Called at 08:30 in the morning and the engineer arrived an hour later…read more Explained what was wrong and replaced a part which he had on his van. Excellent service and much cheaper than a new washing machine.

From the owner: dishwashers - retail & suppliers, cookers, stoves & ovens - retail & suppliers, domestic…read moreappliances, digital radios, cookers fridge repairs, fridge freezers, hi-fi & audio - repairs & parts, fridges & freezers, - retail & suppliers, hobs, kettles, microwave ovens - retail & supplierstelevision shops, tumble dryers, toasterstvs, dvd & video players - repairs & parts, vegetable processors, washing machines - repairs & parts, washing machines - retail & suppliers, white goods, console repairs

ZERO STARS. DO NOT USE.. Absolutely atrocious. Rude customer…read moreservice. Dealt with the owner directly and was appalled by the rudeness and the refusal to correct for their mistakes. They confirm bookings, take payment than change the booking to miss you on purpose. Then try to charge for another visit. They deliberately ignored correspondence and do not confirm booking changes. Their IT system and live chat does not work properly and makes communication almost impossible.

TL;DR: I implore you sincerely to please do not use this company…read more The long version: This is not one of those ranting customer reviews but a genuine plea to not encourage businesses like PHS Engineers Ltd and hopefully force them to change their ways or allow them to go out of business. The way that they operate is highly unprofessional and callous most notably from their director Adam Willis. We have had a gas heater in our warehouse stop working and naturally this is peak season for gas engineers. We sought out a number of quotes and many were either not available or unable to do this work in the time we required. PHS Engineers replied relatively quickly so we agreed. First they charged £55+vat just to attend the site to look at the job. No other company did this but we needed it done so agreed. Adam turned up and told us it would be an easy 1 day job. At this point there was no mention that we would have to get all the equipment for him to use such as access ladders/ scaffolding etc. We agreed a date for install and ordered in our heater to come in good time. This company asks for payment before they turn up - this is a MASSIVE RED FLAG as it means you are ultimately there with a gun to your head as they have your money and have no obligation at all to do the work or fulfil any promises from this point forward. On the day of install they turned up late because they had a job to do before this. No worry we thought as they said it was all easy. However, this does mean that if someone turns up not at the start of the day you are losing hours which you have ultimately paid for. The work started and they removed the heater. Then Adam said we needed some extra work because of the specifications of our heater. When we questioned this he would say things such as "Oh yeah maybe that's right" or "Hmm I would have to check that". It didn't feel like he knew this very well and had to call the manufacturer's technical department more than once to ask basic questions about the heater. In order to get our gas heater suspended from the ceiling of our warehouse required Unistrut bars as the original fixtures would not work. This is when we started to realise that we were perhaps not dealing with the best tradesperson. Adam was impressively unhelpful and made it seem like he would be doing us a massive favour to go to a unit less than 60 seconds drive from our office to get the materials required. We told him that surely as a supposed expert it would be better for him to get the parts but he was not interested at all. So I ran off to get the parts from TLC who also wondered why the engineer wasn't getting his own parts given that he should know what to get rather than rely on me. I got the parts and came back but by this time it was 4pm and Adam was clearly not bothered about completing the job. He said that due to access issues he was unable to complete the job now. Strangely the site visit he charged £55+vat for didn't flag this up but this is the MO of this company and Adam himself. His whole manner is that of a jack-the-lad character who would be more suitable flogging questionable bangers on a second hand car dealership than being in a director of company in charge of something as important as gas installations. Because of the access issues which were genuine but again should have been identified at the initial quote we had to rebook a second day. On a Friday afternoon Adam decided to tell us what he required and we had to scramble last minute to find a scaffolder to fit the appropriate structure for him to come on Monday to sort. The scaffolder who is an expert in this field and has done this before installed the scaffold to be safe and said they had done this many times before for other heater installations. (cont'd on new review because character limit)...

Had an emergency about 2 weeks ago. Called Platinum and the plumber came out…read more He was very pleasant and the fixed my problem. Have kept the business card just in case I might need them again.

From the owner: Thank you for visiting us. We supply tradesmen for all types of domestic and commercial clients. We…read moreare based in Walthamstow situated in Waltham Forest in East London. Our service areas are mainly East and North London, however, all tradesmen can sometimes cover jobs further afield including Central London. A selection of our trades are available around the clock for emergency work such as plumbers, heating engineers and gas engineers or electricians. All tradesmen can also be booked in advance for normal working hours scheduled work requests including all our trades above. Please note normal working hours are Monday - Friday 9 am to 5 pm. Outside these hours are reserved for out of hours requests only.