I am surprised to see all the one star reviews, my experience working with NTG has been great. I work for a shower door manufacturing company, and we have been importing containers now for about 5 years, working with many different brokers during that time span. We recently hired NTG to help us truck a container from the port of Los Angeles, CA to one of our warehouse locations in Orange County. CA. Our container was available for pickup on the Friday going into Easter weekend, and NTG (specifically working with Joseph Fiorello out of Charleston, SC) was able to secure a pickup appointment with the terminal, store our container over the holiday weekend, and deliver to us on time the following Monday with no issues. The driver was about 20 minutes early, and our parking lot can be difficult to back up 40' containers as this location has no loading dock, but the driver was able to skillfully position the container right where we needed it to be for our live unload. The rates we received were competitive, especially considering the holiday weekend and the congestion issues we have seen over the past few years in LA/LB ports. Also, Joey would make it a point to reach out and discuss all the rates ahead of time anyways, so no surprises when our invoices arrive. Overall my experience with them has been smooth, definitely recommend! read more

Very unprofessional service!!! They failed to make the delivery and then increased the quote by almost 250% at the last minute. I understand fuel costs have gone up, but raising the rate that much the day before LFD felt like we were being forced to either accept it or leave it. And they actually didn't look for another carrier so we had to pay storage. We kept providing updates on the LFD, but they did not seem to care. They do not care about your money or your customers. Such a horrible company!! Overall, a very frustrating experience. Stay away. read more

STAY AWAY!!!!! DO NOT USE!!!!!! WORST IN BUSINESS!!!!!! If you give them your contact information they will SPAM CALL YOU EVERY DAMN WEEK. Most annoying thing ever and they will never remove you from the list. Their rates aren't even good. Their customer service sucks. Issues aren't resolvable. Look elsewhere. Management: if you want this review down, respond with a good call back number so we can talk about how I can have my information permanently removed from your system. I request every time and still get calls. read more

Worst freight broker in the business. Their customer service is worse than Comcast. Forget about claims, they delay filing on purpose so that they don't have to deal with it. If I could leave zero stars, I would. They lie to you the entire time stating that they "filed" the claim, until it is too late. read more

We trusted this company with a valuable shipment, but the container went missing while in their custody. What made the situation worse was their refusal to take red or even provide basic updates, we are left with significant losses and no support. I cannot and will not recommend this company read more

We trusted this company with a very valuable shipment, but the container went missing while in their custody. What made the situation worse was their refusal to take responsibility or even provide basic updates, we're left with a significant losses and no support. i can not and will not recommend this company. read more

What happened to NTG? It used to be a very straightforward, easy-to-work with company and recently it has gone down the drain. I booked a load for my carrier out of Decatur AL to deliver in Hickory NC (Friday 9-27 to Monday 9-30). With a team led by Ty May and Bradford Long. All this happened over the weekend that Hurricane Helene went through the region. Nonetheless, we sent my driver to deliver at 9 AM in Hickory sorting downed bridges and blocked roads. We arrived on time and had to wait EIGHT HOURS to get unloaded at the receiver. We called multiple times to NTG and not once we were able to talk to someone of the booking team and receiving only brief emails telling that "we are working on this". Once we were able to get someone from the company on the phone and we were rudely hung up when we asked for detention (eight hours is a long time for a reefer to be waiting with its doors open sustaining -10 degrees) and asked to be transferred to the broker team that booked out load. Time and time again we were denied information and at this point of time we probably won't get any additional for the eight hours we had to wait at the receiver. NTG used to work with small carriers valuing their contribution. Now, they simply take advantage of them with no mercy. I have learned my lesson. I will stay away from them. Beware. read more

We give them a lot of business but their customer service is abysmal. They messed up a consignee's phone number and so the freight company couldn't schedule the delivery. NTG charged us $1,000 for 2 weeks of storage. I have emailed them 6-7 times during the course of 4 months asking them why they never reached out to us asking for a different phone number. They sent me an internal timeline showing they were aware of the bad number since before the storage charges began. So the only conclusion is that they wanted the storage charges to accrue so that they could charge us. The shipment was $200 and storage was $1,000. Bait and switch. They keep saying they will get to the bottom of it but they never do. And this only when they respond. They usually just ignore the emails and I've emailed 3 different people already. And then eventually they resend the invoice as if there hasn't been months long dialogs contesting the charges. I would avoid them. It's not worth the headache and unprofessionalism. No joke. 4 months now and no one will tell us why they never asked the shipper for a working number, even though they had the right number from the beginning and transcribed it incorrectly. read more

Nolan Transportation Group - Notice no mention of asking shipper for correct # - Transportation Near Me - Atlanta, Georgia

Great service, personable account managers and sales reps. Very communicative and always trusted! The Nashville office is the best!!

These brokers are vultures!! Stay away! Shippers these people have no trucks!!! They scrap the top off of the carriers back! Please deal with trucks or at least brokers that have trucks! I absolutely will never book another load with this company! read more

not professional and rude, I had a hard time for them to close load and mark as delivered, and delayed payment.

scam scam do not ship with this people they quote me a shipment, before a made the payment I ask the representative is there's any more charge he said no sir you good to go made the payment .2 months after ship was delivered I received another invoice for $340 I try to call billing no answer no surprise they already got my money save your self time,money I'm still waiting on a answer definitely a scam read more

Recently did a load for C. Graham on 8/12/24 from Atlanta to Lake City, Fl(Target). I had a 10am appt, but was told there was no appt when I got there. Now I don't know ultimately who's fault it was, but I do know that we did our part to arrive on time. Eventually I got in and unloaded 12hrs later. I contacted Chris and his whole team via email since we were already on a group thread trying to get my truck empty. I got a bunch of calls b4 loading and while in transit, but when I asked for compensation for having to layover all I got was crickets. I've emailed/called and left messages to no avail. This is bad business and anyone doing this lane be aware. If you get hung up at least with this team the phones and emails stop working. Doing business with ppl like this will put you outta business. read more

Did few loads for them, were ok and now they're of no help just avoid. Had a load posted for $850 and I bid $950 and they gave me flash offer for $830, bloody joke. will close my account and work with other brokers who respect you. read more

NTG is apparently FreightPros. Avoid them like the plague! They continue to invoice me above and beyond the quoted, agreed upon, and paid for shipping/invoice (from October 2023). They contracted out the delivery of the pallet to another regional carrier (Central Freight). The information provided by me for the size, weight, and contents was 100% accurate. They continue to suggest the driver had an issue. It was an easy location (pull in, pull out) and we offered to forklift the pallet off his trailer and the Central Freight driver opted to use his pallet jack and liftgate (that's not on me!). Central Freight are equally abysmal with service. A month after the delivery, they begin their "we want more money" emails. After explaining it numerous times, it's obvious that facts have fallen on deaf ears. NTG, FreightPros, Central Freight = Brutal to deal with. read more

I always enjoy using this load board. The dispatchers are always great. Wonder experience. read more

Lowest rates and lowest layover pay. Picked a load up for them on Tuesday, it was supposed to be same day delivery and I'm stuck with this load until Friday. Megan.walsh@ntgfreight.com, just keeps giving me lies on how their working with the broker to get me unloaded. But, the kicker is they only pay 150 layover. I make minimum of 600 a day until I ran into this crappie company. I wish I read those negative comments on BBB before dealing with these crooks. read more

I have worked for this company for many years and no issues until December 2024 when I booked a load from Frankling Park, IL-Cedar Park, TX. When the driver arrived to the receiver he got refused saying that the load had to go to a different location. We informed the broker Malin and her team Grayson and Amber. To make this short, they were forcing us to deliver the load to Houston, TX instead. I informed them that we couldn't deliver the load there cause our driver needed to be in Laredo, TX by that night. This happen on a Friday, obviously the driver wasn't going to make it to deliver the load to Houston the same day so he had to wait until Monday to deliver. We told them we couldn't and if they can find someone else to do it. They also mention if we can drop it off at a warehouse and when we did found one warehouse they said NO...... YOUR ONLY OPTION IS TO DELIVER THIS LOAD TO HOUSTON! They did offer us more money but we refused it cause our driver needed to be in Laredo that same day. So we drop the load to a safe warehouse near by and told them we couldn't deliver it to Houston. Now after 4 months, I find out that they short pay us -1,100 for not delivering the load to Houston because they had to pay for warehouse fees and delivery charge. The warehouse fee wasn't too much and they pay another carrier to deliver the load for cheap. THEY PAY THIS FEES WITH OUR OWN MONEY AND KEEP MORE FOR THEM AND PROBABLY THE CUSTOMER PAY MORE TO THEM TO PAY FOR FEES. WHICH IS RIDICULOUS TO DO THIS TO US BY FORCING AND SAYING THAT IT WAS THE ONLY OPTION WE HAD AND NOT DOING THEIR WORK. read more

Dishonest broker, DO NOT USE HIGH COUNTRY HAYDEN Coca-ColaDelivery Date: 01/19/24 Apt. Time: 07:00 Delivery #: 182188 We talked about the 7 AM appointment and how quick my truck will get unloaded.Unloading time was good but this receiver never received before 9 AM.The receiving person Dalton said that he worked there 5 years and the receiving always starts at 9 AM.I have been calling and emailing the broker since 7:30 AM.No email replies and when I called and asked for the broker on this load (Kyle) my call was on hold and after a few minutes disconnected.Trucking companies and drivers watch out for this because that is the way to mess up your time and your weekend. Just avoid this broker. read more

I would leave no stars. Let me begin, I receive the rate confirmation and decide to head to the shipper. Note I was an hour and half early. I arrive, and tried to check in, they gave me the wrong pu number. I call to ask for assistance and appears to be after hours. So I figure it might be a little slow on receiving responses. But after 2 hours and no call back or response I call. They place me on hold and then hang up on me. Unprofessional. Stay away from them. How do you run a brokerage and have god awful representatives. Do business else where read more

We am having a hard time getting paid from this company.  Please check your rate con and please don't move under good faith from broker. Detention pay you can forget it because they are giving the run around. They will not pickup phone nor enterrtain your emails after load has been delivered. Corporate office is just as useless as well as the accounting office.  Supervisor will give you well let me speak with the broker just know you are screwed dealing with this company for doing what they asked you to do when booking a load with them.  This will be the last load we pull for this company but this won't hurt them there is someone else to take my place. I hope that you enjoy the 220.00 that you took from us and our family and I prey it comes back and hunts you in some way! By the way the guy we booked with and not standing behind anything that he said is: Sr. Vice President Of Sales Direct: 313-699-0485 Escalation: 470-390-5936 Bayley Kingery CARRIER CONFIRMATION: NTG LOAD # 5347446 DRIVERS BEWARE read more

I gave NTG a shot. Had a pretty poor experience. Not terrible, but it wasnt up to my standard. I took them off the bid list. I get a call every 6 weeks from a new sales rep trying to get business. I have told each one to add a note to the account to not contact me. They contact me and about everybody else within my organization. Wasting time and energy. Its very irritating. Don't give them your phone number, you will regret it. read more

Horrible experience with Nolan NTG. We shipped with them some goods for our business. There is a lack of any communication as soon as they book you. Moreover they don't pay their carriers. We had to cover costs to the carrier. Very dishonest read more

The Drivers are fine, in fact they did an average job, what i really have an issue with is the people handling the fucking invoices, Chelsea Sheret. needs to actually do her job and they need to rebuild alot more read more

HORRIBLE company. Avoid at all costs. They got me in the door then screwed me on 5 loads. At one point they charged me $2,000 over the quoted price. Absolute criminal company. Julio and Shelby are scammers and liars. After some of my freight was damaged they never sent me the insurance claim papers. HORRIBLE PEOPLE. read more

DO NOT BOOK A LOAD WITH THIS COMPANY!! We have invoices from JUNE. It's now October. They have a high turn over rate. The broker you make a deal with won't be there by the time it's time to get paid. We had 6 loads with them. Still waiting on 3 to get paid. They keep saying they have to confirm with the broker that no longer works there. I'm now on my 6th contact. The payables team you will have to harass & get the run around. They will forward your calls. We already have a team of lawyers ready for this unprofessional company. read more

I did a load for this broker back in December and I'm still waiting for them to process the payment, this is more than 90 days

Im having issues with payments from this company I get next day quickpay and for some odd reason i dont get paid my payments are being delayed this has been going on since the beginning of December I think its time to do business elsewhere its always from the accounting team "O we paid U wait until the end of the next business day" like cmon i been trucking for some time when u on next day Quickpay u are suppose to be paid the Next day not no delay unless its a holiday or on the weekend this shit is ridiculou I think its time for me to do business elsewhere. read more

Maybe the most unprofessional freight brokerage that I have cold calling me with a new rep every other week. I had one rep tell me to give him one load so that I would be taken off their call list........ What a joke of a company. read more

**DO NOT GIVE THEM YOUR DOT NUMBER** they will use your DOT on other carrier loads and screw off your number!! They are scammers!!!

I am having a hard time getting paid from this company. Driver had to pay a lumper fee because no one was answering the phone to give a ComChek number. Now they are giving the run around about authorization for reimbursement. Supervisor doesn't want to answer emails, and payables staff can only email her with questions and wait for her to respond. This may be the last load we pull for this company. read more

Nolan transportation Broker Keaton Burcham had me to to run a load at the rate of $2500 then after delivery he reduced the load by $1200. Be careful when you run for them, I ran for them for 5 years and had limited problems but the start of 2023 was different. They booked a load gave the the go head to leave and then call me two hours later and wanted me to turn back to go get another load. I am two hours away from home and because I wouldn't turn back he became very vindictive and frustrated. To get back at me, he cut the amount by $1200. Nolan don't have a open chain of command or person you can contact when you have issues, they simply stop communicating with you. I have all the email and documentation to prove but they do not care, they control the pay even if you sign a RC contract, they still don't have to pay you the said amount! Be careful folks this can happen to you. read more

I used this company twice very poor communication they want pick up there phone or call you back as long as you under a load they will promise you they will take care of you I agreed to a 2 day run it turned into a 3 day run they kept saying finish the run we will take care of you pay extra day well they stop responding to me after run was finished I've emails ,text phone calls nothing I don't work for free this company miss out on a lot of money by ripping carriers off I have few buddies that going to book with them after the ordeal, I've had they say fuck that read more

Don't book your loads with NTG, they quote one price then call you the day of pickup with an excuse and a higher price. These folks are crooks! read more

broker Ronald Domingues from Nolan Transportation Group, LLC. I had a load going from Fresno to Sacramento, and when the load was dropped off the first four pallets were broken, so when I got there they told me that I would have to wait three days for the pallets to be fixed, so i sarted to call the agent but they didn't pick up, i even emailed them and no replay and now there are saying that we can't help you so the next day was Saturday so I fixed it and spent like four hours getting it fixed, and I only asked for $250 and dent and they are not even able to do that if I didn't get it fixed then they would have to pay $600 plus the layover, so if you want to pick up load with them be carefully read more

This broker is super demanding, but when there is an error or a bad job, a detention, an overweight, which affects the Carrier, they are not able to compensate for the damages, conclusions are bad people to do business with. read more

I booked a Load with Broker Tonia from this Company. The Driver had a layover for 8hrs. I provided all the documents and signed BOL inlcuding Lumper Receipt. The detention was denied. Please be careful with these Brokers from this Company they are scammers. read more

These people are thieves. I shipped for engines in one single pallet using their services. Keep in my that they only arrange shipping. The shipping is done by a 3rd party company, in my case Forward Air. The total pallet weight I estimated to around 500 lbs. I know each engine is about 120 lbs and the pallet contained 4 engines. Few weeks later, they told me the total weight was actually 1350 lbs which is ridiculous. I asked for proof of this and they didn't provide any. Another 3 months later they charge my credit card $568. I kept on contacting their billing department and no one every got back to me neither phone or email. Even one of their customer representatives tried to contact them internally and they couldn't. It seems like this is a premeditated scam. These people are in scamming business. They are point blank thieves. Please stay away from their services and arrange your own shipping directly with the shipping company. read more

Horrible experience with this shipper. Poor coverage and bad accounting experience. Asked to be removed from their call list but different reps continue to call for business. All seem to compete with each other and don't seem to communicate. Must have gotten 3 calls and emails in last few weeks. No should mean no. read more

If I could give them 0 stars ...i would!!!! they are the worst company ever. i thought ch robinson was the worst. oh an if you want quick pay, yes quick pay for them is 2 weeks later. oh and they charge you the 2 day quick pay fee!!! read more