I purchased a very nice looking 17 ft inflatable here three years ago and paid nearly $17000 for it. The boat has never been right; in the first summer, it continued to let in water despite efforts to fix the problem. In the second summer the boat lost air very easily as it appeared that one or more of the seals were defective. In addition, the gas gauge stopped working. The business was then sold but I was told the new owner was great. To cap it off, last summer the boat was vandalized and we asked to purchase ( I willing to pay a quoted $600 to replace) new cushions and were told we had to go to a subcontractor to purchase them ( I can't understand why the shop does not carry extra cushions) and after nearly a year, I've been told the cushions have not yet been made. In short, the customer service has been really bad. I wish I could provide a better review because these are great guys but I'm so disappointed this is all I can say. There has been no follow up by the company itself who seems not to care once they get paid.
I have since had contact with one of their most reliable employees, Ray. Thank goodness for Ray! I'm told the new company will honor the warranty and I hope they will. Have been dealing with Ray who had really helped us get the boat in shape. I will continue to update my review as I have more experience with the company. Ray is the key I am convinced.
Two months later-- all I have is a bunch of sticky cushions that clearly can't take normal weather for all of the three months I have the boat outdoors and no ability to get the Company to take responsibility. I would think twice before doing business with this Company, but if you somehow think you want to--PLEASE-- think again!! read more