The 15 Great Pulteney was recommended by a friend, It is a brand new boutique townhouse that only opened in December of 2016. They clearly have some bugs to work out. The staff are all very nice, friendly, and helpful but the hotel is clearly understaffed. We ordered afternoon tea in the lobby and it took 45 minutes for the sandwiches, scones and pastries to arrive, by which time the tea was already cold.
The rooms are very small and cramped although the bathrooms and amenities were top class. Several bulbs in the light fixtures were burned out. We reserved a bedroom with two twin beds and when shown the room, there was a double bed in the room and a small room next-door with a sofa bed. When the sofa bed was set up, there was hardly room to get by it to close the shutters. The assistant manager, who is really a very nice person, brought up an additional lamp to replace the bedside lamp which was shorted. Plugged it in and it shorted immediately with a spark.
It labels itself as an "art" hotel and is the most incredibly over decorated hotel I have ever been in.
We very politely informed the management of the shortcomings. They comped the wine we ordered at dinner in their sister hotel, The Abbey and credited us 50 pounds so they are trying hard but I would wait until they sorted out the electrical issues before staying there. The phone ion the room never worked. read more