I've never actually reviewed a business but sometimes you have such a terrible experience, you want to let others know. I sought Noel out via a groupon offer to help me with the last 10 pounds I've been struggling with. Unfortunately, I cancelled my groupon immediately after our session. Here's why:
Upon arriving, Noel didn't seem to know I was coming even though I confirmed my appointment with him twice. Once we established my appointment was with him, he told me to show him my abs within the first two minutes of meeting him (I am a 30 year old woman...not quite appropriate). I told him my goals over the phone were that I wanted to lose some muscle and some fat, he said "no problem." I got there and told him the same thing and he essentially said that wasn't what I wanted. He would ask me questions as we were walking around the gym, then jump in mid-answer with a response . He then told me "I know what I'm doing so just do what I say." The groupon is for 60 minutes of training. He trained me for 18 minutes, put me on the elliptical for 20 minutes (left the building for 15 of those minutes!), and then said we were done.
His gym was FILTHY (there were guys sweating like crazy and not cleaning up the machines after laying on them, there was also dirty lingerie on the floor of the women's restroom), and it smelled like a dirty sock. After our session I emailed him telling him I was unimpressed with the service I received and this is the email chain that further proves his professionalism:
Hello,
I was in this morning to redeem a Groupon I had purchased. I was rather unimpressed with the service I received and decided to cancel my groupon. Therefore, I will not be there next week on Tuesday at 8:00am.
Thank you for your time this morning and best wishes in your training!
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I'm sorry you were unimpressed but you have no clue what you want or how to ask for it.
NoelFuller.com
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Wow. Probably best to avoid insulting potential customers when trying to build a business.
I wish you luck and again, thank you for your time.
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google me, you don't even have a clue who trained you, and I'm not insulting you, you have no clue what your doing
NoelFuller.com
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At this point, I did google him and what came up (after his site and his fb page) are bodybuilding forums saying he's a scam artist and doesn't give a lick about his clients. I never responded to his email. I then received this email 3 hours later:
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Ya i'm that Noel Fuller, I don't usually take groupons but you seemed lost so I was going to help, I know what you wanted to do with your body but your so confused you have no clue how to get there, you wanted a trainer to agree with you and just do what you thought you wanted but I dont do that, I fix people and try to teach as I go, did you see the part on google where I was voted the best trainer for women in the world for 2013, ya you could have had the best trainer in the world for a groupon price, nicely played my friend, nicely played
NoelFuller.com
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Unfortunately, he didn't bother to ask me what I was unimpressed with. I was more than happy to jump on board with his style of training and I did everything he asked of me in our session...that wasn't my issue....my issue was with the professionalism displayed by the issues I mentioned in the second paragraph. He seems to have a couple of good reviews as a trainer, so obviously others have had a different experience with him, but unfortunately that was not my experience. No matter the profession, any business owner who represents themselves in that manner is not someone I will ever stand behind. read more