I've always found the guys in the service department to be extremely polite, knowledgeable and…read morehelpful whenever I have needed service on my '22 Maverick. I wouldn't hesitate to take the Mav in for any service it needed.

Car was brought in for a transmission leak and was fixed no problem, but now the transmission is…read moremaking a noise that wasn't there before the leak. So car was scheduled to figure out why the transmission is making a noise. A day and hours later I was told there is a noise in the transmission and for more money, they could look to see where the noise is exactly coming from. I already knew there was a noise,so I was charged for finding out nothing and it's possible a mistake that had been done during the transmission leak fix. So be careful dealing with Griffith services they are not helpful, and nickel and dime you.

There service is slow except for one technician named Jacob: who was very thorough and very quick…read moreat working on my vechicle and even found something wrong with my vehicle that I hadn't even noticed was wrong and so I was able to get it fixed as well and still remain on my scheduled time I had chucked out for the day! The other technicians just seemed to be standing around not doing much of anything. As I walk out into the showroom to look at vechicles out there I walked passed the service mangers office and saw he was sound asleep on his desk; I didn't know employee's got paid to sleep there!!

Took car to get inspected. Did not pass inspection. Was told it would cost a lot. Told to take to…read morethe junk yard. I did, soon it will be crushed.

I find the service department to be very condescending and unhelpful. I will service my car in…read moreBangor for now on.

Will not lease from Griffith Honda again. I had purchased th fluid Change pRogram and 3!times they…read morecharged us for the oil changes. WHen I brought the paper work in, they said ""It's not in our budget to reimburse you ". After an engine light went on. I did t want to leave without having it checked. "We don't have time for you. Just drive it and make an appointment." End of lease I had new tires put on the car at a cost of $600. We live in Northern Maine and had snow tires put on for safety reasons. With less than 500 miles on the tires the inspector failed them because they weren't OEM. The finance company charged me $300 per tire for a total of $1200! These are the exact same brand that other Honda dealers put on their cars in winter here in Maine. Griffith Honda Dealership said "That's the rules." Overall very poor customer experience. They have lost a customer for a much smaller amount of cash than they would have gleaned from treating me fairly. 2/20/2020: After filing a complaint with the Better Business Bureau regarding the charge for the tires, Griffeth Honda waived the charge of $1200 for the tires.