If I could give more stars, I would give them 10 stars…read more If you want great mental health services, this is the place to go!!! This is a very compassionate company. They provide mental health counseling, case management, CBRS services, peer support groups, and 1:1 peer support. The experience my family and I have had here has been great, and we feel very supported with our services. The office is comfortable and clean with great quality of service. The staff is very caring and kind. They treat you as an equal, they don't look down on you, and they are willing to help in a crisis!!

Mental health and proper care is of critical importance, and so selecting a provider that takes…read moreproper care of you if equally critical. I am not the patient, but am paying the bills for the family member who received treatment there. The medical folks we have worked with there have been competent and helpful. However, the problem is in their billing and management. We selected Life Changes as it was the number one facility listed in this geographical area covered as a preferred provider by my insurance. We have used them numerous times in the past several years. We have always paid our bill promptly ($20 co-pay), however, the last 2 visits we were charged $170 each. Lifechange informed us that the charge was 170 vs 20 as they were no longer a preferred provider for that period of time and so all visits would count as out of network. Lifechange informed us that my insurance provider dropped them. We contacted the insurance provider and to make a VERY long story short. The insurance provider provided information that Lifechange had neglected something in the care contract. Lifechange reasserted that the issue was on the Insurance provider. Numerous times I have attempted to work with the company who does the billing/accounts for Lifechanges. I have been promised by them that they have lots of experience with insurance companies, and will iron it out as the patient should not be the one to deal with the insurance and numbers mess... this has now gone on for months, with no resolution. I am in the process of paying the bill in full, we will not be returning, and we will not be recommending this facility to anyone. Competent care is only worth it when there is competent support/billing to go along with it. Avoid them at all costs, any billing issue and you will be left on your own and stuck with a bill you should not have been required to pay.

I went to this place and a year later I was worst than when I started…read more Always changing medicines, weaning me off one and starting a new one at the same time. Was told to call if I had any problems and when I did I was told I would have to wait until my next appointment which was a month away. In a years time I Never even seen the doctor in person. I was literally going crazy and had awful thoughts. If I hadn't changed doctors I know for sure I would not be here. It took one visit to another doctor and they had me on the right medicine and had me straighten out.

They keep taking bad reviews off since they don't want to be accountable. It's not a safe place if…read moreyou have been victimized or know someone who has. . They take sides and leak confidential information..I truly believe they do alot of dirty work while fran the owner is gone , like refusing to take someone back as a client. I was told I could take a break from the situation there that they allowed by the way. Then when I tried to go back they refused me. Alot of these mental health agencies in Pocatello have clients they care about , and the rest of us they kick go to curb when we don't bow down to them or obey them ... They might as well admit all they are is an obedience course for adults. By the way the man that you won't allow to come back is doing fine , better off without the stress ... Not your business what happens in.His dating world ethier. It's nothing but a huge click, if you don't fit in your out

Medical staff is great but front desk and records is awful. I have my treatment on hold because…read morehigh country won't send my records to me, Amy keeps saying she has 30 days and she can take that long. I tried to explain I was lucky to get in somewhere early but she would only say she has 30 days. I tried reaching out to everyone I could but no one will reply to me.

Everyone has been kind here, my only complaints are that my old CBRS person was late often and told…read moreme they didn't care to correct their behavior, which was upsetting because my time is important and I make time for them. The other thing that was frustrating was that the front desk has absolutely terrible communication with everyone. I called them twice (the first time several days in advance) to cancel an appointment, they said they would let my CBRS person know, and the day of I called again to make sure they cancelled, and they said they would let my CBRS person know. Neither of those calls or messages got through to my CBRS person, and they ended up waiting for me for 15 minutes before sending me an email to see where I was. Understandably they were frustrated, and so was I. I suggested to them that the company might try to use an app like Telegram to communicate with their staff more easily, but that seems to not be possible. All that said, overall my experiences with everyone have been fine otherwise. They've helped me through an incredibly difficult time in my life and I am forever grateful to them. I just wish the office communication was better.

Never go here!! You will be treated like dog poop on the bottom of their shoes!!…read more If I could give negative stars, they would receive a -5 stars!!! They think they are better than the people who they are supposed to help! Whenever I was in a crisis, they treated me like I was a sympathy seeker!! I went to every single one of my appointments I had and was never late!! I did all the homework I was given, and I was told I was Resistant to therapy and non-compliant. They made me and my children feel looked down on and that we were worthless. They have the worst ethics I've ever encountered. When asked to have a copy of my records for myself and my children, they have refused to send them to me. I've even got a lawyer to request our records, yet we have not received our records from them!! This is completely unprofessional and against the law!!! Their quality of care is so below par, I don't see how they can still be opened!!