We had my son's 9th birthday at this place after finding it through a google search. I called the place prior to booking to see what they do for parties/offer for the kids. I was told there will be staff entertaining the kids through races and rock wall climbing. When we showed up to the place we were disappointed in the size but still had hope that the staff's involvement would make it fun for the kids. I was also disappointed that it was open gym--luckily there were only a handful of kids there for that. After all my guests arrived, I had to ask the guy that works there to do a race. The race lasted about 6-8 minutes max. And that was it, no other involvement (as far as kids races) was offered by the staff. It was basically a party where our guests just had open gym along with other customers at this place. Not as described at all and you would think that when we are paying $30/kid and the entry to the place is only $12/kid, they would offer the rock climbing wall they have in the middle of the gym for free for the party, but no, they wanted $1/minute per kid to climb the wall. Of course all the kids wanted to play on that wall and some started crying because their parents didn't want to pay for it when they came in for bday party thinking all is included (just like we did). It was embarrassing to us and our guests to have to deal with that.
Our party was the last party on Sunday. When we got home and opened our gifts, we realized two cards that I was given in person and placed on the gift table, were missing. I figured the place would call me Monday when they find the cards. They didn't call and by the time I got a chance to call they were closed. So I called them on Tuesday (2 days after our party). I asked if they found any envelopes/cards when we left and manager said she'll ask the lady that was serving us that day and sure enough she came back and said yes that lady had found one of the envelopes. I was once again disappointed that they didn't even call us and decided to just keep it there (mind u I was missing two but getting one back is better than nothing). I asked the manager to please mail the card to us since we live 30 min away. She agreed. Then Friday came and I hadn't received the card. I called again and was told the card was not mailed, when I questioned why it wasn't not mailed and let them know that it is disappointing that I would even have to call to get our gifts from there when they knew it was ours and didn't even call, the manager said that they are not responsible for gifts left behind. At that point, I reminded her that THEIR staff were the ones that loaded our gifts onto the cart and the cart was fully emptied when we returned it, she apologized and said she'll send the card the next day.
Bottom line, I do not recommend this place at all. Highly disappointed in what they offer to the kids for the price of the party and the aftermath of keeping our gifts and waiting until we call before admitting it.
If you want to have a party there, just go to their open Gym, pay $12/kid instead of the $30 cause there is only a maximum of 10 minutes (avg of 19-30 seconds per kid to do the race) of staff involvement for the party, otherwise it's open play. Only difference is u get to use a party room for kids to eat but u can do that in their cafe for free. Also, keep your eyes on ur gifts and put them away in your car when everyone arrives. Don't wait for the staff to load ur gifts onto a cart. read more