Take my advice and avoid this place. You'll be lucky if they answer the phone, and They also have listed as open on saturdays, and well.. it's more like they open when they want to because it was clearly closed when we tried going on a Saturday.
When we started, receptionist said she'd check in with the contractor about his schedule. Approximately "2weeks" for install, but she "will call in a week" to let us know. *crickets*. Unless you call, you will NOT get a call back.
When we called to follow up, we were told "well, we're very busy" and they still needed to check with the contractor's schedule. Ok.. understandable, but as a business they need to communicate and update the customer especially if they've paid their deposit. It also doesn't take a contractor 2-3weeks to look at their schedule. 5minutes maybe, but not 2 weeks.
When we finally got a call back about install date, there was once again no clear communication. "Likely Friday" is what we were told but by Thursday 4pm, we had gotten no call about install so we followed up again to be told "likely Saturday." Then it was changed to Monday.. in the end we didn't get the install until a week later from the date they gave us.
Install was meh. More like a quick job they wanted to finish and get out of. Part of the stone was not polished, terrible cutting job to our cabinets that isn't a straight cut but jagged, and our stone was chipped during the install. It was patched, but it's noticeable.
Save your money and the headache. We could've had this completed weeks ago with another company, but gave Nolen's the benefit of the doubt and continued with them. I'm not sure how they're in business because the communication is almost non existent. Would I recommend them to a friend or family? Absolutely not. We were told they'd come back to polish the stone, but getting the install was so difficult to schedule so I'm not sure how soon the job will get done this time around. read more