since I live in the area, I took my Bronco in for a recent service to get established as a…read morecustomer. Now, about 2 months later, my Bronco broke down on the road and had to be towed. that's bad enough for a 2 year old car! But when I called them to have it towed there they told me it would be at least 2 weeks before they could even look at it! That is totally unacceptable for a returning customer in my opinion! I will never go back, and suggest that you consider options before you go there. one thing for certain, I will not be buying the F150 that I am planning on from them!

Schurman Motor Company is the used car division of North Country Ford, and that's primarily who…read morethis review is about. I'd been searching for this one particular car for quite awhile and was adamant about buying it from a dealership because I'd always had bad luck with used car dealers. When I saw the exact car for sale at Schurman and learned it's part of North Country Ford, I reached out to them. I was really nervous, not only because I am a female with a lack of automotive knowledge, but because the dealership is nearly 500 miles from my house. Talking to Mark Boisclair, however, put me at ease. He was so incredibly patient, answering all my questions and zillions of emails and phone calls promptly. He sold me the car at a great price and was trying to help me arrange transport for it. Eventually I decided it would be quicker, easier and almost the same price to fly to New Hampshire, pick up the vehicle and drive it home. Schurman picked me up at the airport (2 hours away!), worked with me on payment and even helped me with an issue that arose days after the sale. They could have blown me off at this point, but Mark was so responsive, even when I was freaking out a little. Turned about to be nothing much to worry about and still Mark was so kind in his correspondence. I cannot say enough good things about this place. I would not hesitate to recommend Schurman or North Country to anyone in New England--or beyond, like me! Thank you, Mark!

I'd give this place a perfect ten if there was an option. So long story short had some work done @…read moreanother dealer I went 3 hours north on vacation rode five minutes down the road had all kinds of noise so went to dalton mountain motor sports they took care of me right away diagnosed the problem in all of a half hour they found the previous mechanic did not properly phase the drive shaft these guys kicked the shit out of what I believe to be a challenging task and get me back on the trail in 2 hours these guys gave the best effort and the best price Paul bourbeau and the rest of the dalton team set the industry standard for professional service these guys saved my vacation great job I'm am for ever a life long customer

Poor workmanship and an unwillingness to make it right. Sales department won't respond to emails…read moreand calls, even other employees that say they'll talk to the main guy in sales and urged him to respond to me. The owner has a very misconstrued idea of customer service. She was extremely difficult to deal with and ultimately led to us removing the dalton Mountain decals from our sleds and never returning after years of going there. Wildly disappointed in the dealership

Al helped me out when I was stranded on the side of the road. In addition to changing my tire for…read moreme, he gave me lots of useful information about my vehicle and ways to be better prepared in the future. Really great guy, overall extremely positive interaction.

BEWARE!!! If you got towed and trying to get your car back... you're in for a wild ride!…read more Horrible customer service, my car got towed and when I called them to pick it up the same day they refused to give me the address or any other information, because they "don't work on weekends" which is BS because when you look at the Google site it says 24/7!!! I told the lady that and she said it's not true- then fix your hours!!!! Why did she answer the phone on a Saturday then??? They held my car for the whole weekend!!! I called on Monday to get the address and pay, she didn't have the rate and said she would call me back... never did, and when I called back at 4pm she tells me "we close at 5, and cars need to be out by 4:30" ARE YOU KIDDING ME!?!?!? She had me waiting for her to call me back and probably dragging it so I would pay more. She told my boyfriend it would be $300, and then they told me $425... THIEFS!!!!!! I went to get it and the hood was popped open, they scratched the door to get in because the alarm went off, there were smudges everywhere, they unplugged the batteries and expected me to get out of the property like that!? Right after looking at me in the eyes and telling me "we don't damage property in this lot"... they broke a button near the stick shift, she had to call someone so they could walk her through on how to plug my batteries back in....

I had called b and b for towing of my vehicle in sheffield vt I missed an deer and went off the…read moreroad so I called these guys and I had to pay $380 something in meantime I got a ride now anyone that knows that area knows service is horrible so I noticed that I had a missed call and when I called back the driver said he couldn't find my car ? Um it wasn't down in a ditch so ok.. figured if they couldn't find it then I would be charged mileage for there time NOPE they took it all!!!! And no refund crazy cause I went down to get it later that day and no way you could miss it ! When I called they didn't call back so I decided to drive down and when I got there they then said that they had sent out 2 drivers ???? Wtf do they need 2 for? Unreal honestly I was shocked that they wouldn't give me something back I wouldn't have mind to pay for just the inconvenience but this is ridiculous!!!!

We were traveling to the area and got a little off track on a mountain Road. There was a thin…read morelayer of ice and the roads were a mess. My husband has been having medical issues this year (a brain tumor, I know TMI, but I couldn't count on his usual unwavering help...) We were so far off the beaten track I was worried... B&B sent Jessie - thank GOD!!! He was so efficient and versed and had us out in no time. Our car was not up to the challenge so he loaded it up and took us to our house! What an Angel, and they were very fairly priced. Thank you B&B and Jessie - you made us feel safe and got us home quick!

Horrible residential shower enclosure job. Originally paid $2,625.00 for a frameless shower door to…read morebe installed. It has leaked constantly to the point of us having to replace the flooring. I had made calls to have them come back to fix it. I was told someone would contact me "when they were in the area". Never happened. My husband finally called and they sent someone out to look at it. We are then told it will be an additional $1345.00 to fix it. So unreliable and unprofessional. I have attached a photo of all the water on the floor. This happens every time we use the shower. Save yourself the headaches we have had and go to another company!

staff were fantastic and friendly. The woman at the desk was fantastic. Job was done on my dodge…read moreram 1500 on Friday. The craftsmanship was fantastic. They even cleaned my dashboard made everything perfect one happy veteran. I would highly recommend them again. Thank you so much John Buonavolonta.