Erik is a FANTASTIC guy, excellent service, he will try fit you in if you have a computer…read moreemergency! He is a no nonsense guy and VERY honest! Advises you how to save your money! For instance, I really wanted a RAM upgrade for my computer, took it to him and he COULD have ordered me the RAM, charged me and installed it, however he told me that my computer really wouldn't benefit from it in any way so I'd only be wasting my money! Saved me a lot of cash. Come across too many tech guys who find "problems" with your computer that need piles of cash to repair, or charge WAY more than needed simply because of your lack of tech knowledge, Erik is honest and so helpful, he'll never tell you to part with money you don't need to.

Luke has done an amazing job doing work for me thru here, From fixing our CB Radio to Website…read moreStuff. He was very honest and forthcoming about the repairs that needed to be done... Will use again in the Future

I have been to the store a handful of times and each time the general impression I got was a…read morelaidback, too casual setting for a business, I noticed the staff members talk to you like you have no idea what you're talking about; for example one time I had a staff member tell me what an ethernet cable was even though I have a background in computers. I remember another occasion where there was a discussion about tax exploitation from someone who was a duel citizen.. when you walk in it's pretty cluttered and quite dusty even in the product photos you can see an accumulation of dust. Nobody knows any of the prices and when you try an inquire about a certain item they redirect you to more expensive unrelated items, I understand trying to upsell but when its a certain component for a CPU, maybe don't. I don't think I'll be back here maybe unless I want to know how to cheat the tax system with crypto when they openly discuss it.

I once brought in an iPhone that needed fixing in the charging port (other than that it worked…read moreperfectly fine). they took it apart and fixed what they could but when it was put back together the phone didn't turn on. they claimed it was water damage and made us pay 100$ to come pick up the phone. horrible company. would not recommend their service to my worst enemy.

Brought his Xbox hopping they'd be able to fix it but it came back almost two months later still…read moreapart saying they couldn't fix it. Payed 200$ for a broken Xbox. They stole his Xbox game and said they didn't have the remote. DON'T GO HERE!

Yann made terribly inappropriate comments to my wife. So creepy. Worst customer service possible.read more

Had a bit of a communication issue, but they contacted me and heard my complaint....nice to get a…read moreresponse

What a great tech. He has helped me with my multiple computer issues and is very knowledgeable. I…read morehighly recommend his company!

From the owner: We are North Bay and area's technology solutions experts. On Site Services are available…read more We offer website design & hosting, cabling and network installation, server setup, security audits and reporting, device installation & repair, and more. If you have a tech issue we've got you covered!

Can't call the store, Automated Indian call center answers all calls and online help, the call…read morecenter lacks the ability to communicate in English effectively via phone or text. They do not have access to store purchases. Why would the advertised store number be a call center that has NO information to help an in store customer? Last purchase I make from here as they are no better than the online retailers now. Sad to see what Future Shop was gutted into. Not to mention I asked to be shown speakers, as I could only find 1 brand of wired surround speakers. The clerk took me to absurd bluetooth speakers not understanding what I meant by wired speakers.... The lack of store displays and trial equipment really make you wonder why pay for a major retail space if your doing nothing more that showing the boxes like Amazon. Also would help your customer experience by educating your sales team on technologies that they are selling so they understand what and why they are selling certain items, and be able to answer questions or at least find the answers quickly.

Josh was outstanding in customer service. I purchased an iPad that turned out to be a lemon. I…read morereturned it to the store for an exchange and he was thoroughly professional, kind, efficient, and fabulous to speak to. He was a great listener, took appropriate actions when required and let me know what he was doing to help me out. Excellent service. Lovely human being. Keep him please! Karen Sarlo