Paul has been my doctor for 15 years, he is a great doctor whom I would highly recommend.read more

I'm so disappointed with his new staff. Extremely rude and so unlike the practice he built. After…read more25 years dealing with this dr. He has allowed a corporate group to ruin his reputation. He's listed as a provider under Ambetter so I chose this insurance company. I called today to make an appointment only to be told by an extremely rude member of his staff that they do not accept Ambetter... when I asked why he was listed as a provider, I was told that the corporate group accepts that insurance but he doesn't. I then asked how was I supposed to know that since he shows up as a provider her response was that "I should have called the office... I'll have ro find another dr.! I'm not going that easy...as a radio host it'll be the subject of my shows for the next MONTH! RUDE people have no place in customer service positions! I guess my loyalty to his practice means nothing therefore I'll have no problem trashing it on air! Shame on you Dr. Bates for allowing what you've built to tarnished by corporate mismanagement. I've checked with Ambetterb and they have you listed with a valid contract... in addition they have indicated that you have NOT submitted any paperwork to withdraw from their network... hence they will be filing a complaint against your practice which I will be posting on social network as soon as i get my hands on it. Your "first impression" team has failed miserably. I'm now committed to pay an insurance company for a year...that serves no purpose since I chose it so I could continue to have you as my primary care physician. Maybe... just maybe that woman that was so rude should pay more attention to having the correct information on the insurance site than being rude and callous to patients...! Judging from the other reviews this seems to be the new norm fure you'r office...! Again... shame on you!

My new "Go to" GP.! Just got over a flu bug and a bacterial…read moreinfection.... Called the office to see the Dr... No apps for 3 days! Fr. Desk manager Lanice, asked me to describe my symptoms. She took her notes & spoke to Dr Boctor. A few hrs later, she called me back with detailed info & let me know that a prescription was called in. That night all started to settle down and I feel much better now. Still not strong yet, but no fever / sweats :) This is a dedicated Team! Thank you again Capt Gary

During this holiday season, I want to express my gratitude to Dr. George Boctor in Fort Lauderdale,…read moremy PCP since 2022. Dr. Boctor is the smartest, most comprehensive and most compassionate doctor that you will be blessed to meet. I believe that Dr. Boctor cares very much about the success of my healthy life, physically, psychologically and spiritually. I am thankful and grateful for Dr. Boctor and his most wonderful staff! Matthew

I absolutely LOVE this office, they are an overarching GenMed practice. I met them 4-5 yrs ago and…read morethey have been incredibly attentive. Spending ample time with me at each appointment no matter how significant or insignificant it was. They are absolutely thorough, working to cover every base. Albeit I am not good at "following instructions" like going to see the referrals for preventative consultations. They do make sure they at least make the recommendations. I believe that as a Dr's Office the can be as involved or not involved as the patient wants them to be. Fortunately, my health is ok and it's my choice to have them be involved as needed. For others I know there is great follow up to appointments and for results. The staff is incredibly attentive also, in fact, I just called in to have my meds adjusted and refilled and was attended to immediately. This kind of practice is hard to find in the world of managed healthcare. I highly recommend them and would tell you to read the bad reviews, but don't pay too much attention to them as, I personally, never experienced that kind of treatment. 5 Stars to the Dr, his PA's and Staff!

Dr. Eric Schertzer is an incredible doctor. He is caring, compassionate and sincerely cares about…read morehis patients. He listens well, and is able to accurately provide excellent care. His staff is lovely too. I am truly blessed that I was introduced to him, as he was the only doctor (that I saw), which did not practice tunnel vision and was able to connect the dots.

This is the best primary doctor's office that you would love . The employee's at the front desk…read moreare so helpful. My doctor Priya is excellent and very helpful and understanding. Also all of the employee's that check you in. % love all. Arthur d klebbe.

Very great PCP! Offers in house labs, online and in person visits. The office is very clean. Staff…read morewears masks and PPE appropriately during the pandemic. Parking is ample downstairs in the garage, and there are 2 elevators to go up to the office.

This is the worst place to go! If you want to be taken care of, this is not the office to go to…read more Especially, if you are trying to see Victoria Diez, APRN, she is not welcoming at all. The receptionist Vinesly has a terrible attitude and should not be the first person a patient sees. If i could rate this 0 stars I would!

Incompetent AF Don't waste your time, resources, money or…read moresanity. Seriously, they'll make you lose your godamn brain with the level of incompetency. If you enjoy and have the time to push one, three, four, zero on your phone pad and continue to go around and around on a merry-go-round with a machine, leave messages and not get calls back, receive cancellations the day of your appointment and still not be able to reach anyone regarding your labs that they failed to call in medication for as told then this is the place for you. Go here-get sick, stay sick...go to a real doctor and have a fighting chance.

Dr. B has been my primary for 24 years. He is an excellent doctor. His office staff is fantastic as…read morewell.

Without a doubt, I am one of Dr. Bien-Aime's patient who is the recipient of the best delivery of…read morecare from Dr Tony Bien-Aime practice and staff. Dr Bien-Aime is an exemplary Five Star***** Physician. He is an highly skilled assessor and an excellent diagnostician. I know, I am an observant Nurse and he is truly and excellent doctor. He is approachable, taking time to explain details of health findings. His Nurse Practitioner, office staff are friendly, professional and personable----they all work in unison as a team to provide excellent patient experience and BEST care practice model. I am truly grateful to be a patient under the care of his practice. M. Greenwood

I was very disappointed with healthstone primary on my last visit…read moreI am on day 2 of waiting for my rx to be sent to pharmacy. The first one sent was the wrong meds I was with a dr I have never seen before not the dr I made an appointment with

Excellent service. I am a new pt. Never been here before and I was lost. This office answered my…read morephone call first ring and allowed me to come in helped me with my New pt forms and actually gave me extra services that I didn't know would be offered to me. Got my blood working in the same day and not to mention the staff has a great attitude. Dr. Lianne was super attentive to my needs. I would absolutely recommend to anyone looking for a PCP.

Dr.P is wonderful however recently he has stepped away from his practice with another professional…read moretaking over client contact. After ten plus years with Dr P doctors do not return phone calls and the receptionists are now giving medical advice. Receptionists are rude and if you ask for an opinion other then theirs they hang up on you. Since Dr. P is out of the office their is no oversight on office matters. I am not paying for the receptionists medical opinion and that seems to be all you get as of late! After ten wonderful years with Dr P I am considering leaving due to these issues. I am deeply saddened and hope Dr P is well. At this time you cannot speak to Dr. P rather plan on getting medical advice from the rude main receptionist as well as being blocked from having any conversation with an actual psy professional! Again Dr P is absolutely wonderful but you are no longer working with him. In short plan on getting your medical advice from the receptionist not the doctors at this time! I am deeply disappointed over losing my excellent relationship with this most wonderful doctor and I sincerely hope he is well. As of this date, several days after requesting a call from a doctor....I am still waiting! I have only had this bad experience once before from the same receptionist years ago and Dr. P addressed the matter promptly. I have worked as a mediator in the customer service field for 30 plus years and have never experienced this horrific customer service anyplace else in my life! If this review rambles a bit it is due to my being extremely disappointed in a professional service that formerly was a ten of ten and now is a one of ten. The one is Indicating the business is open. Individuals seeking comfort and guidance from a physician are now blocked from the doctors! Poor poor disrespectful service is what you recieve now. How ironic that a mental health professional office is now being handled by a rude receptionist seemingly in dire need of probation level counseling herself! Why did I write this long review over a phone call? Answer: after ten plus years of excellent professional care this office has now become the opposite! I counted on doctor P's excellent input and now I have l lost this. Dr P where are you? Please pay attention to what is happening in your former office. As it is now I believe many of your longtime clients will seek assistance from another professional. This is really sad to know that we have lost an exemplary service. I am not wasting my time calling the office in future. I will address this matter when I next see a doctor on video chat, as a return call from a doctor has not been honored. What in the world has happened? The very best of professional service has now become the very worst. I can't believe doctor P knows what is happening in his office. He would never allow these things! I am posting this in hope that he is made aware of what is happening! We are now blocked from getting word to him. Dr. P I sincerely hope you are well. Please bring your office personnel back to the world of excellence. You are deeply missed

This man has helped me through some of the worst times of my life, he is a huge support and listens…read morecarefully! Such a sweet, caring man. You'd be lucky to get an appointment with him!