Here's a polished, professional version that keeps your experience clear and firm without sounding emotional or inflammatory. This tone usually lands much stronger in reviews or formal complaints: --- After posting my initial review, the clinic responded with statements that were simply not accurate. They claimed they were busy, yet immediately assisted another walk‑in client right after turning us away. They also stated they referred us to Acute Pet Urgent Care, which is untrue--they directed us to a facility nearly an hour and a half away that we had never heard of. We ultimately found a reputable clinic on our own just 20-30 minutes away, and they were able to help us right away. It is disappointing that instead of acknowledging what happened, this clinic chose to provide misleading information in their response, which not only attempts to cover their behavior but also misrepresents our actions. Based on our experience, I cannot recommend this establishment. I strongly encourage others to take their pets elsewhere. read more

Noll Veterinary Hospital - Review - Veterinarians Near Me - Springfield, Ohio

Very disappointed. My son made an appointment for his newly adopted dog a week ago, and he was informed she could get her shots and spay (we have an intact male who is not eating because she is in heat) while in heat this afternoon. Took her in and I didn't go with him because everything was scheduled and they informed him he would have to reschedule because they were full. I wish I would have gone with him because he specifically scheduled for a spay and informed them she was in heat on the phone. My poor boy is now crying still because they just walked in the door. So much for professionalism and care. Do not overbook yourselves, you knew what you were doing. read more

Love Dr. Noll very efficient and always answers my questions. Have been going here for many years.Very good to my babies!

Caring, accommodating (yay Saturday hours!!) thorough, and very informative doctor and staff. We've been coming here for a number of years, since we moved to the area, with our assorted dogs and cats, and would recommend them without hesitation. Nice rural setting, easy to get appointments (even relatively last minute, on a weekend!!) and they do a great job keeping you informed, both in the office and online with email updates. I think they now even have their own app!! Reasonably priced, with plenty of supplements and related products available, along with lots of caring/no nonsense info and advise. Great Vet choice in the S. Springfield area!! read more

Noll Veterinary Hospital - You're going to do WHAT to my "family jewels" as soon as I'm old enough?!? :-O - Veterinarians Near Me - Springfield, Ohio

DO NOT ACCEPT a same day appointment without verifying the charge. I was offered a same day appointment for my two pets, and I accepted the offered times. ONLY after I was billed $80 EACH -- $160 total -- and complained about the charge was I told that a same day appointment was considered an emergency even if it was during business hours. I WAS a long term client, and am appalled that I have to leave this bad review. UPDATE: after speaking with the office manager, she reversed the ¨emergency fees¨ to regular office visit, and addressed a number of other issues. This was still an upsetting issue, as Dr. Noll himself is everything the other reviews have said. read more

Dr. Noll and the staff are the definition of caring. I've been taking my pets there 4 years now, since I moved to the area. Patience in answering questions and always take the time to explain the problem and solution. The staff usually calls to make sure the pets are doing better after a visit, and to make sure there are no further issues or questions. COVID-19 has forced changes in most all aspects of our lives but Noll Veterinary seems to be handling the problem with the same quiet grace and empathy they tackle most issues with. There's not enough superlatives in existence to give credit where it's due with Dr. Noll and his staff read more

Dr. Noll is amazing. He is a straight shooter. If your pet doesn't need some procedure he will tell you. I honestly believe he's not in it for the money but the lobe of animals. His staff can't be beat. We have multiple dogs and I will not let any one touch them but Noll. When I got one of my puppies I went to him and kept him in the room for an hour with questions. Never once did he act like I was bothering him. I promise I was like a new mother with a newborn who sneezed. If you love your pet like a family member then this man right here is your rock star for pets. Don't take my word for it go check him out you won't be disappointed. read more

I would NOT recommend at all I have been going too this vet for over 4 years and at first they treated me so awesome and I love dr Noll..... I brought my frenchie in to have eye surgery the lady I got my pup from she knew he has a bump on his eye so she took him too the vet where she is located California.. and her vet said the bump on his eye is a Dermacyst witch looks 100% Right and she said they usually have to remove them but he was super young and it was just now growing so was small still so of course I buy the dog my responsibility but I was fine with that because I thought I had a great vet to take him to if it got worse right ! And so it did get worse so doctor Nolls office said they remove them as well and so that's what we did and paid for because he could barely close his eye and was just bothering him really bad so I take him into surgery few hours later I get a call from the lady doctor that I'm assuming that did his surgery the same lady that told me they remove them usually right she said everything went great and she removed " the fatty tissue that was in his eyelid" so I said okay thank you I will be there too pick him up soon so a week later the dermacyst is still there ????? Witch again we already paid for to get removed and as I pick him up I say so why is that bump still there the lady tells me it's just a peace of skin ??? And I'm thinking we'll then what was the surgery for if they didn't remove the dermacyst all the way yanno.... And so I take him home and of course there's an other bright red bump right on his eye that was NEVERRR there BEFORE his surgery so I call them and tell them that and "they" told "me" to bring him in so they can look at it and of course right before I leave my house my pup eats a hair tie so of course I go to the vet and I tell them hey he just ate my hair tie but sadly I don't have the money to pay for an x-ray or anything today and they keep him for a few hours to try to make him puke it up and they said he didn't and then they called "me" and told me that "they" was gonna do an x-ray and I said well okay.. and when I get back to the vet they said they didn't find anything.. and thennnn they gave him eye drops for his eye ??? For the red bump that just appeared there after they did his "surgery" I walk up to the front dest and they have a 250$ payment ready and I was just kinda confused because they didn't ask me if I was okay with them doing all of this bc I told them I don't have much money to pay anything at the moment and that I would have someone help us pay for it just not right now.. so I get home and 2 days later I get the 250$ check in the mail again.. and a week later I go back there so they could check on his eye surgery they did and soon as I walk in the room there's 2 lady's standing there with the 250$ bill and with a kinda mean face basically to tell me I need to pay the bill and I haven't yet witch obviously I was aware of that.. but they was so worried about the payment that was gonna get paid regardless!! Instead of my dog that they did wrong surgery on!! And the doctor comes in and told me "we can't cut something that is not there" I'm thinking like excuse me sir but clearly you see the big bump on the side of his face and he grabs him so roughly and scares my pup and my pup starts to growl and the lady nurse comes in and grabs his face gently while Dr Noll is saying "he will bite" "he bites" and when the lady grabbed him he didn't growl he didn't bite or anything and he didn't even bite dr Noll he just was growling anyone would be upset if a grown man aggressively grabs there face and touches and pulls on there eye yanno and then he tells me basically the bump is the same stuff they cut off during surgery and so I'm like well why didn't they just cut allll of it off then sense we paid for it so it don't keep GROWING !!! and he just says "can't cut anything that's not there" and then tells me it's dermacyst ??! Like well why didn't you cut it off them omg... thennn after we leave they call about the payment again after I told them it will get paid... and they also said the bump is Papilloma Virus and should go away on its own ?????? If that's the case it would have went away on its own the first time yanno... and then they say we may come back on a "cash delivery basis only" like what... wowww I just CANNOT believe how these people treated us and my dog I just can't because I've NEVER EVERR had a problem with this vet until now and I'm very VERY upset honestly and think all they care about is how they are going to get paid witch I get it it's a business but honestly if you really really love your job and really care about animals and helping them you would NOT put money first.. sorry about this review but I just had to I'm really really upset honestly until someone calls and explains everything CLEARLY too me and the right information then maybe I may delete this but until now I'm upset thank you.. read more

Dr. Noll and staff are truly wonderful! They are always friendly, knowledgeable and very caring. I highly recommend Dr. Noll and his staff for all your veterinary needs. read more

I was at the Champion Center for a dog event and Noll was listed as the veterinarian on call. They saw me and my dog on Saturday after their regular hours. Dr. Noll was friendly, knowledgeable and willing to help me make sure my dog could continue competing. And I'm not even a regular customer. I would use them again if I'm ever in this area. I can imagine that they would be that way or better for their regular customers. The office staff was also very friendly and helpful. I would recommend the place. And my dog is doing much better! read more

Best Vet experience we've ever had! Kind and friendly staff and Dr. Noll listens to concerns and includes you in all decisions. We never feel pressure to do something we're not comfortable with. We highly recommend this team! read more

Dr. Noll provides excellent care to his patients. He is knowledgeable and caring. He also makes house calls, which can be very helpful. I highly recommend him and his staff for veterinary care. read more

Dr. Noll and his staff are always very friendly and knowledgeable. I highly recommend this office for veterinary care.