken when you move in, but if i was writing down every small thing like that it wouldn't even fit on the page so how was I supposed to know what was important? The washer and dryer are very outdated and stay broken even after several attempts at service repairs. Rated 2 stars because the service repairs (when they actually work) are done in a very timely manner and it is a quiet location near campus and is very walkable!

BEWARE! They have not returned our security deposit and on site management (Taylor Peacock) will…read morenot return calls or emails. The past management company (Student Quarters) and the new one (KPM Property) have also not returned calls or emails. The investors in the TIC that own it are hidden and the company is not a registered LLC in the state. The desk staff and maintenance are nice people but if you need something real this place is a NIGHTMARE.

I currently live at The Vista and absolutely love it! When you combine the location, amenities,…read moreand great management it's a no brainer. Hands down the best place to live for an MSU student. And I can't say enough about Criston Stafford. She is the General Manager and is awesome! She is always quick to reply and help out with anything. She's the best!

Leaving another complaint- we lived in a studio with no bedroom door and was charged for a room key…read morenot being retuned- Called the day after and was told we would not be charged and we were still charged. Management at this location is awful

I have lived at the Flatts for about 7 months and enjoy it. The staff are incredible friendly, and…read morethe location is extremely close to amenities.

I normally do not leave negative reviews, but after this experience, I feel other prospective…read moretenants should be aware of how this apartment complex handles lease disputes and communication issues. The biggest issue was the lack of clarity, consistency, and reasonable communication from management throughout the process. According to the leasing office, they considered the lease "binding" as of May 7, despite the fact that financial verification and supporting documentation were not completed until May 19. This immediately raised concerns for our family because approval decisions are generally based on completed financial qualification information, not incomplete preliminary paperwork. Once concerns and discrepancies were identified, the office was notified within only a few days of the lease being signed. Rather than approaching the situation with understanding or flexibility, management took a rigid stance and appeared unwilling to work toward a fair resolution, even after being informed that the agreement may have been signed in error and that there were concerns regarding financial stability and eligibility. What made the situation even more disappointing was the contradictory information presented during the process. Contracts are important, and I fully acknowledge that inexperience played a role in this situation. However, there is also a reasonable expectation that property management companies exercise professionalism, transparency, and good-faith communication when issues arise. Especially with young or first-time renters who may not fully understand every aspect of the process. What disappointed me most was the overall lack of empathy and problem-solving. At no point did it feel like management was genuinely interested in finding a logical or humane resolution that could avoid unnecessary legal conflict or financial hardship for everyone involved. Instead, the interaction felt transactional and dismissive. For anyone considering renting here, I strongly recommend getting EVERYTHING in writing, carefully reviewing all lease language

4 stars. You pay for convenience, it's an easy walk to campus. It comes furnished which makes it an…read moreeasy move in. The internet is actually pretty good for a big apartment complex. They run MaxxSouth 50 Megabits which makes gaming functional. Only thing is that they do not alot enough money for the utilities. The ammount that they have is not really enough to house 4 adults. The only time we didn't have an overage was in the winter months when we were not running the AC or heater. In the summer we had $25 each for overage. The pool is nice, they just got new chairs to go around it. The clubhouse is nice and they haven't messed up any of my mail yet. They offer little things now and then, like free breakfast and free little pick me ups sometimes. Haven't had the luck these other reviews are talking about, possibly new management? If we have something broken they usually fix it. Just takes time. Overall it's good. I've lived in cheaper but had to drive to campus and furnish the place myself. 21 is more or less for younger people without furnishings to live on their own. Move in ready.

Lived here for three years and over the three years ive went to the office pretty much anytime…read moresomething went wrong with my apartment they were only helpful like one time. Maintenance cant do anything that requires more than a hammer, or a screwdriver. Management typically has no clue whats going on and can be rude. Like ive had no air for three weeks and the first thing the management lady told me to do when I was telling her about it was to "clam down" mind you the heat index has been like 110 the entire time ive been without AC. They also didnt provide window units until I complained THE SECOND TIME about not having air. Also the roommate situations ive lived in have been a nightmare. Moving in people without notice of the opposite gender too despite clearly listed gender preferences (this led to a pretty traumatic personal experience for me). All in all dont come here they will take your money and disregard you otherwise.

DO NOT rent here!!! They have all sorts of hidden fees, the property is ill managed and the staff…read moreis impossible to work with IF you are able to speak to an office member. My son's years in Starkville were wonderful but I would advise any person considering apartments in Starkville to avoid Aspen at all cost. In addition to the poor management and charges, multiple crimes were committed and security enforced no regulations. If it were possible to rate a "NO STAR" I would.

After I emailed the pictures and my mother emailed them telling them she will be in Starkville…read moretomorrow to see the damages firsthand, they sent me a new bill for less than $100 (which is $1K cheaper) after the pet deposit was applied. Considering they did need to repaint little bits of my room and my cats did (minimally) claw the couch, I'm okay with this. I had reminded them that I had spoken to their employee Max and told him that my roommate and I switched rooms on move-in day. I sent them a picture of the receipt Max had given me upon move-out along with all my pictures of the apartment. I also sent them copies of work orders from September saying that I lived in Bedroom A (which is the room I swapped my roommate for and lived in since August 2019). . Overall, this was a great place to live, and the staff was incredibly nice and helpful the entire time I lived there. Work orders were tended to very quickly and efficiently. The apartment complex itself was always clean, and I never had any problem with crime where my apartment was located. . My suggestions for people moving to Aspen (and any other apartment complex): screenshot any and all work orders you put in (+ put in work orders every time something breaks), let the office know if you and your roommate switched rooms (email so you have physical proof), and take pictures of EVERYTHING before you leave. I also did a final walkthrough video before I left and pointed out specific things that needed fixing (that I had put work orders in for before i left).

I lived here for 3 years, and unfortunately, my experience was consistently frustrating. The…read morebiggest issues were the lack of communication, poor maintenance, and management's handling of resident concerns and charges. During a bad storm, our gutter fell off and ended up laying across our outside porch. It stayed there for approximately 3 months and was only moved when new residents were getting ready to move into the surrounding houses for the new semester. We never even received a replacement gutter, and the fallen gutter damaged and broke some of my plants. Maintenance was another major problem. My ceiling fan started wobbling badly and became unsafe to use. When I reported it, I was told it wasn't an emergency and maintenance left. This was during the summer, so I contacted them again because I needed the fan. I was later told it had been fixed, but when I got home, there were random screws in my bed and the fan was still not properly fixed. After contacting them again and reporting both issues, they eventually replaced the entire fan. My roommate also had water damage on her ceiling that continued getting worse. Maintenance simply caulked the area, said it was fixed, and later tried to charge her for the damage when we moved out. The exhaust fan above our stove never worked properly either. Instead of removing the grease from the air, it essentially spread grease onto the cabinets above the stove. When we reported it, we were told it simply needed to be cleaned. We also had issues with charges while living there. After about a year, we were charged $500 for damage to a couch. However, the couch was never removed or replaced. We continued having the damaged couch in our apartment while still being charged for it. Then, during yearly inspections, they would continue trying to charge us for the same couch/damage again. It was extremely frustrating to be charged for something that they wouldn't even remove from the apartment. Management also gave us incorrect information about what paint colors we were supposed to use on our walls, which created another unnecessary issue. There were also smaller issues that showed how difficult management could be to deal with. The backyard, which was directly next to the woods, was rarely mowed, despite the obvious concern of mosquitoes and ticks. The apartment was not properly cleaned when we moved in. It was disgusting enough that we had to clean it ourselves, yet we were still expected to pay cleaning charges when we moved out. It honestly makes you wonder what the cleaning fees were supposed to cover. Another frustrating issue was that random damage fees would appear on our accounts without any explanation or communication about what they were for. Management was rarely helpful when we tried to get answers, and it often felt like nobody was available in the office when residents actually needed assistance. My frustration is primarily with management and the way maintenance requests, charges, communication, and resident concerns were handled. After living here for three years, I can honestly say that I would not recommend this apartment community. There were too many unresolved maintenance problems, unexpected charges, poor communication, and situations where issues were repeatedly reported but not properly addressed.

The negative reviews are true. I've been dealing with these liars about my AC since I moved in last…read moreAugust. They say they'll fix your problem or they're just waiting for parts. They never follow up with you and getting anything fixed is impossible unless it's like a lightbulb. DO NOT RENT HERE