1. NJ Enterprises

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Indianapolis, IN

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NJ Enterprises

3.0 (2 reviews)
Closed • 9:00 am - 6:00 pm

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5 years ago

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2 years ago

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Indy Auto Man - Right rear tire damage, heavy corrosion, and suspension element damage.

Indy Auto Man

(118 reviews)

University Heights

I traded in my old Ford Fusion for a Lexus at Indy Automan and had nothing but a positive…read moreexperience. They let me test drive and inspect the car, and offered decent money for my Ford. The Lexus was in a great condition (see the photos) - and it's been trouble-free ownership. At the end of the day, a lot of it depends on how the previous owners treated the car. All in all, their staff was friendly and professional, and the whole process went smoothly. If I need another car for my family, I'll shop here again.

TLDR: do not give these people your money. Go literally anywhere else…read more I'm an out-of-state buyer. I contacted this dealership about a cargo van and dealt with Bernardo, who sent me videos of the van. In his own video and words, one tire "needed to be replaced soon" and another "needed to be replaced immediately." That second tire was completely bald. They knew it, filmed it, and listed the van anyway. My husband and I drove 3.5 hours one way, ready to buy that day. The moment I walked in, Bernardo tried to push paperwork on me before I'd even laid eyes on the van, let alone driven it. I had to ask for a test drive. My husband's inspection found an oil leak, the bald tire still mounted, and all four tire pressure sensors dead. When we brought up the sensors, Bernardo shrugged it off and said the dealership "just doesn't replace things like tire sensors." We told them flat out: fix the oil leak and put a new tire on the front, or no deal. They agreed. We signed on a Saturday. They promised to deliver once it was handled. Monday's big update: Bernardo sent me a message saying they are going to send a DocuSign to collect my deposit. The deposit I had already paid on Saturday.... Tuesday: total silence. Wednesday I had to chase them down, and Bernardo told me "the oil leak has been taken care of." When I asked for the repair paperwork, he said he was off that day and would get back to me tomorrow. That didn't sit right with me, so I called the office myself. The sales rep admitted they "degreased the oil leak and found no leak after that." Let me be clear: washing an oil leak is not fixing an oil leak. That's a cover-up, not a repair. I asked for service. Transferred to nobody. Called back. Transferred to nobody. Asked for a manager. Nobody. I called ten times before a human being finally answered, and I still never got an honest answer about what was done to my van. Just that they were waiting on a tire before they'd ship it. Once I finally received the report from service, in their own words they acknowledged the leak but since it wasn't "even close to leaving a spot on the ground", they didn't think there was anything to fix. Thursday, Bernardo never called, I had to I call him. Then two hours of silence, so I called again. Now the story was they were waiting on the bank to finalize funding, five days after I signed. Basic paperwork they should have handled Monday. They finally shipped my van Friday at 6:30pm. Nearly a week after I signed. It showed up with a flat tire and two brand new dash warning lights that were not on during my test drive. And shocker... still completely covered in oil underneath. In the week since, I've spent $900 on a new tire (the one that "needed to be replaced soon" failed inspection), four new tire pressure sensors, and an alignment. The shop's paperwork showed the alignment was trashed when it rolled in. Nine hundred dollars out of my pocket for safety items on a vehicle I'd owned for days. Every one of those should have been handled before this van was ever sold to anyone. Also, they took my 2018 Traverse with 220k miles and listed it at $10k (gave me $3200 for it). It needs a new transmission among other things. I'm betting they didn't put one in. They're going to sell that ticking time bomb to the next person who walks through the door. This place doesn't sell safe, reliable vehicles. They sell problems, dodge your calls, and hope you don't notice until the paperwork is signed. Avoid them completely.

Auto Nerd - This is Joni, the owner

Auto Nerd

(51 reviews)

The cars for sale may "look" OK but if you're going to buy here you need an independent inspection,…read morewhich will cost you $150 or so. I didn't do that so I didn't know the tires were rotten, the brake pads and rotors needed replaced, and the car (Mazda) got bad miles per gallon because it needed a new O2 sensor. And it had 3 blown speakers. Normal people don't take the time to go through the 150 things needed. Before I went there to look at the car I called and asked if I could put an ODB2 (diagnostic) reader on it - no big deal, any dealer would allow this. But after I bought the car I discovered it was missing a fuse and because of that I could not have known the O2 sensor was bad.

I bought a Jeep from here two months ago and was sold "extra coverage insurance" should anything be…read morewrong with the Jeep. It had 148,000 miles when I bought it and upon taking it to the repair shop... a blow head gasket(& many other small issues). When I filed this with the insurance company they said they only cover GASKETS up to 150,000 my car now has 150,234... WHO SALES CARS AND INSURANCE LIKE THIS. When I went to cancel my "extra special coverage" I get this response from the women who runs that department. LOOKS FOWARD TO LOSING A CUSTOMER. She also told me it takes 60 days to cancel so I could be charged 84$ TWO more times. I had to call me bank and report them as fraudulent on my account to have them blocked. If you are debating buying a car here, or even a bottle of water DM me I'll send you all the proof not to. The mechanic said it shouldn't have even been legal to be on the lot. P.S keep deleting my reviews as someone who runs a business you can only delete so many a month and I'm not going anywhere.

NJ Enterprises - usedcardealers - Updated October 2026

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