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    North Facilities Center

    5.0 (1 review)

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    4 years ago

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    Social Security

    3.1(63 reviews)
    5.3 mi

    There is plenty of parking out front. Two lines, one for appointments and one for walk-ups. I…read moreaccidentally stood in the walk-up line (no sign) until I noticed a sign across the way for appointments. Security guard asks questions like name and if you have any weapons, then leads you inside. Metal detector then wait for your name to be called. They have a screen with window numbers and customer numbers, but it didn't seem to update. They just called my name and which window, like the DMV. The young lady at my window was terrific, very friendly and personable. I needed to change my address which you can't do online or over the phone. She seemed surprised that this could only be done in person. Yes, it doesn't make sense to me either, but probably for security? After updating my address, she offered to print out a current copy of my social security statement which was very helpful. Overall it only took about 15-20 minutes to get in and out. I definitely recommend making an appointment although I did it a month ago, so if you need something faster, you may just need to wait in the walk-in line.

    Horrible! Don't bother calling if you need to speak to someone at the office. I called at 9am and…read moreafter 15 minutes of waiting a rep answers from TORRANCE! they can't help me because I need to speak to my local (Long Beach) office. I try again. This time wait 25 minutes. Another person picks up from A DIFFERENT OFFICE. I said I have to speak to someone at Long Beach. She said when they can't pick up they transfer it to a different office. She tried to help me get connected to Long Beach. Waited 40 minutes and someone picks up from THOUSAND OAKS. I said to this person it's ridiculous that Long Beach is transferring to other locations because other locations can't help. When you are told you have to speak with your local office, you have to speak with your local office. Just waisting the day being put on hold and resolving nothing. They need to go back to the old way. If it's too busy the recording will say call back and the call is disconnected. That will help everyone not waisting their time to talk to someone who can't help them because it's not your local office.

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    North Facilities Center - publicservicesgovt - Updated May 2026

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