Great knowledge and care. They set you up with a great exercise strength training to get you back…read morein shape before your injury. Wonderful & friendly staff and owner!!!

I came to Jared and the team at High Desert Physical Therapy to rehab after having ACL…read morereconstruction surgery. I've been active with athletics my whole life and it was important to me that I received the quality care and attention required to help me achieve a full recovery so that I could return to the activities I value. I've found Jared to be very knowledgeable about various rehabilitation techniques and effective in utilizing them. Through this he is able to develop a customized rehabilitation plan for his patients in order to achieve maximum results. In my particular case, this process has helped me exceed my recovery timeline and achieve milestones for motion, flexibility, and strength more quickly than anticipated. Jared, Penny, Kellie, Avril, Debbie, and of course Gus (the therapy dog), are quick to put a smile on your face while taking an active interest in helping patients achieve their goals. They have a sincere desire to monitor, and increase, their patients' health from the first day you walk in the door and maintain that attitude each time you come back. In addition, the rehab space is large and open which is very welcoming. Because of this environment and the individual attention that patients receive, it never feels too crowded and there is plenty of equipment available to utilize while rehabbing. There are a lot of choices when it comes to physical therapy in Pocatello and Chubbuck. If you value a welcoming environment, knowledgeable staff, receiving individual attention, and getting the results you desire, then working with Jared and the crew at High Desert Physical Therapy is exactly where you need to find yourself. I know I'm glad I came.

The staff was very friendly and it was easy to change and/or schedule appointments around my hectic…read moreschedule. The therapists were very encouraging and patient with me. I also noticed how empathetic they were with new patients. They facility had a lot of equipment for various injuries, more than other that my wife had attended. I heartily recommend this place.

I hobbled into Custom Rehab feeling like I'd been zapped by Darth Vader's Force choke--my neck was…read morein full rebellion! Luckily, I was saved by the Jedi Master of physical therapy, Tristin-Wan Kenobi, he was my only hope. Tristin-Wan used manual therapy and eased my inner Chewbacca tension. He guided me through exercises that felt like Luke's training on Dagobah--tough but transformative, and his encouragement was out of this galaxy. Thanks to Tristin-Wan Kenobi, my neck moves like C-3PO's joints after an oil bath. --highly recommend! The entire staff was very welcoming and professional.

Been going there for some time due to my condition, great folks, very knowledgeable staff.read more

Physical Therapy. American Falls Id. Stay away from this business. They let my husband fall and he…read morewas hurt quit bad. Then, couldn't get them to cover medical expenses. They acted as though it wasn't anything important at corporate. Anyone know a good lawyer? J. N.

Avoid! Poor communication coupled with dishonest and maximal, unwavering billing…read more On a high-deductible insurance (known to them from the onset), charge details were never shared until after post-service via an invoice that only included an incomplete list of number codes which had to be requested. An up-front payment discount was offered but never honored, nor permitted by their conglomerate owners, Mountain Land PT. They submitted billing sliced up to charge maximum amounts in the minimum amount of time, often billing for more time than I was there. Up-front I asked what the costs would be, but they would only say that it depended on how it was handled by my insurance. If you care, ask what they *charge* for EVERYTHING - they charge separately for every possible element of their services, most all of which are optional (this was never disclosed to me until trying to mitigate their absorbent bill). Trying to work with their billing was more painful than my injury - stonewalled or passed around for every inquiry, with all their actions justified by them through their medical EULA required for service - their Consent to Medical Care. They suggested email inquires, but multiple inquires were emailed, but after weeks, no responses have been received beyond their calls to collect their fees. There are better PT options available.

I am a very active person. For example I am the only person I know who actually broke his neck…read moreplaying Pickleball. Last ski season both my son and I injured ourselves on the same day. My son tore his rotator cuff and I wrecked my knee. As a result I am constantly needing physical therapy. Up until I discovered Highland Physical Therapy I never went to the same Therapist twice. But Highland Physical Therapy is only five minutes away. They cure what is wrong with me. This year while checking out the Swiss Alps I lost my sense of balance and became a "falls hazard." And I am again at Highland Physical Therapy.

I have used this facility for two unrelated injuries--one a couple of years ago and again recently…read more I am an active 75 year old male. Both injuries (muscle and joint issues with my legs) responded quickly to therapy. I have the highest regard for the person who worked with me, Joni Vaughn-Powell, and will seek her out the next time I have a problem. The only hitch in my scheduled appointments happened when another client on site had a medical crisis that, I thought appropriately, took priority over me.