Do not use this funeral home! I was debating on posting this & even emailed the funeral home & gave…read morethem enough time to remedy this situation but it seems like the Winkley family does not care about performance, service or professionalism. All Faiths Funeral Home was extremely unprofessional on the day of my mom's services. The owner tried to give us crucifixes as an attempt to make up for the following situations, but it doesn't suffice. From the moment I walked in, I noticed that the funeral pamphlets were not on the table, despite prior discussions. When I mentioned this to Tonia, she replied that she had to pick up a "dead baby." This was not only unprofessional but made it seem as though my mother was not a priority. After the pamphlets were printed, they contained errors - the date of her passing was incorrect. I had to make several calls to the office, and after 45 minutes, they were reprinted. However, they were still wrong. We had requested the pallbearers to be listed instead of the internment information, and this was not done. Additionally, I struggled to find anyone to help with the TV and slideshow. Fortunately, I have some IT knowledge and was able to manage it myself, but once again, this was a service failure on their part. The casket emblems, which were supposed to be on the casket, were missing until I brought it to Tonia's attention. Even then, one of the emblems was incorrect. Moreover, the announcement upon my mother's entrance to the Funeral Home had her birthdate listed incorrectly. The final issue, which was perhaps the most concerning, was the leaking of embalming fluid. We were never notified about this issue, and if it was a problem that morning, as Tonia mentioned, we could have opted for a closed casket. Instead, we proceeded with an open casket, and several family members inquired about the embalming fluid. The lack of communication regarding this issue was extremely disappointing. I felt like I had to manage the entire funeral service myself, which was incredibly overwhelming during such an emotional time. I was unable to properly grieve because I had to constantly coordinate and address these issues. All Faiths Funeral Home had more than enough time to prepare, as my mother had passed three weeks before the services. The lack of professionalism demonstrated on one of the most vulnerable days of our lives is deeply upsetting. When we chose All Faiths Funeral Home, we were reassured by Tonia's sincerity and felt confident that we would receive the support and services necessary. We trusted her & All Faith's Funeral Home with our mother's care, and unfortunately, we were let down. Previously, the funeral home had a poor reputation due to legal issues, but with the new ownership and name, we were hopeful for a fresh start. Sadly, the unprofessionalism shown by Tonia and her staff on that day has shattered that confidence. It's difficult to imagine recommending this funeral home to anyone, given how my family and I were treated. It's disheartening to feel as though my mother was just another name or number on their books. If you truly care about your loved ones do not bring them here. Seems like Smith Manor only had its name changed to "All Faiths Funeral Home"...