1. North Country Ford

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Lancaster, NH

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North Country Ford

3.7 (3 reviews)
Closed • 8:30 am - 5:00 pm

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Berlin City Dodge Chrysler Jeep Ram

Berlin City Dodge Chrysler Jeep Ram

(14 reviews)

We were traveling through the area and our truck needed an oil change. Berlin City was very…read moreconvenient but we were leery due to all the negative reviews. I'm glad we decided to give them a try. Our appointment was scheduled for the same day we called and everything went smoothly. The shop employees were polite and efficient. We walked around the car lots while we were waiting. A salesman (I don't remember his name) approached and was very helpful even after we told him that we were from Ohio and definitely wouldn't be purchasing a new vehicle in New Hampshire. We were just looking for future reference. Overall, it was a positive experience and we would purchase a vehicle from them if we lived in the area.

The past 12 years or so I have been buying from Berlin City. I have had my vehicle service at…read moreBerlin City. The last time they replaced the fuel filters they tightened the filter so tight that it could not be removed without damaging it. The repair cost over $1,300. I sent a message to Berlin City that they should pay for the repair since the caused it. It was repaired and replaced at Orange Coast Chrysler Dodge in Costa Mesa, CA. They did a great job. Berlin city never contacted me to say whether they would pay for it or not. This service is unacceptable and we will not be any vehicles from Berlin City in the future. I teach a class on customer service. Berlin City will be included in our case studies. "What not to do."

Nucar Pre-Owned Superstore

Nucar Pre-Owned Superstore

(5 reviews)

If I could give zero stars I would. Salesman named Bryar tried to sell my son a 2005 GMC Sierra…read more1500 SLE 4WD truck but he was not going to give temporary plates he said due to age of truck and we were buying as is. NH law RSA 261:56 states that an authorized dealership in NH will issue temporary 20 day plates to NH residents buying vehicles from them. If they are not going to issue the temporary plates then they must give the buyer an Unsafe Motor Vehicle form instead. This salesman did not say he was going to issue that form. He only stated that due to age of truck and we were buying as is then they were not issuing temporary plates or a warranty. So buyers beware of this salesman and this dealership. I did file a consumer complaint with the NH consumer affairs office. Remember the spelling of this salesman is Bryar. No mistake in spelling, because he clarified his name in a text message.

Absolutely the worst customer service wasting 5 hrs and $100 in gas after being told a vehicle was…read moreavailable on the lot, and went as far as scheduling an appointment and confirming the appt with the deal summary and written appt details. Also sent serval email Verifications , even the morning . Zero attempt to reach us until I saw an email while my husband was driving which came at 9:22 AM for a 10AM appt (we had to leave for at 7:30AM for 2.5 drive) Sent an email at 9:23 no text, they claimed a phone call, neither of us had a missed call nor was any voice mail left for either of us. The vehicle, they claim sold Saturday, they further claim there's a 48 hr lag time after they mark them sold. If you know that make sure before you confirm availability and set up appts. The old bait and switch is more like it!!! Sorry really does not cut your lack of customer service and lack of communication . We should have been contacted at 8AM when you opened which would have spared us 4.5 hours more hrs of driving there for a sorry. In this age of internet everything , I do not believe there's a 48 hr lag and if you know there is, then fix it before your rep confirms appt. I've blocked out the names because it's not just one person responsible is dealership mgmt. the sales manager there sat in his office vs letting a young sales rep apologize , horrible mis management and horrible customer service.

North Country Ford - tires - Updated October 2026

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