This review is for their "Dome Experience", but applies to any tour they offer with food…read more
Made reservations for Saturday through TripAdvisor, and received confirmation 7 days prior to our trip. I was planning on surprising my wife with a nice romantic dinner. She had an accident a few years ago and has lasting daily symptoms from her brain injury and loud restaurants are very difficult for her. Noise cancelling headphones help her, but it just extends the period of time before she is exhausted by a little bit. When I found these dome experiences, it was perfect, we could go out to eat without the background noise in an amazing setting!
Arrived on Saturday and they could not find our reservations, I had downloaded the tickets from TripAdvisor. Initially, he tried to tell me it was for the boat restaurant, but the tickets clearly said dome experience. He called the owner and after a bit, the owner told him we cancelled. We did not cancel, nor does TripAdvisor allow any cancellations of this particular experience. I was extremely disappointed, but what we saw while we were there waiting softened the blow a bit. Upon getting back to our hotel later, I logged into my credit card account, and did indeed see a refund for the tour 4 days after we booked, but we never received any email notification on that, and had no idea. Assuming they aren't synced up properly, and possibly overbooked between their website and the 3rd party site.
Now back to what we saw while there...
When we arrived, we were slightly early, so we boarded the boat, and went downstairs to use the restroom, which is the main dining area. There was a large rack that held plates of food (over a dozen) in the main hallway, all uncovered, and less than 5' from the Men's room door. While in the restroom, there was a small home type soap dispenser that was completely empty, and upon my wife completing her visit to the ladies room, she mentioned the same thing for the women's room. Got a very bad vibe of the cleanliness of the entire operation, and in reading reviews for the boat experience (which is the same food as the dome), many review complained about poor tasting food, hair in food, etc. Certainly, if they had plates of food yet to be served out in the full open near the men's room, I can only imagine what we're not seeing behind the scenes.
Ended up walking back to Old Town and going to the Keg steakhouse. My wife didn't last long there, and it was not the experience we wanted, but the food was excellent. I'm hoping that the place gets a visit from health inspectors, as the issue that we saw alone had to be a code violation and nobody bothering with soap in the bathrooms, which were the only bathrooms there, so the employees use them too. If you do end up going, I imagine the domes are incredible, just maybe bring your own food! (Kidding of course, they would not allow)