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    North Atlantic Inflatables

    3.7 (3 reviews)
    Closed 9:00 am - 4:00 pm

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    Boat dealers

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    9 months ago

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    3 years ago

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    Nadeau’s Marine - Our Logo

    Nadeau’s Marine

    (16 reviews)

    My experience from a few years ago :…read more I was told Nadeau's had just changed ownership it appears things went gone downhill fast. Worst consumer experience I've ever had. It's a very long story.. the short version. Another marine mechanic shop had a problem with my tohatsu. While ordering the parts from Nadeaus we were told the repair is under warranty, so bring it in. So we brought the lower unit to Nadeaus a week later after they called and told us they had received the ordered parts. Each time I called I was told they would get to it "tomorrow.. or the day after", 22 days later and over 12 phone conversation (specifying I was told this was warranty work on each phone call) they completed the work in about an hour. I know this because I'll called at 1:00 pm and they said they hadn't even looked at the unit since it was dropped off. They called back a little after 2:00 the same day and said it was done and they informed me I owed them almost $300 for the repair. They never called to tell me they didn't think it was warranty work. They just did the work planning on charging without any authorization. The woman at the service desk tried to tell me the parts took a long time to get.. which wasn't he case, since the parts were there (so was she) when the unit was dropped 22 days earlier. Then she told me the only reason I was upset was because " you have to pay". I explained as calmly, with no yelling and certainly no profanity, why I was not happy with what had transpired (or didn't) over the past 22 days. She proceeded to tell me I was "F-ing insulting her" proceeded to use language most salty dogs would use in a place of business and hung up and wouldn't answer my call the rest of the day. No one would pick up the phone. I left messages.. no return call. I think my regular local shop got stuck with the bill, unless Nadeaus honored their word and warrantied the repair after all of that. I've never written a bad review of any product or service in the past. But I've never experienced service this poor. I had high hopes for the shop, nice building, staff was nice enough the day I dropped the unit off. * After posting a a bad review, the owners response said I had arrived at the shop swearing and demanding outlandish same day service when I dropped the unit off. Several other out right untruths as well. ** to the owners response. My local marina that had the problem with the linkage in my lower unit told Nadeaus how it happened and they were told by Nadeaus this was a common problem and Nadeau's could take care of it under warranty. They said it would be a quick fix.. maybe a couple of days or a week after the parts arrived. Which all sounded fine to me. Every boat yard is extremely busy in May and June and I would never expect same day service. I've been a boat owner for 20 + years and have never had an experience like this. There are a half dozen marinas within 5 miles of my home. I know the owners or mechanics at all of them. I was trying to help my local shop out by lightening their load and letting Nadueas do the work under warranty since they were so insistent on bringing it up to them. Clearly the person who made these promises at Nadeaus wasn't authorized to do so. But if you have staff talking to customers and other shops and making promises you've got to stick with them or be upfront about it. If I had known on day 1 or 2 or even day 7, 10 or 20... that we were "misinformed" about the warranty, the original shop would have made the repair. Contrary to the owners response, I had a very pleasant experience they Day I dropped the unit off at Nadeaus. I was extremely patient for the entire 22 days they had my unit, patient to a fault apparently. The staff told me after the surprise bill that the person that told us they would warranty the repair "no longer owns or works at the shop". I have never used a cuss word with any business in my entire life and didn't start with Nadeaus. Swearing at a staff member would never get anyone anything any faster, not to mention it would ruin my day if I let myself stoop to that level.

    I was totally blindsided by this company! And needless to say, I have been more than disappointed…read morewith this establishment. Not only did they undertake work without letting me know, but they did work over $8,000 that I never knew about and didn't need, but they also had no written authorization, no communication until boat delivery day from winter storage when they called stuttering to let me know. Yes, we are going to court. BEWARE!!!

    Wild Duck Boatworks

    Wild Duck Boatworks

    (2 reviews)

    Hi all, I'm not one to give a bad review but we just had a horrible experience with Wild Duck…read moreBoatworks. We SO wanted to have our sailboat stored at Wild Duck Boatworks and planned ahead and called John (owner) back in June and went by to talk to him and set up storage for this winter. All was agreed to and he had a place for our boat, took our name and contact info, gave us a verbal confirmation (I felt we should have got it in writing...) showed us our spot where he would put the boat and asked up to call in September, which we did. All continued to be as agreed to, emails with specifics dates, times, confirmations on transport from haul out at Finest Kind were made with all parties, mast storage accommodated, prices etc. were in email. Yesterday, this late in season 9/19/19! after all arrangements had been made and confirmed with all parties in good faith, John emailed us that "they'd made a mistake and could not store out boat this season." This leaves us without a place to store out boat as we approach the haul out date. There are no other locations that can accommodate us at this late time. I'm shocked and amazed that this has transpired this way as I like to provide service business to small, well run local businesses. I just wanted to give others a heads up that this happened with this business and to have a back up if you do have arrangements with them. After much planning, responsible, respectful and polite communications, to have this happen at this late date, or at all, is pretty bad business. Let the buyer beware on this one. Thanks. :(

    Bring your business elsewhere. The owner has no regard for anyone other than himself. He is…read moreextremely unprofessional and only concerned with lining his pockets.

    North Atlantic Inflatables - boatdealers - Updated May 2026

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