They will screw you financially, lie about your bill and will not honor payment agreements! This office has been the absolute worst place to work with! My husband had surgery in 2022 and required once to twice a week PT following surgery. We were initially paying our copay at every appointment and had racked up a credit of over $1,000 as insurance hadn't paid out yet for all of the claims. In early 2023 after speaking with Ellie (I called them because we hadn't received any bills and I was worried about the account being racked up too high) we figured roughly $2,300 would be owed in copays once insurance paid. We went ahead and set up a payment plan for $200 a month until the balance was paid. My debit card expired in September 2023 so I called then to update the card info (I do not remember who I spoke to at that time but it was not Ellie) we updated the card and went about our business. A couple weeks ago out of the blue the office sent a bill for over $1,600 stating the account was in default and they were going to send to collections. I immediately called the office as this balance should have been paid if not almost paid by this time and spoke to the CFO Maggie, they stated they stopped the payments in December of 2023 and admitted their office had made the error but could not give me an explanation as to why this happened. When I started asking questions about this and why all of the sudden I received this massive bill without being contacted at all prior to this bill Maggie became VERY rude and condesensing and refused to work with us even though this was their offices discrepancy and she even admitted as such (I do have the encounter recorded as my phone is set to record all calls that involve numbers unknown to my contacts list). Needless to say we got sent to collections. I tried contacting the office one last time to see if they would be willing to just take the full payment directly which per Katrina Maggie declined and had to pay the absolutely horrible collection agency (MS services: which was a completely different ordeal on it's own). This office will screw you and does not honor their payment plans!! Please watch out!! read more
