called 3 times to get a quote on new insurance and all three times no answer, phone rang several…read moretimes and call just dropped off.

no body answered the phone, I try to call couple times, for a business is not good...read more

I have had insurance through David Chamblee Stare Farm for about 10 years. They are very friendly…read moreand professional. I've walked in with requests and have called in requests many times. Every time I contact them they handle my request promptly and accurately. I prefer to call the office rather than 800-state-farm because iota just easier. Ashley is a pleasure to deal with as well as the rest of their team. I've called to make policy changes, pay my bill, report an incident, and with general questions. I've never had a problem and have great rates. I highly recommend doing business with them.

Tracy is very helpful and patiently explained to me throughout the process. She very helpful. She…read moreknows of what she's doing. Awesome!

Very disappointed in our interactions with this agency. Multiple mistakes and no willingness to…read moretake ownership. This includes them forgetting to add a car (apparently they forgot to click submit) and removing coverage when we asked to ensure it was there.

Matt and his Team are terrific. They helped me get my Auto, Home, and Boat covered with better…read morecoverages than I had with my previous insurance company. I highly recommend them!

I was with Liberty Mutual using their registered agents and not pleased with the premium increases…read moreover the past 10 years. In fact the one claim we had with them, which was an auto claim, was a horrible experience. The claims adjuster was not helpful and fact falsely reported that the minor damage was major as as a result the carfax report affecting the resale value of the vehicle. I have a friend who uses Berger and ONeal for their insurance and Michael Berger and his staff looked at my policies and recommended new carriers that in total saved me at least $8000 in this first year. It was the best insurance move I have ever made.

I have never purchased insurance for myself before. After doing some research, I decided it would…read morebe wise to use an independent agent. Enter Berger and O'Neal. I met with them in person and discussed policy information one on one. They answered all my questions and were very friendly. They wanted the same things that I wanted, to have good reliable coverage and to pay as little as possible for it. They provided me with an "insurace binder" that I took to the tag office to register my car the same day. When I got to the tag office they told me they could not accept the "insurance binder" without the VIN# on it. I was able to call up my agent, have them fax over an updated document, and register my car. If I hadn't used them I probably still wouldn't have insurance, and if I did, it probably wouldn't be a good deal. Plus, I probably wouldn't have been able to register my car yet. If you want good coverage, no hassle, good value, and human interaction, then call them.

It's odd. I just recently left this office and transferred my account to another Allstate agency…read moreand now Yelp is asking me to review them. When Mr. House was active (I'm not sure, but I think he's retired or semi-retired) I loved this location. Emails were responded to promptly. Any phone conversations were pleasant and easy. In the last few years, every single time I have even a minor question - the agents treat me like I'm a pest and an idiot for calling in. I started emailing since I felt like that would be less bothersome. But after a week with no response to my email, I called. When I mentioned that I'd emailed, agent told me 'they have other customers / I'm not their only customer' and that he 'hadn't had a chance to respond.' Keep in mind, all I said was, "I'm sorry to call, I know how busy yall are. So I emailed you but didn't get a response." The last time I called in - I just wanted to check to make sure none of my discounts had fallen off because my premium had increased. My cars values have decreased. I haven't had any accidents. I expect my premiums to go down or remain the same. This is something I typically did, if I noticed an increase (back when I had Geico and also with USAA). Agent was very snappy. Said that ALL insurance companies had an increase and Allstate's was lower than the national average. He also advised me that my increase happened two months prior. (Why does it matter if I waited two months to call?) When I asked him if he was telling me that I can't call to check if I notice an increase, he said 'that's not what he was saying.' He did eventually tell me that the low mileage discount isn't on one of the 3 insured vehicles. It should have been. Since this car is parked over 5 hours away and not being driven. I was never told that I needed to provide a photo of the odometer / proof of the mileage - every 6 months or so - to get the low mileage discount. NEVER. Every conversation I have with them was just so ARGH. It seemed like they were deliberately impatient, abrasive and condescending. I'm old. I get it. But I don't feel like I'm at the age where I get easily confused. Nor do I feel like I have early onset dementia. But these guys had me questioning it with the way they handled me during every phone call or interaction. Lol. I think you'll love them if you're the right demographic. I was considering leaving Allstate entirely, but because I have a very nice original home policy, I opted, instead to switch offices. They are pleasant, responsive (both via email and phone). I only wish I'd left this office sooner.

Dealing with Steve Langston, the senior insurance agent from this insurance agency for nearly more…read morethan 6 years is the best experience ever. Steve has always being very patient over the phone and is knowledgeable of answering my questions thoroughly. It has always been painless dealing with Steve and his team member. I would continue my service with Steve, and also recommend Steve and his team to all Yalpers!!

I had been a client for another big name nation wide insurance company for 15 years. I have been…read morerelatively quite satisfied with them until I met Pankaj and he offered me a friendly review of my insurance coverages and offered that he may be able to reduce my premiums. At first I was very apprehensive as I knew my premiums were already quite low given I had excellent track record with my home and auto and I was with them for almost 15 years however I still gave Pankaj a try. When he ran my numbers, I was very pleasantly surprised that he was able to get all my premiums and overall insurance cost down with Farmers by atleast 20%. It was a no brainer for me to switch at that time. What I really like about Pankaj is that he not only works very hard to get you the best possible deal and value with respect to insurance, he is also very knowledgable in all types of insurances - Life, Auto, Home, Business General Liability, Business Error and Omissions etc. I have since then called him several times to take his advice on different types of insurances and he ALWAYS picks up the phone and answer all my questions with lot of patience. His knowledge and customer service has been by far the best among all the insurance agents I have worked with in last 15 years. I can say that one of the biggest reason beside his quotes, I decided to move all my insurances to his recommended carriers was due to his excellent customer service. Now I recommend him to all my family and friends as I can trust him that he will take very good care of them.

Friendly, Always available, Competitive rates are some good attributes of Pankaj. Been with Pankaj…read moresince June 2018, after 23 years with State Farm! But whats "Excellent" (above all) is the Farmers Experience. Recently had the misfortune of totaling a Prius. Overall, It was a rough time dealing with the total loss as we intended to drive the car for another 6-8 years or so. With the professionalism, communication skills, knowledge and efficiency of the Farmers Claim agent help (Ms.Stephanie) and their preferred shop (Ed Voyles Body Shop -Mr.Heath) the process of claims management and the blow was softened. Within 12 calendar days, the payment was EFT'ed to my account. It was a very reasonable settlement (Kbb Good Value+Kbb Very Good Value/2). Thank you Pankaj, and thank you Farmers!

I am sure most people have received countless calls from insurance agents for the past few months…read morewanting to get you to change your policy. I have gotten no less than 100 calls in 9 months. All of them sounding likes used car salesmen, just trying to hustle you and get your money. I usually hang up within 30seconds to 1minute of the call. All that changed on April 6,2020, when Nathan Paik of State Farm cold called me. I don't know what it was about that day but I was willing/ready to listen to him. One thing about Nathan Paik, he wanted to have a "real" conversation with me about how State Farm would be able to offer me a better policy & much better options in that policy than I was getting from my current Auto and Renters insurance. We scheduled a time to speak that was better for me to talk. He called me right on time for our call. I had plenty of questions and Nathan answered every one of them, in detail, until I fully understood what I was getting in the options. The call lasted about 2 hours, but felt like 30 minutes. I have had several insurance policies over my adult life yet this is the first time that I KNOW what my policy covers and how it affects me and my money. Over the term of my policy coverage, it will save me hundreds of dollars. This was something that Nathan made the focus of our discussion. He actually showed me with the numbers and options to prove this point. My old company NEVER did this, I had them for over 5 years. Whenever new questions have come up, Nathan or his co-agents are only a phone call or email away. Their response time is within the same day or 24 hours.(even on the weekends) If you are thinking of moving your policy or you are not satisficed with your current insurance company call Nathan Paik at State Farm. He will treat you like a real person and assist you in getting the best policy for your needs.

Tiosha is always so helpful and welcoming. She has a can do attitude and she does she is very…read moreknowledgeable and eager to help

Terrific service and detailed insurance help was provided to me from Emily Poston! Though I was a…read morebit tired and foggy-headed, Emily was patient and kind, listened to my somewhat babbling-on, and then very professionally, laid out all my options clearly and concisely. Thank you Emily for being an outstanding worker, and thank you Tommy McNaull for hiring such an excellent worker. Hope Emily will be generously rewarded next time State Farm grants raises in pay.

Complete incompetence from this agency. They canceled the wrong policy when I sold my truck. Of…read morecourse I did not find out until I had a claim on the vehicle they canceled. Instead of offering help they blamed State Farm Corporate for the mistake. Waited weeks for a resolution with no updates from the agency or State Farm Corporate until I called them. Then I receive notification from the state that I have a fine and insurance reinstatement fee. Of course they take no responsibility for this either. State Farm Corporate is to blame. Don't trust this agency to be your representative.