So I came home to a cold house today and called North Park Heating and Cooling because it was on a sticker left on the side of the unit when it was installed 20 years ago. I called and talked to a few recordings and after about 3-5 minutes got a CSR and then was disconnected so I call back and do it all over again and then get no apologies for the hang up, but I'm ok and they say they'll send it out to a tech....And sure enough about 10 min later I get a call from Mr.Baker he is very polite and fixed the problem in about 5 min. So you would think that I gave this company two stars for the Customer service part on the phone but that would be incorrect, the part that the tech replaced was a ignitor and I was charged $65 for a $16 part and $86 for the service call (which I'm good with because he fixed it quick!). $65 for a $16-25 part online is unacceptable. So I hope you all will find this helpful and stay warm out there because it's cold outside! read more