Peter Schoen, Terrible manager. thought it was funny I didn't get what I paid for. I paid $180 to…read morehave a $800 part shipped to me and after chasing after them. Cause supposed customer service is severely lacking at this dealership. I will never buy from these clowns again!!!! CAUTION!!!!!!! This dealership is very inept and not concerned about the customers. This dealership cost me $1247 in lost money due to the inept practices they operate under. DO NOT order anything from them online!!!!! They can't be trusted to manage a simple parts order.

If I could rate my experience 10 stars, I would. I had the Pleasure, capital P, of dealing with…read moreMr. Tim Poulin, Service Adviser in our North Bay office. I am dealing with a difficult personal issue and Tim was just amazing. He is genuinely compassionate and caring and I felt very confident my issue would be dealt with professionally and discretely and that I had nothing to worry about. Tim is an example of superior Customer oriented person focused on making sure his customers feel they are understood, cared for and feel confident that everything will be Okay. I had an absolutely wonderful experience at the True North branch over the past few days and even though I'm going through this stressful time, I just have to take a few minutes and send a big Thank You to Tim and North Bay True North team. You are awesome! A truly grateful and loyal customer.

You do not want to purchase a vehicle from this dealership for safety and buyer security reasons…read moreunder any circumstance. I purchased a new $52,000 vehicle from these clowns and they mismatched the tires and did not disclose it at the point of sale. I would never have purchased a vehicle much less a new one with mismatched tires for any reason. No tire manufacturer either endorses or recommends this very dangerous practice. If you lined up 1000 people and asked them if they would purchase a new vehicle with mismatched tires you would get a solid NO from all, hands down. This speaks directly to the level of honesty of the mechanical, sales and management teams at North Bay Toyota. I have written to Brent Ogletree (Salesman) and spoken to Jason Harvey (Operations Manager) with no results. My advice is stay away 100% from North Bay Toyota even if it means traveling some distance to buy a Toyota. Trust me on this one you do not want to take a chance with your safety or the safety of loved ones with North Bay Toyota.

I have had experiences with both the sales dept and service dept from this dealership. The customer…read moreservice is second to no one. I can not stress this enough. - The sales team have done everything they can to help select the right vehicle without making me feel pressured. The experience makes the selection process so much more enjoyable. You have a clearer mind when making the final choice. - The service experience is just just great. I have been there several times for oil changes / regular maintenance. I always get a quote explaining what the cost will be. The service manager has called me a couple of times during the day letting me know of updates, before any additional work is done. The workmanship is great, They take pride in getting the work done right the first time. I have not had any issues or the need to have more work done following a repair. My Toyota is 6 years-old and I have maintained it regularly. It still feels tight / solid. keep up the great work!

Purchased a $47,000 truck in Nov 2024. Got truck home and noticed it was missing the drivers side…read morefloor mat. Phoned Dave the salesman. Requested photos then ghosted me. No one would return my calls. Fast forward to Jan 26 2025 i notice the emergency jack kit is missing. I shouldnt have the feeling of being screwed over after spending this much money at this dealership. Will proceed with small claims to have these items replaced.

Service manager called with a great attitude, accepted something could have gone wrong asked me…read morewhat would make it right. I believe he will make this right in the back shop.

I received an excellent service as always. Greg, in the service department, went out of his way to…read moreexplain to me my best option. He was extremely accomodating. The staff is always so friendly, it was a pleausure to see them again!

Traded my truck in and bought a nice Toyota Tundra. Roberto went above and beyond to make sure…read moreeverything was perfect. Very professional and courteous and a great guy. Too bad all salesman weren't like him. Great experience 10/10

Susie and Brent spent much time on setting up my purchase. There were a few hickups but they were…read moreon my end. Susie was great at getting all the financing in place and keeping in touch during the process. Brent made sure the car was ready to go when I got there. Even had that new car smell even though it was only new to me lol.

I took my 1999 Volvo V70 in for a safety check, as this was the only place in town that could get…read moreme in in less than a week. Upon getting back, I was told my vehicle didn't pass the safety - the ignition needed to be fixed (key would stick), steering had play, and my back license plate light didn't work. Well, I looked into the safety check, and the ignition is not part of it. When I took it to my Volvo mechanic, he said the steering was excellent, responsive, and had no problems whatsoever. This leaves the license plate light - which was a $2 bulb. So after the second opinion, I missed my window to get it re-evaluated by the same company - not that I would want to! I paid another garage after replacing the bulb, and got my car on the road. 07/22/12 To top it off they added me to their spam mailing list, so now I get letters in the mail. Since I never gave them my address or agreed to receiving their junk mail, they copied the information of my ownership/insurance. What a bunch of a-holes.