Amazing service. Dennis was absolutely outstanding during the whole process. Highly recommend!

I can't tell you how happy I was with these folks. From Troy (the first guy who came to scope out the job), to Norma (the office manager), to the number of guys who came out to help us, super kudos to all of them. We had a terrible sewer backup issue in our basement where all of the block's nabes' excrements and wipes, etc flooded our entire basement up to 2 inches high in some places. I called them first thing in the morning, and they had Troy come out within 30 minutes, and within 30 more minutes, a whole crew came in their hazmat suits, with a dumpster, ready to clean, demo, and sanitize the place. They also had the nerve of invoicing us a price that was significantly less than a nearby competitor and they gave us a further discount to boot. I can't thank them enough and can't recommend them enough. Tremendous. read more

I would not hire them again. I had a leak repaired that had caused some damage and potential mold. Aaron came out to do an estimate. I liked what he said and he had me sign a consent form on his iPad. *Do not do this. The forms are partially obscured on the iPad, so you are signing forms that are only partially visible. They billed my insurance directly but for a larger area than they remedied and never replaced the affected surface wall for which they billed. They are also masters of showing photos of someone "working" on the area but I had to laugh because when it showed the "completed work areas", they were on the other side from where the damage was. Finally, they wanted to return to pick up their equipment after a few days. I asked if I needed to be there. They said no, so my friend let them in. The woman in charge actually intimidated my friend into signing a form saying they picked up the equipment or they would not leave. The whole crew spoke only in Spanish which my friend didn't understand. The form my friend signed actually said a whole lot more than they implied when my friend called to tell me what was happening. My friend ended up signing a release stating they finished all of the work to my satisfaction which is a lot different than just picking up their equipment to tell their boss. Finally, I emailed Norma to ask when they would finish the job and they said I misunderstood what restoration means and I would be paying out of pocket for anything else and they were done. Overall, they did remediate the mold but the overblown footage of the area treated, the overly inflated bill to my insurance company, the repeated bait and switch/intimidation tactics with the forms, the way they left the walls and wood and finally how they told me to pay even more left me with a less than ideal impression of this company. I would not recommend. Call Roto-Rooter or someone else. Save yourself a lot of grief. read more

Did you know that steel pipes can rust and disintegrate? Ours did, from the kitchen sink drain, and it left a horrendous mess. Dennis and his crew were quick to respond and clean up the water damage. His workers were extremely professional. They treated our home with care. They removed all of the damaged cupboards, counters, and flooring. Dennis was patient with insurance proceedings. He calmly helped me to navigate the complicated jargon filled documents. The cupboards, counter, backsplash, rusted pipe, sink, and flooring were replaced. We are beyond pleased with the work. Thanks to Dennis and his crew at NJ Water & Mold we have a functioning sink and beautiful kitchen after many weeks. I would recommend this company to anyone needing effective and immediate response to a mess. Thank you Dennis! read more

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The entire crew was on top of the job. They bought in their equiptment after laying down floor covering to protect my floors and the surrounding area. They explained everything to me about the work that needed to be done and they were very professional yet friendly. I would certainly recommend NJ Water and Mold to anyone having water damage issues. read more

Unfortunately had to use their services on a property and THEY WERE SUPERB! From the initial phone call through the whole process, they are courteous professionals with excellent response time! This negative situation was completely resolved in a timely and efficient manner!! Trust them, they know what they are doing!! Besides helping me with their area of expertise, they also helped me connect with other professionals to get the property better than before the water damage. Great job! read more

I asked these guys to come out to do an assessment after some water came in via our window well. They told me $2k minimum. Didn't even check to see if see extent of issue and if we really needed remediation work. When the crew arrived I requested they do some readings with a moisture meter and maybe remove a small panel and see if the was wet. It was dry thankfully. We had another storm before we could fix the issue and had more water come in. I called back to see if they would provide another assessment and was told they either do work or don't and was hung up on! I have no way of knowing extent of issue and they apparently have no interest in finding out. They just want to rip everything out for a huge bill regardless of whether it is needed or not. LOOK ELSEWHERE!!! read more

NJ Water and Mold did an excellent job from the remediation through the restoration. Dennis was easy to work with and was already familiar with my HOA's insurer, which made the whole process very smooth. My house is in better shape now than it was before the leak, and I'm extremely pleased. read more

So I cannot say enough about these guys. I came home from work to 6 inches of water throughout my basement man cave due to a leaking water heater. I panicked and called my home insurance and they recommended these guys. I called Dennis the owner and he had a clean up crew to my house within 2 hours. Dennis guided me through this process and had my basement dried, the carpet replaced and all the damaged wood and walls replaced in a week. I feel like l know more than I ever want to know about flood and mold remediation, but Nj water and mold really took care of everything!!! Thanks Dennis read more

Definitely recommend this company. Dennis Ray and Jesse along with the rest of team of professionals responded to my initial call within an hour. Very courteous and professional cleaning team. All around 5 stars. read more

I live in a 2 family house & upstairs had a leak so my house got the damage. Dennis & his gang found & fixed the damage, which was knocking down walls & replacing vanities, sinks & lights. Calls were always returned & he worked with the insurance company. Caveat is, even after a year, having a leak myself Dennis came back & that was repaired! Definitely will use them again, thanks Dennis & to your gang, they're the nicest bunch of workers! read more

We weren't looking to get our basement redone but since an old sewage pipe decided to discharge into our finished basement it became imperative. After getting the pipe fixed we called our insurance agency and they hooked us up with NJ Water & Mold and Dennis was at our house a day or two later. Dennis was easy to work with and his crews were prompt, hiccups came on our end due to some unseen complications but Dennis rescheduled us with no problem. He worked directly with the insurance company to get the best work and supplies for our job. Whenever we had a question about something in our basement whether his company or the other we were working with was in charge of that part, Dennis was more than happy to provide an answer or point us in the right direction. The work itself is amazing and was done quickly but no short cuts were taken. read more

Dennis & the team were amazing. I would also give them 10 stars! I woke up to a flooded basement after my water heater malfunctioned. His team, which was recommended by a good friend, came over within a few hours. They took care of everything, including working with the insurance agent for a quick turnaround. The process was so much less painful than I would have imagined. The basement walls, rugs, floors were a mess. They took all the pictures, and set up all the machines to salvage what they could and build everything back up again after it all dried. My basement looks great after all the work was completed. They were efficient, quick and very professional through every step. I had to go back to work and the crew was truly trustworthy. I can't say enough good things to recommend this team! read more

Dennis and his crew did a beautiful clean up after my broken pipes and massive water damage. Also, Dennis worked with the Insurance Adjuster on our behalf. I would say Dennis is personally responsible for making the Insurance co accountanke. I Could not have done this, esp as an absentee owner, without N.J. Water & Mold, LLC Ty Dennis & Crew. read more

Wish I could give them 10 stars for excellent service and quality work! Dennis was available within hours to assess my flooded basement. He explained the work required to get the water out and take care of the mold - I learned more than I could have ever imagined about water and mold! His guys worked quickly and professionally - I even received compliments from others on the amazing job they did with cutting the dry-wall (to take care of the mold). Overall, I'm very pleased with the result and the great customer service! read more

Winter of this year, our pipes burst due to the dip in temperature and unfortunately it happened when we were en route back from our vacation. As a result, we had a severe water damage in the kitchen, dining room, half bath up to the basement. Upon arrival and having seen the extent of the damage, we immediately called New Jersey Water and Mold (NJWM) company that was recommended by Julius, the brother of my husband. NJWM was very quick to respond, they helped coordinate with our insurance, they quickly mobilized their crew to do the clean up, drying, remediation and demolition of all the damaged parts of the house. And, they recommended us to a very seasoned public adjuster to help us in this mishap. Dennis, the company owner, really cares for his clients and wanted only the best service! There is no wait time for NJ WM, they were on top of the situation and they really know that they are doing. We were impressed on the very quick response and the thorough work and seamless outcome of the whole remediation process. We give them perfect score for a great job well done and for the great patience and understanding of Dennis in waiting for payment from the insurance company. We are truly grateful for your great service and we highly recommend the New Jersey Water and Mold company for you can count on them! read more

My kitchen was badly damaged after a bathroom drain pipe in the above ceiling failed. The ceiling was saturated with sewer water and collapsed. I found NJ water and mold by way of their many positive online reviews. They responded very quickly, and did not cut corners. The kitchen was only five years old when the damage occurred, Dennis and his team completely sealed off and cleaned the area, thoroughly removed any damaged materials, and replaced whatever needed to be replaced. They worked with my home owners insurance and with a separate contractor as needed for the restoration, which was completed perfectly. I only needed to pay for the plumbing repair and my insurance deductible. They were very professional and considerate. They handled everything and I highly recommend calling them ASAP if you have need. read more

Long overdue review. I don't usually write them, but Dennis and the team were honest with what really needed to get done, and more than got the job done when they said it would. Other people came to give a quote, and exaggerated everything to turn it into a bigger job than need be, but Dennis came in, put us at ease, and took care of it without destroying the house. Thank you! Hopefully I will never have to use their service again, but if I do, I know where to go. read more

NJ Water and Mold is a Great company to deal with! I had a mold problem in my finished basement. Dennis was very knowledgeable and helpful in determining the extent of the mold and very informative of what had to be done. I scheduled an appointment to have him do the work. His team showed up on time and did a fantastic job ridding me of this problem. They were neat and cleaned up everything they took down and removed all the garbage. They even explained all the work they did after they finished. I would Highly recommended NJ Water and Mold for any mold removal you may need! read more

Excellent company. We had a basement ground water flood on Tuesday and they were at our house on Wednesday to remove and clean up the water damage, so we could safely be in our home. Dennis, the owner, worked with us and our insurance company to understand how to move forward with restoration. His crew is respectful and professional. They've been in our basement for several days and never leave a mess. Dennis is always available if we have any questions or concerns and is helpful and supportive. Dealing with flood damage can be stressful, but Dennis and his crew did their best to help us put our basement back together! I highly recommend using NJ Water and Mold. read more

Let me just start with saying Dennis is amazing. I had contacted him before the closing of our house because we did a mold inspection and we found lots of mold spores in the basement and not sure if there was a leak. We had received credit at closing for this and once we closed I got in touch again with Denis and he not only remembered our conversation but scheduled me in fairly quickly to come in and clean up/disinfect our basement. They were very busy that week also with an emergency job but he is an amazing communicator and just an overall great guy to work with. His team did a great job of coming in and getting the work done and effectively and they are priced very reasonably. read more

NJ Water and Mold provided services that made a nightmare situation disappear. The unit suffered major water damage that required dry out services and a complete restoration. The team at NJ Water and Mold provided immediate service and took steps to avoid further problems. After contacting my insurance company, NJ Water and Mold worked with us to provide estimates and a superb project plan to perform the restoration project. The team worked around our schedule to minimize any inconvenience and they performed AMAZING work. read more

Dennis and Ada and their entire team at NJ Water and Mold are A+++ Professionals. We suffered a catastrophic water heater failure that resulted in significant damage to our home. Stressed, I called Dennis. He calmly walked me through the remediation and repair process and advised me that he could send his team to our home to begin work within the hour. Dennis is a man of his word! His team came to our house promptly and they worked diligently to mitigate the damages. Dennis and his team were exceptional. Dennis advised me what his team would do to remediate and repair our home, and Dennis' team did exactly what he said they would do--and they did it in a timely, courteous and highly professional manner. Additionally, Dennis worked directly with our insurance company. He promptly documented all the work performed, and prepared a comprehensive estimate of the needed repairs. We are so very grateful to Dennis and Ada and to their team! Overall, they were extremely courteous, highly professional, and they did a masterful job! If you ever suffer a water damage event, call Dennis and Ada at NJ Water and Mold. They are truly exceptional! read more

Dennis went above and beyond to ease my mind after we found mold in the basement. Luckily, we did not have a water issue and only needed a basement dehumidifier and to clean up the existing mold, which we could do on our own. In the end we did not need his services, but Dennis was upfront, honest and ever so helpful! read more