It's like pulling teeth trying to contact these guys. No one picks up the phone, no one answers the emails, and when they do, they ask redundant questions and take another 3-5 business days to answer. read more

I had a great experience working with Travis! Above and beyond professional, communicative, and empathic. NYC's housing market is unbelievably chaotic and fast-paced, but having good people to help you navigate securing a good home makes such a difference. read more

Nooklyn has been a great experience helping me with my move to Brooklyn. I was super nervous at first this being my first apartment in Brooklyn but agent Mike Moskovits gave me an amazing experience. From the search to helping with this transition even after move in Mike was always just a phone call away and made this a seamless experience. I love my apartment so thank you Nooklyn. read more

SO here's the real deal with Nooklyn in case you're wondering and want the real low down: I thought long and hard about making this post, but ultimately decided to go for it in hopes of raising awareness and helping others not finding themselves in complete nightmarish situations. Nooklyn positions themselves as having a different approach to renting apartments than the "other" brokers you might encounter in NYC. I chuckle reading their "about us" section on their site which states transparency and trust among their "values". However, be weary when working with them. The apartments they post most likely are very deceiving, coming with major caveats, and their brokers can be very untrustworthy. What you see isn't always what you get. I rented an apartment during the height of covid, when I didn't feel safe going in person to view an apartment. The broker (Mike Moskovitz) offered a virtual tour. He blatantly and soullessly lied about nearby construction, ensuring me this would be a quiet apartment. Upon moving in, it was a total and complete nightmare. I had to pay a fortune to break that lease. Avoid avoid avoid!!! Fair warning. read more

This was by far the best experience I have ever had finding an apartment in New York! The platform Nooklyn uses makes the process of submitting an application and closing the apartment you want fast and easy. But the platform was nothing compared to the personal attention and help I got from my agent Richard. This man was available morning noon and night for both me and my roommate. He represented the building management needs effectively, helping to communicate to me what exactly they were looking for in a tenant. At every turn, Richard made my experience fast and simple. Give this man a raise because he really knows what he's doing and I would definitely come back to him the next time I'm in need of an apartment. 10/10 would recommend Nooklyn and Richard to all of my friends. read more

Avoid. Bad people, bad business. But, to be fair, here are the pros of my experience with Nooklyn: I have an apartment. Cons: The "agents" (few actual agents work there, most are sales people who let you think they are agents) are rude. You have to reach out many times to get to see a place. And when you do, it is on their terms. Our salesperson, Rob, didn't know anything about the unit - we asked what was the square footage, is the place run by an individual or company, when will the renovations be finished, all of which he just kind of shrugged about with a "dunno." We did decide, after doing some of our own research, to move forward. We liked the neighborhood and the place worked - we did not love Nooklyn, but we figured that didn't matter because we aren't living with them... So began the worst of it. Nooklyn DEMANDING a deposit months before move in, so they would take the apartment off their site. I received text messages at 2am about this. So we paid them $2,000. Guess what never happened? They never took the listing down. And then - the place was a mess total construction zone. They PROMISED us it would be done before move in, and when we asked for a walkthrough to see the progress before lease signing, Rob and Andrew, the "managing partner" (that one is in quotes because I cannot verify that anyone would give this person a job of that caliber) would not let us see it. And then they threatened to take the deposit back if we didn't sign the lease. The lease was written incorrectly, as it didn't include a rider about the construction or about my dog, and I had to request it be redone. After the lease was signed, Rob asked for my roommate's guarantor information again, which she reminded him he already had. And when we needed to get keys, Rob was unprofessional about when we could pick up the keys at the Nooklyn office, telling us that 7pm was impossible, there would be no one there and the receptionist isn't paid very much and its not her job to give us keys. So, that was awkward. ANYWAY -- I actually had to delay my move in (and change airline tickets $$$) because the place was so unfinished and dangerous for my dog. The totally finished apartment that Andrew and Rob promised us was as follows upon move in: - No ac or heat - No hot water - No dishwasher (they did let us know about this) - No outlet covers - No thermostat - No intercom - Gaping holes in the walls - No blinds - No doorstops - No towelracks or toilet paper holers in bathrooms - Missing bathroom lights And that is just inside the apartment - the listing promised laundry, and we've been here for about three months and there is NO laundry in building. There is also no heat, no thermostat, no intercom, no blinds, no towelracks et al and missing lights. And when I say this, I mean there are wires dangling out of the walls where these things should be. The whole unit is under construction STILL - three months in!!! Plumbers in and out until after 10pm, and Nooklyn "agents" and potential victims checking out the units at all hours. When we told Nooklyn of the issues, and requested a finders fee, they refused and told us we got a good deal and they owe us nothing, even though they are in clear violation of the NY Real Estate law and the lease they provided. I am currently taking this issue to the BBB and have an open claim. Next, I will be bringing it to the department of state. If you are looking at that 3 bedroom in Greenpoint, message me - I'll intro you directly to the landlord so you don't have to pay Nooklyn (its not an exclusive listing.) If you do want to use Nooklyn, GET EVERYTHING IN WRITING. Emails, texts, etc. Make sure the lease is correct (we actually had a version with the wrong address, which Nooklyn just "LOLed"). Oh, and good luck. This company is an example of New York City Real Estate at its worst, taking advantage of Customers, treating them terribly, lying to property owners... seriously, avoid them a find a more reputable company, who can probably get you into Nooklyn's units anyway. read more

I worked with Imran to find my new Brooklyn apartment. He was prepared, friendly and easy to work with! After searching for only one afternoon I found the apartment that was perfect for my specifications. Imran helped to make the apartment hunting process, which can be time-consuming and aggravating in New York City, extremely seamless. From the first e-mail I sent with my apartment must-haves to signing the lease he was knowledgable and helpful. Thank you Imran and Nooklyn!! read more

My current roommates and I had met with Erick after being tired of searching places to live in Brooklyn back in November '16. He was helpful before and after signing the lease, took us to a few listings under their umbrella of apartments for rent at the time, and was also very familiar with the area. What attracted me first to the company was the fact that their website was intuitive and well-catered to the demographic that you see now living in the gentrifying parts of BK. The photos of the listings are all clear and depict the places well, plus I am sure the company itself chooses listings based on what their want their target market to purchase/rent. Erick helped us search & visit a few listings in the areas we were looking into and he did his best to answer our questions. When we were signing the lease and providing our documents, he was very flexible and easy to talk to; a lot of the business itself was done in a casual way so we felt less pressured. The Manhattan Ave office is also structured to be inviting and very casual. We also did not have a broker fee. What stood out to me was the fact that Erick also took the time to help us with some issues we had regarding a tenant in our apartment months after signing the lease. He went out of his way to provide us with advice and any information he had regarding tenant laws and legal rights. Overall a great experience working with Nooklyn! read more

Unbelievable! Definitely avoid this one!!!! I was told to pay a $3100 (one month rent) as deposit for a commercial space to prepare the proposal for the landlord and end up with receiving a $3000 refund check when I didn't even get the space!!! That's not the way how you make money!! There are many good real estate broker company out there who don't charge you ridiculous fee without informing you in the beginning. Please !!! Take you business else where!!! read more

Jennifer Forlong makes a daunting experience a lot less unbearable. She is extremely profesional and courteous. Her personality was tailor made for this line of work. She was informed and listened to what my wife and I were looking for. Absolutely my realtor of choice. Thanks Jen! read more

Tiffany Kish and Nooklyn are essential to finding your next home in the city! Tiffanie really goes above and beyond making your new home dreams a fast and painless reality. She's a true expert and will save you time effort and money in the long run. Thank you Nooklyn and Tiffanie!!! read more

Ryan was awesome! So very essential to my roommate and I finding the right apartment in Brooklyn. He was very personable, honest, communicative and helpful during the entire process. I am very happy we went this route, and would absolutely use Ryan again to find my next place! read more

Rob is the best broker at Nooklyn! Everyone knows that apartment hunting in NYC can be a total nightmare but he made it seem like a super easy and uncomplicated process - which was greatly appreciated during a specially stressful time in my life. He's very professional and was always on top of things: from contacting me and communicating with me in a timely manner, to showing me places, to making sure that I got the apartment that I wanted. I'm very grateful for all his help and recommend him 100% if you are looking for a place. read more

Looking at all the great reviews we must have had the one super extremely bad experience with these guys ever. We have a combined experience of living in New York of over 25 years and this one topped it all. 'Boomer' was our guy and we even gave him the benefit of letting him show us a about 12 apartments (which by the way were standard a minimum of a few 100 bucks over our already pretty hefty budget) Boomer was also always a minimum of 45 minutes late. My girl and I are both professionals working in the city and we were taking time off to accommodate his viewing windows. Our time is just as valuable as his, but hey. Long story short, we simply got completely mis-informed over the place we ended up in, never have my girl or I been so misled. "It'll be done in 2 weeks" (we are almost 2 months in and the building is still a total building pit) The apartment itself is also still not even remotely done - and it took until yesterday to get our signed lease back. When Boomer sold us on this apartment one of his main selling points was: "we have been working with this landlord / owner for many many years and we have a lot of pull with this guy + he's great." Literally the day after he had me sign the lease he was all "don't talk to me, talk to the landlord, not my problem" Awesome Boomer, much appreciated man, real tough dude. My girlfriend is 4 weeks out from giving birth to our first child so we can't really break out lease if we wanted to. Because we would want nothing more then to get the hell out of here. Right now we are SO UP S* CREEK because of Nooklyn, there really are no words for it. *NOTE: the place I am talking about is 22 Catherine Street, East W'burg - Beware! read more

Erick and Heather are both fantastic! I stumbled upon the Nooklyn office one day while checking out Greenpoint as a potential place to move. Erick greeted me warmly and honestly, getting a sense for what my wife and I were looking for. He kept on the research and enlisted Heather, who took the time over the course of a week or so to shuttle me around to a few different great properties. These two really know Williamsburg and Greenpoint (and a lot more, but these were the areas I wanted to concentrate on). Heather's husband owns a couple of great local businesses right by the Nooklyn office--the whole thing feels like a very real, transparent, locally-approved place staffed by good people who respect your time and use it to spirit you through New York's crazy rental market, educating every step of the way. Not the easiest thing to find in the infamous ecosystem of NYC broker/agent services. We ended up finding our apartment via other means, but not for any lack of cool inventory or awesome service from Heather, Erick, and the crew at Nooklyn. Total gems and highly recommended! read more

I recently submitted a deposit for 17 Monitor St 4N Shortly thereafter, without receiving notification about being accepted or even signing a lease I got a welcome email from the "management company". It was from a guy whose signature and email was solely "Benny", no last name or reference as to what address or contact information they had. It was largely unprofessional and included a word attachment going loosely and ambiguously over all guidelines. The attachment also stated our move in date as JULY 1st when it was JULY 18th and we had negotiated to move in on July 28th as promised by the broker. The email came from "bennymanagement@gmail.com" and both of our emails even marked it as spam/unknown sender. Naturally, we were thrown off by the unprofessionalism in our initial experience with this management firm and we inquired more about them. We asked for reference of other buildings they managed and got none. We asked to meet with Benny in his Williamsburg office and were told this was not a possibility. We reviewed the Yelp reviews, it was around 5 -all negative except one which was clearly a fake profile with an online miscellaneous model headshot. Naturally, we felt uncomfortable and when requesting further info and references our broker became really rude and demanding via text message. read more

I had a great experience with Monika P at Nooklyn. She was professional, but also friendly while she showed us our new apartment. She was also willing to work with us to make sure we the apartment was in good shape before we moved in, as well as tried to negotiate our rent on our behalf. What I really appreciated about Monika was that she didn't disappear after she showed us the apartment. She was with us every step of the way to ensure the lease signing went smoothly, and all of our questions were answered very promptly. I would definitely recommend her to anyone looking in the Greenpoint area. read more

I worked with Liana at Nooklyn. She was a great broker to work with! Coming from California, she helped me understand the entire apt hunting and walked me through the process every step of the way. She helped me find a great chic 1B in Williamsburg that I'm very satisfied with for a first NY apt to call home! Liana was very professional and communicated with me on the regular. Would highly recommend using her for apt hunting! read more

I live in an apartment now that is not just an objectively great price/location/quality/good landlord - it was a very custom fit for my needs. It took Heather and I many tries but through our work, we formed a relationship and were communicating back in forth in a timely manner. This was key because Heather was actively looking out for new listings that would fit what I was looking for. As a result I was the first person to see my current apartment. She alerted me to it that very morning and we had to wait around to see it. It paid off. It was also fun, I was in Manhattan before so I actually was getting a tour of life in Brooklyn. read more

I worked with Andrew as my agent and he could not have been more helpful, professional, and always available to answer questions, even by text with prompt and honest responses. He worked super hard to get everything processed for me quickly. I did not realize how hard it is to find a decent apartment with a great and honest agent in NYC. I would recommend Andrew and the Nooklyn team to anyone because they have awesome apartments listed with an awesome work ethic. Rachel was the person who showed me the apartment when I came to see it and she was super patient with me with all my questions about the place, had an awesome personality, and did not rush me at all while looking at everything and explained things with ease to someone who doesn't understand the real estate business at all! read more

First, though Nooklyn doesn't have as many listings as someplace like Streeteasy, you can be confident in its transparency, in my experience. There aren't BS listings, in part because it seems like a pretty curated selection of listings their working with. I think what makes Nooklyn a great company, though, is its people. Let's be real, it can be tough to trust agents. I've been working with Ryan to find an apartment on a pretty short deadline for a little while now. My particular situation went through change after change during that period, but Ryan stuck with me and went above and beyond to help me find a wonderful place and think through how to make it all work best for me. I really cannot speak highly enough about him or Nooklyn- the New York real estate scene is difficult (to say the very least) but Ryan was extraordinarily helpful in helping me to navigate it. What was available, what kinds of things to look out for (down to the kinds of listings and tricks to be wary of)... He's incredibly straightforward, honest, and patient, not to mention good company when you're rolling around looking at what feels like every apartment on the Nooklyn site. He's exactly who you want on your side when you're about to go insane looking for somewhere to live. Ask him to show you whichever Nooklyn listing and do your best to stick with the guy. You'll be in great hands. read more

My husband and I were looking to move from Manhattan to Brooklyn, and Jeff V. at Nooklyn was a huge help! We found the most beautiful apartment and he was very attentive and responsive to our needs/questions. He processed our paperwork quickly and even got us the keys a bit early! He was very friendly and great to work with.. would definitely recommend Nooklyn and Jeff to anyone looking for a new home! read more

Met Heather on my second day of apt search. After taking her time in finding out what I was seeking, she lined up 7 apts in 2 days for me to check out. And I found an apt that I loved at the end of that day. Because of Heather, I didn't waste anytime running around. I highly recommend Her if you want someone who truly cares about her clients needs. read more

What a scam! Give you the impression they are helping you find an apartment at a great price , take your application fee, leave you hanging till its past the first of the month and you are desperate and then offer you less good apartment at higher. We found a much more honest company down the street after that experience... read more

Andrew at Nooklyn was brilliant to work with in my apartment search!! I had to find a place long-distance, so it was very important to be able to trust my broker. He knows Brooklyn like the back of his hand, and which places are the best value. He's easy to reach, and gives great detailed advice if you need help deciding. He really stood out compared to any other broker I've dealt with! read more

We worked with Joel and had a great experience! The only reason I'm giving 4 instead of 5 stars is because we actually ended up finding a place on our own so I don't have knowledge about the signing process with Nooklyn. Joel was great! He was patient, really listened to what we wanted and went out of his way to accommodate our schedule. He was promt in his replies and we enjoyed his laid back approach because he got things done, but without pressure or rushing. He was newer to the business, but he didn't hesitate to ask his colleagues or seek out info if he didn't know the answer himself. I really appreciated this because of lot of people will just BS their way through. Definitely recommend him! read more

I've lived in 7 different apartments over 9 years living in NYC and this was my first time working with Nooklyn as a broker. I have to rave about my experience working with the company and specifically with my broker Ryan McLaughlin. There was a repair issue with the apartment I initially rented (the bathroom was non-functional) so I contacted Ryan and not only did he help me negotiate a relocation to a different unit in the building but he even helped me move my boxes and furniture from the 1st floor up the stairs to the new apt on the 3rd floor! This was truly above and beyond his duty as broker and indeed a rare display of kindness in this city. read more

Ask for Jesse! After dealing with some shady brokers and landlords in the past, Jesse was a breath of fresh air. He doesn't have tricks up his sleeve and his relaxed demeanor made apt hunting bearable. He was super patient and worked really hard for us. I would definitely reccomend. read more

My wife and I are new to New York and only had a short window of time on our 5-day apartment-hunting trip to secure an apartment. Imran began working with us several weeks in advance to get all the paperwork together that is required by the crazy NYC rental market. The first day of our trip Imran had a root canal just as our flight landed...and an hour later he was showing us apartments in Brooklyn! He is responsive, knowledgable, and friendly. I highly recommend him as your next broker! - Logan Watts read more

Shane is awesome! As first time NYC apartment hunters, we were understandably nervous. Shane showed us our dream apartment on the second stop. It was tough with 4 roommates in different places and a pretty tight deadline, but he coordinated all the paperwork efficiently and got us settled within a week! I would highly recommend Shane and Nooklyn to anyone looking for the perfect place in BK. They make apartment hunting in NYC way less sucky! read more

Andrew Pratt was a pleasure to work with. I contacted him when I saw a property online, had an appointment to see the property less than 12 hours later, and then he was kind enough to show it to me again the day after so my boyfriend could see it as well. He made the paperwork process as painless as possible and kept us updated with the approval process. He was very easy to contact and extremely professional, and had great tips about the area we were moving to as well. He even contacted us after we moved to make sure everything was ok. Would definitely use Nooklyn again in the future, especially Andrew! read more

Talya was an incredibly helpful, friendly and honest agent to work with. She made what can be an extremely stressful process relatively easy and actually enjoyable. I was able to find an amazing apartment with Talya's assistance, and would highly recommend her to anyone looking to move to Brooklyn. Thanks, Talya! read more

I worked with Richard Moebus to find my apartment. It was an excellent experience. He was professional and extremely patient. The whole process was painless. He encouraged me to see as many apartments as I wanted until I found the best fit for me. Richard and Nooklyn are highly recommended. read more

Imran is the man. I can't say enough good things about him. He is warmhearted, professional, and will do his darndest to find the perfect apartment for you. He takes the time to listen and ask questions and will not waste time showing you apartments that do not work for you. It was a joy working with him. read more

The best broker in NYC is Valerie! She is so nice, patient, responsive, and not pushy. She is an absolute pleasure to work with, which is the opposite of 99% of the other brokers you will meet. Valerie deserves special recognition for all her great work!! read more

After trying to navigate Brooklyn real estate on my own, I was recommended to give Ryan McLaughlin at Nooklyn a try. Seeing places with him was a pleasure, as he very quickly understood what I liked and didn't like (even before I knew it, in some cases). Give him a go if you're looking for a place! read more

I found a posting for a great apartment online on Naked Apartments and was lucky enough to work with Timothy Wood. He replied immediately to my email and within an hour I was on my way to Brooklyn to see the apartment. Not only did he have that one place, but he gathered well around 4 places that would fit my needs. Being a local in the neighborhood, he showed me around and was honest throughout the entire process understanding that my boyfriend and I are starting out and working hard to get on our feet on our first apartment together. He was extremely professional and I've got to say that in this entire process which is very stressful, he made it easy, relaxing, and fun. We decided in the end to stay in Astoria, but if in the future we decide to move to Brooklyn, Tim is definitely the guy we're going to reach out to! read more

This one is for Steve Schaefer... Steve and I started working together last month (July 2014) and I got to say he is as good of a guy as he is business man. I found a listing on Craigslist for one of their properties and Steve met me promptly that day right on time. I wasn't thrilled with the property but after a quick conversation he got an idea of exactly what I was looking for and we found something that fit my budget and exceeded all expectations. He was clear about the high demand of this place without being pushy and we ended up spending about three hours together as I got the funds together from my roommates to put a deposit on the apartment. During that time we had great conversation about living in that area of Brooklyn over an ice coffee that he bought. I recognize that first and foremost he is a business man, but he understands the value of establishing a gracious and kind connection to his client in a personal but not overly familiar manner. Anyone looking to move to the Brooklyn area should certainly check out Nooklyn and particularly Steve. It's the way business needs to be conducted in what can often be a vicious, dodgy, and complicated market. read more

Valerie was an absolute pleasure to work with! Truly a diamond in the rough. Her stellar response time, thorough answers, and willingness to go the extra mile to seal the deal and make our lives easier made this such a pleasant and non-stressful experience. When I first saw my future (now current) apartment Valerie answered me back, suggested I come check it out, and showed me around the apartment all within the span of an hour; amazing! I'd recommend Valerie and Nooklyn to anyone looking to move into a new apartment. Thank you, Valerie! read more

I had a chance to visit a few apartments through Nooklyn this past weekend. My real estate agent was Noble Novitzki (https://nooklyn.com/agents/1596-noble-novitzki), and I was extremely pleased with his services. He showed me apartments that corresponded exactly to what I was looking for, and he appeared extremely knowledgeable about the buildings and the area (Ridgewood) in general. His demeanor was both pleasant and professional, and he was able to provide thoughtful recommendations as to how to deal with the building owner. When we were done visiting the apartments, he even offered to give me a ride to an area nearby where I could find a good place to eat. He was also very responsive through email and text messages. If you need a good real estate agent, you shouldn't hesitate to contact him. Hands down the best agent I've had a chance to deal with in NYC. read more