Absolutely the worst customer service I have ever dealt with. I spilled some water in the entryway…read moreof the store as I was bringing cans to be recycled and was shouted at and told "I messed up the whole store" - absolutely unacceptable and will NEVER SUPPORT this crappy store again!!!!

If I could give this place zero stars I would... on several occasions the man at the register was…read moreEXTREMELY RUDE. Doesn't speak a word, ignores you and then taps on the card machine. Last time I was there, he gave me such attitude for no reason. Not a pleasant experience, and will never go back. Going to go to Sudbury wine and spirits where I'll probably pay double; but I'd rather deal with a nice staff.

Great prices on wine. Still highly competitive and helpful…read more Everybody kept offering to help.

Total Wine & More is America's Wine Superstore and is the country's largest independent retailer of…read morefine wine. There are 279 superstores across 29 states and continue to grow. When I lived in NY, there was 1 location in Westbury and in Massachusetts, there are 8 locations. All locations are pretty similar. The Total Wine & More in Natick is located in Cloverleaf Marketplace Shopping Center with other businesses such as Harbor Freight Tools and Burlington Coat Factory. The parking lot is huge so there are no problems finding a spot. The website, https://www.totalwine.com, is very user friendly and very helpful. I looked up the wines I was looking to purchase beforehand and it showed me the price, availability, and where in the store it is exactly located. There are also some delivery options. The prices aren't bad and were reasonable. I used the store pickup option to purchase 2 wines. I put in the order at 8:03am with a pickup the same day at 1:00pm and at 9:39am, I received an email stating my order is ready early. In the store, there is an Order Pickup counter. Very seamless process. Of course, I took a look around the store as well. The aisles were spacious and staff were available to offer assistance and were restocking. At checkout, there was 1 cashier open and when a line started to form, other staff members opened up to help. Total Wine & More has a great selection. Definitely worth checking out!

It's a store that makes you feel good. Just the right size with a knowledgeable staff and great…read moreselection of wine and beer.

I had the single weirdest retail experience of my life at this place today…read more A brewery I like that doesn't often ship to Massachusetts announced a list of retailers who would be distributing their beers, Sudbury Wine and Spirits among them. Since they're a 15-minute drive from my house, I called when they opened to make sure they actually had it. No answer. Maybe their hours were affected by the coronavirus. Understandable, though there was nothing posted about a change in business hours on their website or Facebook page--and they proved to be unreachable on the phone, too. Finally, I decided to throw caution to the wind and head over there. When I arrived, the lights were on, the open sign was out, but the door was locked and there didn't appear to be anyone inside. I called again; no answer. I was about to drive away empty-handed when another guy pulled up, tried the door, and then knocked, and someone inside opened the door... Turns out it was another customer. The manager had gone into the back without realizing she was inside, still shopping, so we were all at a loss as to what to do. The other guy and I were there for this beer, so we headed to the back. It wasn't in the display case, but it was in the cooler behind it, so we each grabbed a four-pack--no one likes a hoarder these days--and headed to the front. Still no manager. He eventually emerges, but with no apology for keeping anyone waiting, and no explanation. He looked at the two of us with beer and said the limit was one CAN per customer, let us know how very difficult it would be to enter this new beer into their system and that it would take a long time to do that (he'd been open for over an hour at that point, and the beer had plainly not JUST gotten there), and then admonished us for going in the cooler. I've never heard of a liquor store that doesn't allow its customers into the cooler, and there were certainly no signs barring us from doing so. Perhaps if he'd been present in the store, he could have told us his rules? He also said he'd be calling his distributor and telling them to never distribute this beer through him again, since I guess he doesn't want business during a pandemic that's shuttering the economy? No problem--I won't be darkening his doorstep for any reason ever again. (Also, he could have sold out of the stuff faster if he'd allowed people to purchase four-packs...) The final straw was this: after ringing each of us up, he LICKED HIS FINGERS to open the paper bag he was putting our ONE CAN of beer into, and then grabbed the beer WITH THE SAME FINGERS to place it inside. I have seen so many businesses bend over backwards to be kind and thoughtful during this public health crisis. This was...not one of them.

I went here to buy a bottle of Port. The price on the shelf was $17.99 but it rung up on the…read moreregister at $20.99. MGL c94 ss184c and CMR 7.07 states that the price on the rack prevails. Lincoln Liqour cashier refused to sell it at $17.99. Conversation went like this: "You're supposed to honor the rack price". His response was, "Sorry". "So you're not going to sell it for the rack price?". "Sorry". "MA law says you're supposed to honor the listed price". "Sorry". I had already handed him $21. My response was, "I'll have my money back, you just lost a customer." "Sorry." He hands my money back to me.

The store has been remodeled nicely. Good selection and decent prices. Definitely a good spot to…read morego and grab your favorite beer or wine.

Best home made, house cheese spread that I've had. I recommend them totally. It felt really old…read morewhen I walked in and I mentioned it to the man working there. He said it went back to the 1820's. My feeling is that it had been a carriage house stop on the Boston Post Road, but I haven't looked that up yet.

We love Lavin's Liquors. Great generations old family business. So happy to support the Bobs, Dan,…read morePatrick and the other hard working family folk. I've been stopping in at least bi-weekly. We've enjoyed everything we ever gotten from Lavin's. Don't hesitate pop-in ! Domenick D.

Nice package store with a very diverse selection of distilled spirits. Lots of Latin American…read morespirits. Occasionally they have a few bottles of genuine Rhum Agricole. Always a treat.

The place is good overall. Very friendly and helpful staff. Decent selection of beer,wine and…read moreliquor. The only issue i had with the place is that nothing had a price label on it except the nips and small bottles behind the register. You don't know how much anything costs unless you ask. I like it cause it's one of the only places that's open late in town (open till 11pm).

Nice decent place with almost everything they have in variety. Service is excellent! They do bring…read moreme products to my car.

Consistent, well stocked, and convenient. TurnPike, What more need a liquor store be?read more

Awesome store! Rt 9. A+ service. If you can't find it here they will order it. Lotteryread more

Great clean package store, with great prices, friendly service and nice selection!read more

Maybe I have average expectations as any place that has Guinness is usually good for me. The staff…read morealso are quick to help answer questions I may have. Plus, they are located near a grocery store if you need to grab some food, too. They have a decent selection of beer and I can usually find wine that matches my interest. I have found the staff to be friendly and never had an issue there so the other reviews seem uncharacteristic to me.

This was a great a place but Friday (3/7/18) around 7:45 pm I went in to pick up some wine. The two…read moreyoung ladies who were working were the absolute rudest humans to the point I will not return. One was on FaceTime, and yelling about her dating life. The other one asked me if I needed help and when I said no she responded good with an attitude. I went to check out, the girl is still on FaceTime while checking me ( I am never on the phone when I check out, I would expect the same respect when you are ON THE CLOCK). She messed up while ringing me ( maybe if you got off the phone...). It was just all so rude. There's no known way to contact anyone regarding this so it will be posted here.