poor cars and you pay too much they dont fix anything only sell junkers pay more than the car is…read moreworth

Known them for 20 years. The very highest standards of honesty & integrity! They care about their…read moreemployees & customers!

I'm not from the area, but I am living in VT for 6 months doing travel contract-type work. I…read morevisited this morning for an oil change, and service was great! The staff was friendly and my car was returned quite quickly. Scheduling was also very easy via phone call, and I was able to get in within the week during a busy season. Thank you, Victory Lane!

I was in a serious jam--my wheel bearing suddenly went while I was up on the mountain where I live,…read morewith no friends or family around, no taxis, and no Ubers. I was completely stuck. I searched online for help and by some stroke of luck, I found Victory Lane Auto. From the moment I called, I knew I was in good hands. The husband and wife team who run the shop went above and beyond for me. Not only did they fit me in and fix the issue the same day, but they also personally gave me a ride home after I dropped off the van--and then picked me back up when it was done. Who does that these days? The work was solid, the service was fast, and the kindness they showed me meant more than I can say. It's rare to find people like this anymore. Honest, caring, and committed to doing right by their customers. Thank you again from the bottom of my heart. If you're looking for a mechanic in Vermont, look no further than Victory Lane. They're the real deal. https://www.victorylanevt.com

We were traveling through the area and our truck needed an oil change. Berlin City was very…read moreconvenient but we were leery due to all the negative reviews. I'm glad we decided to give them a try. Our appointment was scheduled for the same day we called and everything went smoothly. The shop employees were polite and efficient. We walked around the car lots while we were waiting. A salesman (I don't remember his name) approached and was very helpful even after we told him that we were from Ohio and definitely wouldn't be purchasing a new vehicle in New Hampshire. We were just looking for future reference. Overall, it was a positive experience and we would purchase a vehicle from them if we lived in the area.

The past 12 years or so I have been buying from Berlin City. I have had my vehicle service at…read moreBerlin City. The last time they replaced the fuel filters they tightened the filter so tight that it could not be removed without damaging it. The repair cost over $1,300. I sent a message to Berlin City that they should pay for the repair since the caused it. It was repaired and replaced at Orange Coast Chrysler Dodge in Costa Mesa, CA. They did a great job. Berlin city never contacted me to say whether they would pay for it or not. This service is unacceptable and we will not be any vehicles from Berlin City in the future. I teach a class on customer service. Berlin City will be included in our case studies. "What not to do."

I seriously regret buying my vehicle from this dealership…read more Within just a few weeks of driving it off the lot, the check engine light came on. Shortly after that, the battery light started flashing. Then I found out it was already due for an oil change. This was supposedly a "fully inspected" and "ready-to-go" vehicle. Clearly, that inspection either never happened or wasn't done properly. It's incredibly frustrating to spend thousands of dollars on a vehicle, trusting that the dealership has done its due diligence, only to end up dealing with mechanical issues almost immediately. I feel completely misled. A reliable vehicle shouldn't come with warning lights and maintenance problems before you've even made your first payment. When I reached out about the issues, I was met with excuses instead of solutions. No accountability, no urgency -- just a lot of runaround. Service department diagnosis vehicles off of CARFAX! General Manager dismisses you when you're trying to explain your frustration! Buyers beware. Do yourself a favor and take your business somewhere that actually stands behind the vehicles they sell.

Asked them to diagnose plow lights problem. They charged $189 for the diagnosis but couldn't figure…read moreit out so They came back for another $300 for diagnostic time. I was already on the hook for ~$200 when I complained the general manager said too bad and because he didn't like my tone made me pay cash to get my truck back. I bought the truck and plow from them ~15 years ago and had them service both over the years. The lights weren't working on the plow, on an old truck and they wanted $500 to tell me what's wrong but could not guaranty that they could tell me what was wrong. I suggest that they are incompetent.

The professionals at Littleton VIP always go the extra mile to show me what is happening with my…read morecar. You can trust them to be honest and to have your car's best interests in mind. For example, when they noticed that it was time for a differential fluid change, they offered to add it to my work order. Not only did they get it done quickly, but took the time to show me the metal shards that came out with the old fluid. This kind of customer care is priceless! Thanks VIP. I'll see you in three months for another oil change and brake shoe change. Sincerely, J.C. and his Happy Tundra

Cory is god sent. In an emergency situation he was able to save us to get back home when my tire…read morewas flat. We seriously had no hope. On a Sunday, every place closed and he was willing to stay a couple extra minutes late to help us. We could not be more grateful and thankful to him. Thank you so much again Cory.

If I could give zero stars I would. Salesman named Bryar tried to sell my son a 2005 GMC Sierra…read more1500 SLE 4WD truck but he was not going to give temporary plates he said due to age of truck and we were buying as is. NH law RSA 261:56 states that an authorized dealership in NH will issue temporary 20 day plates to NH residents buying vehicles from them. If they are not going to issue the temporary plates then they must give the buyer an Unsafe Motor Vehicle form instead. This salesman did not say he was going to issue that form. He only stated that due to age of truck and we were buying as is then they were not issuing temporary plates or a warranty. So buyers beware of this salesman and this dealership. I did file a consumer complaint with the NH consumer affairs office. Remember the spelling of this salesman is Bryar. No mistake in spelling, because he clarified his name in a text message.

Absolutely the worst customer service wasting 5 hrs and $100 in gas after being told a vehicle was…read moreavailable on the lot, and went as far as scheduling an appointment and confirming the appt with the deal summary and written appt details. Also sent serval email Verifications , even the morning . Zero attempt to reach us until I saw an email while my husband was driving which came at 9:22 AM for a 10AM appt (we had to leave for at 7:30AM for 2.5 drive) Sent an email at 9:23 no text, they claimed a phone call, neither of us had a missed call nor was any voice mail left for either of us. The vehicle, they claim sold Saturday, they further claim there's a 48 hr lag time after they mark them sold. If you know that make sure before you confirm availability and set up appts. The old bait and switch is more like it!!! Sorry really does not cut your lack of customer service and lack of communication . We should have been contacted at 8AM when you opened which would have spared us 4.5 hours more hrs of driving there for a sorry. In this age of internet everything , I do not believe there's a 48 hr lag and if you know there is, then fix it before your rep confirms appt. I've blocked out the names because it's not just one person responsible is dealership mgmt. the sales manager there sat in his office vs letting a young sales rep apologize , horrible mis management and horrible customer service.

Excellent customer service and great prices.fast realiable. Brakes tires, oil change, inspectionread more

From the owner: Car Trouble? We Handle It ALL. At Taveras Auto Sales &…read moreRepair, we’re one of the only shops around that offers complete automotive service in one place — including airbag work. ✔ Tires & Brakes ✔ Body Work & Collision ✔ Electrical Diagnostics ✔ Airbag Module Resetting ✔ Airbag Removal & Replacement One shop. One team. Real solutions when you need them most. Electrical Diagnostics & Troubleshooting Battery, Alternator & Starter Repair/Replacement Wiring Repair & Harness Work Headlights, Brake Lights & Custom Lighting Installations Power Windows, Door Locks & Accessories Complete Electrical Maintenance for Cars, Trucks & SUVs We take pride in providing dependable, affordable, and professional service that keeps your vehicle running at its best.

Bought 4 new tires with "free balancing and rotation" for life of tires. Not balanced the first…read moretime. Returned, tires re-balanced. Asked tech what was wrong; stated not balanced. After 2nd go, still not running true. Tried to make a 3rd appointment; nothing available for over a week. Took the vehicle to a quality mechanic and paid to have the tires balanced. They ran smoothly. Given the nature of the business, it seems like it should be able to balance new tires. Three strikes for this firm; so much for free balancing and rotation... The staff is reasonably friendly, and keeps appointments on time.