I went to get a quote. The 2 men just stood there like I wasnt.I asked for a they one said 100.00 for a paper quote.Or ....100.00 for for blacks? Poor attitudes and poor service read more

Don't waste your time and money here! My car was broken into and attempted to be stolen the week before Christmas. It took Niebling a month (and a week past their original completion date) to replace my back passenger window, wiper blade control stick, and some basic steering column parts. The first excuse was their holiday hours, then it became waiting on parts and receiving faulty ones. Stacy told me in the front office that she would stay in contact during the process-I never heard from her unless I reached out. When I finally spoke to her, she never knew what was going on with my car and gave vague answers. Additionally, she was very unprofessional during one phone call, answering with a rude "hello," which made me think I had called the wrong number. She also claimed she called and left a voicemail, but I have no missed call or voicemail from her. Our phones weren't the issue because the week before, her coworker Anthony returned my call and left a voicemail that I could see, and I had no issues receiving it. In his voicemail, he said he thought his coworker had already updated me and apologized for the miscommunication. I spoke to three different people throughout this process, asking each what was wrong with my car and which parts needed to be ordered. None of them gave a clear answer, so I finally contacted my insurance, who was happy to tell me exactly what parts needed ordering and provided a copy of the estimate, which I never received from Niebling until I picked up and paid for my vehicle. Now that I have my car back, the air doesn't push through the vents properly, which was NOT an issue before. I should take my car back to Niebling for this fix, but I don't trust them, and I can't afford another rental car for another month while they fix their mistake. Niebling has only added stress during an already stressful time. I will not return, nor will I recommend anyone use their services. It's a shame because they have great reviews, are local, and have been in STL for a very long time. The only positive comment I have is that they detailed my car inside and out. read more

Absolutely excellent service. Neibling went above and beyond to get my jeep taken care of quickly.

attentive and reliable great company and customer service Had a quick response from David and his team! read more

These guys were great. I was in a minor accident and needed my passenger taillight replaced and a dent fixed. They kept me informed about how long it would take (they did this by phone, although I'd requested email) and then got it back sooner than that. It looked great, and they not only washed the outside of the car, but did an interior vacuum and ArmorAll. I'll be back. read more

My insurance agent suggested Neibling after I had my catalytic converter stolen. Though I've have used Niebling in the past, I would never have thought of them for this, thinking they only do body work now. However, they found the parts I needed (not easy these days of the supply-chain backups) and did the job, keeping me informed along the way. Each service person I spoke with was patient, knowledgeble & efficient. They also kept my insurance rep in the loop. The place is clean & organized which reflects the work they do. Thank you all @ Niebling!. You made a stressful time much easier. read more

Brought my car here after being in a T-Bone accident (got hit on my driver side). My car looks brand as new and exactly the same as when I bought it. They did an amazing job with the new doors and trimming. Everything is well done spotless. They made to sure to communicate the entire process with me well through email. They showed me everything they had bought, used, and the price of those through email. Contacting them, they always respond immediately :) read more

I had great service and the replaced bumper looks just like the original before someone backed into me. Color match was perfect. Everyone from the owner to sales to the mechanics treated me and my vehicle with care. The shop and office were extremely organized so that made me feel extra good about leaving my car there for work. read more

Niebling was a perfect choice for my car repair! I'm thankful for AAA to have a partnership with them. The staff is great and services are awesome. My bumper is perfect and they even cleaned my whole car! Inside and out! Coincidently, one of the staff knows my dad, so he deeped clean my rugs?? I cannot express enough gratitude. Thank you, Niebling!!! As a bonus, Enterprise hooked me up with an advanced car (too much for me to handle) and I didn't realize that they pick you up and drop off during repair time. I'm so grateful for everything! read more

After damage to the driver's side of my truck, Safeco allowed me to select the repair shop of my choice. I chose Niebling Auto Body because the shop had worked on my truck in the past and I trusted them. That was a mistake on my part. I will not make that mistake again. The repairs took 3 weeks to complete. My rental car coverage was ended too early because Niebling gave Safeco a date of completion, but my truck was not ready yet. My truck was finally returned to me with a nearly drained battery, a driver's door that did not latch, a digital dashboard clock that no longer worked, and a driver's side outer mirror that no longer moves. Safeco gave Niebling additional money to replace the outer mirror, but it seems that the Niebling mechanics leave at 3:30pm and I work until 3:45pm. This means the mirror will not be replaced after all. read more

While you never want to use an auto body, when you have to, you want it to be right. Niebling Auto Body is more than all right. It's freaking fantastic. Our car got nailed on Christmas Eve and after a very long wait to get the StLPD police report (two and a half weeks--is this normal?) we finally got the go-ahead from State Farm to get the car fixed. Although it took longer than expected...don't expect super-fast service from anyone in the dead of winter with the huge amount of accidents that occur after a snowstorm...Niebling gave us our car which looks great, and I'm really happy with their service and professionalism. read more

Called Neibling today to get an estimate on some paint and body work on my 2011 VW GTI. They young lady who answered the phone kept telling me that the insurance company must come out and do an independent estimate and refused to offer me appointment. When I pressed her she conceded but told me they would charge me for an estimate! Totally shady. What if I were paying out of pocket? Sounds to me like they are working with the insurance companies to save them money (the insurance companies). Called Hughes Autobody on Machester road in Ballwin and the scheduled an appointment for and gave me an estimate NO CHARGE! Avoid this place!!!! read more

Not really an auto paint shop. Young lady at the desk stated "we only paint what we repair." Don't waste your time here if you just want a paint job. read more

Brought my car back again because I had an issue with my gas tank. I was amazing at how quickly they fixed it. The people who work there are really nice too. The guy who worked on my car, Daniel, took the time to really explain what was going on with my car and kept me in the loop. read more

I work as a claim handler for Allstate. Our mutual customer had great things to say about Niebling, specifically that Allstate did a great job providing her with customer service, but Niebling did an even better job of repairing the vehicle. I would like to thank you for keeping our customers happy and making the process fast and easy. read more

As a female, I have felt that car shops have taken advantage of me in the past. I did not feel that way at all when I went to Niebling. I called to schedule and estimate and was able to get in almost right away. There entire staff was professional and very helpful. I decided to go with them to repair almost the entire left side of my car. Any questions I had were answered immediately and I never felt in the dark while my car was with them. They did a fantastic job and stayed within their promised date, which is important when you are dealing with rental companies. The car looked amazing! Hopefully I won't require their services in the future, but if I ever need auto body work, I will certainly come back to Niebling. read more

My cars have come out of Niebling better than expected. For example, there was hidden rust underneath that I didn't know about. Niebling made sure that the body will last. This is a family owned business that has a great history of excellent service. They do it right. read more

I brought my car to Niebling after another body shop did a terrible job. They corrected everything the other shop did poorly. And completed it when they said they would. Hopefully I don't have to use them again but I would recommend them to my friends and family. read more

Excellent job!!!! Car was done sooner than originally projected. And they detailed the car. It looks better than when I bought the car brand new. Highly recommend to everyone. read more

A tradition of excellence, unsurpassed by any. Highest quality of craftsmanship, work and customer service in the St. Louis market. No one touches my vehicles but the folks at Niebling Auto Body. Proud to be a long time customer and consider the staff like family and definitely friends. Highly recommend. read more

My car was side-swiped and needed body and paint repairs. In the early 90's, Niebling worked on another vehicle I owned that was badly damaged in an accident and I was very happy with their work, so I was glad to see that they were a preferred service provider through my car insurance company. Everything was more than great; they told me it would probably take 7-10 days and it only took them 5. I have a specialized paint that involves a mixture of several colors and a clear coat, so I was worried that it would be hard to match it, but there was no need to worry, they did a beautiful job! Additionally, they went above and beyond by repairing a few other dings from hail damage that they didn't have to do, and detailed the inside and outside of the car before returning it to me. All of this at what I thought was a very competitive price. I would (and do) recommend Niebling to anyone I know that needs body/paint work on their vehicle. They are a quality, professional business! read more