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    The Rhoads Group, INC

    4.0 (4 reviews)
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    Services - The Rhoads Group, INC

    Car and truck insurance

    Life insurance

    Homeowner or property

    1 More Service

    Vehicle

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    Mark Gupton - State Farm Insurance Agent - State Farm Agent

    Mark Gupton - State Farm Insurance Agent

    (1 review)

    If you are shopping for personal coverage I would choose another broker, this one seems to phone it…read morein. Not sure he would fight or go to bat for a client, I know he didn't for me. I'll try to make this short. I was rear ended in morning traffic on an exit ramp. There were no injuries and minor damage to my vehicle. We did not call police, exchanged information and went on our way. When I contacted the other driver and his insurance company he denied that it happened despite the obvious damage to the front of his vehicle and the rear of mine (with pictures). I contacted my agents office who was Mark Gupton at the time and was given information that I now know not to be true. I was told that I could file under my policy and since someone else was at fault it would not effect my rating. With that information I paid my $500 deductible and had my vehicle repaired. The claim was paid timely by State Farm however the subrogation lasted for a little over a year. During this time I would check the status of the claim from time to time on my pocket app and after 10 months or so I reached out to my agent to ask for assistance in getting this settled. I was told that I would have to speak directly to the claims adjuster and there was nothing they could do to help. At that moment I knew it was time to shop for another agent. I was a client for 19 years. Filed two claims totaling around a $5,000 payout, paid my premiums on time, never called to contest an increase, pretty no nonsense kind of client and after my claim experience I shouldn't have been surprised when I called yesterday to ask what I needed to do to cancel my auto policies. Joy informed me I needed to sign cancellation forms, verified my email address, and promptly sent an email with the cancellation forms attached. No inquiry on why I wanted to cancel, was not asked if there was anything they could check on to try and keep me as a client, or even an "I'm sorry you will be leaving us after all this time.". I'm not so naive to think that I produced a huge amount of revenue for the agent but I was a consistent client who didn't file excessive claims, and I paid my premiums on time. Showing a tiny little bit of interest in keeping me as a client could have gone a long way. No matter how small or large, customer issues should be important. Until something happens, you sometimes have no idea how important a good relationship between you and your broker can be. Choose wisely and choose a broker who you feel will have your back if a situation arises. I'm thankful my issue was nothing more than a minor damage claim but it makes me wonder what could've happened if it were something much more serious.

    From the owner: Our State Farm mission is to help people manage the risks of everyday life, recover from the…read moreunexpected and realize their dreams. We do this by providing personalized State Farm Auto, Home, and Life Insurance. We love helping our Fulton, Forsyth, Cherokee, Gwinnett County, and Georgia friends and neighbors. License #: GA-490252

    The Rhoads Group, INC - homeinsurance - Updated May 2026

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