Phenomenal service!! I had a root canal that needed to be redone. They found the previous doctor…read morehad missed one of the roots of my molar which was now causing me significant pain. They had an appointment available within 2 weeks. They staff was friendly and the place was clean. Note: they have multiple locations. The location I was seen at the first time was not the location for the 2nd appointment. I showed up in Hagerstown for the 2nd appointment when I should have been in Frederick. So I was late when I arrived in Frederick but they still fit me in and acted like it was no big deal that I messed up they schedule. Generally, after the root canal is finalized they send the patient back to their dentist to repair the crown. But due to a recent move from another state I no longer have a dentist. So they repaired the crown at no additional cost. I highly recommend this place.

The lack of transparency in this office is concerning. I reached out for information as their…read morewebsite offers little guidance. There's no information about accepted insurance, new patient procedures or financial options. What was particularly troubling is their policy requiring a copy of your drivers license or military ID. It seems a simple visual inspection isn't enough. After asking several questions about this policy and trying to understand why a visual check wouldn't suffice, I was unexpectedly disconnected.

I had a follow up procedure and applaud Dr Curtis and his surgical staff for an excellent…read moreexperience. However, upon arrival I presented my dental insurance "explanation of benefits" and previous receipts as there appeared to be a discrepancy, and dental offices always seem to estimate the customer payment portion when services are rendered. When I presented my question to the front desk attendant she immediately said the person that handles "that" is not here. But, she went on to increase the tone of her voice while attempting to explain the way billing works. I asked her not to raise her voice at me as I simply asked a question. (I was sure to be respectful in my tone and volume as I, too, work in the medical field and understand customers receive varying receipts and EOB's. Also, other customers were in the waiting area and could hear everything.) I simply had a question about my portion of the payment. Another employee standing to the right of the desk attendant heard this exchange and rolled her eyes. So, my only concern is for front area staff to routinely receive customer service training classes and be continually reminded by an office manager how to respond professionally to customers that pay hundreds, or even thousands, of dollars that eventually pay their salary. IMO poor customer service is what harms all businesses and especially the small business owner.

My dentist sent me there saying he was a friend and had a 3d x-ray. The doctor was very…read moreprofessional but I could hear giggling and carrying on in the front on the office. The doct did take several x-rays before doing a very expensive root canal. I have other root canals in the past but I had a lot of pain after this root canal. After going to my own dentist several times in the next 5 months and having to go to my family doctor and also pulmonologist because I kept getting sinus infection, ear infection, bronchitis, and a constant headache all on one side of my head I finally went to a different dentist only to find out the root on that tooth had crack the whole way down the side. My tooth had to be pulled. So much for that 3d x-ray machine.

Sadly, I needed advanced dental work. I was referred to Dr. Ro's practice. The earliest…read moreavailable appointment was about 2 weeks out into the future. I asked the lady I made the appointment with to let me know if anything earlier became available. She did and I was helped about 3 days later. This was a HUGE help to me because of the dental fiscal years. He didnt take my insurance, but submitted the claim for me to help simplify the process for me - which I sincerely appreciate. I'm having a 2 part procedure done. The first part seemed efficient and i'm impressed and happy with him and his team.

From the owner: Larger Teams = Faster Cleans. Call Today for a Free Home Cleaning Estimate.read more

I went for dentures and have implants on bottom. when I got the set made went back 2 times because…read morebottom wouldn't fit only to tell me the implants were put in 15 years ago. they use button type. I should have been told they can't help me instead they got my money and I got a plate that doesn't fit. NowI need to find a dentist to make me another plate to match the top.

AllI have had some good dentist in my life, but Dr Safran is exemplary. I have never felt more…read morecared about and heard from any doctor like I have Dr Safran .

Finally Pain Free, therefore an Outstanding experience... Thank you Dr. 'O'…read more This was my third root canal. The first was a horrible experience; the 2nd I believe the doctor (now retired) diagnosed the wrong tooth since the pain never subsided. As you could imagine, on this visit I was a little reluctant and very skeptical, if not bordering on sarcastic, when Dr. Ibukun O. Olagbemi (AKA Dr. "O") enter the room. I was prepared for war, however Dr. O's bedside manner and soothing tone quickly changed my mood. As I explained my past experiences she spent additional time diagnosing where the pain was originating from. Much to her chagrin it turned out the source of the pain was deep in a tooth that was two teetch removed from where I reported the pain. Over the past two years no one was able to locate the source of this pain. The X-rays did not show anything, and the exterior of the tooth had no defects. Dr. O is very skilled, I was shocked when she indicated she was already done. I enjoyed the dialogue between her and her awesome assistant during the surgery. I had very little pain the days following the surgery. Therefore I needed very little medication for pain relief. If you are fortunate enough she may even serenade you with her beautiful voice as she did me.

Different dental practicioner, same statement : I hate going to the Dentist. Needed a root canal…read morein broken lower front tooth. My dentist referred me to Endodontics Assoc. I made an appointment with Dr. Henry Rankow. Went today at 9am. Scared to death. Survived the needle stick relatively well. Dr. Rankow took his time injecting the novacaine. He is a super friendly, kind individual. It was a relatively painless procedure. I was done in around 45 mins. It is 9:31 pm now and I've had no pain. I have to go back for a second root canal in another tooth in November and having been there once now, I am much more relaxed about returning. The staff are friendly and his chair side assistant was very kind and knew exactly what the dr was doing at all times and was ready with the equipment and supplies needed in a flash. The cost for the root canal was $650.00. I got a 5% discount for paying by check or cash. Please ask your dentist to refer you to this practice if you need endodontic work.

There are exactly ZERO instances where you want to visit a root canal specialist but, if you find…read moreyourself in such a scenario, ARCS is where you should land. After being in pain all weekend, I made an emergency dentist appointment that resulted in a referral to ARCS. The office offered to call for me and I was told I could come right then. For context, my dentist appointment was at 3:20pm and roughly by 3:40pm I was headed to ARCS. The office is clean and the front desk staff were helpful and professional. I overheard one team member speaking to another patient in Spanish so it's nice to know the environment is accessible and inclusive in this regard as well. I was called back after a short wait and X-rays were taken. Dr. Fakhari then arrived to perform some tests (these suck but are necessary to confirm a root canal is the right treatment) but before the test began he spent time speaking with me and had, quite possibly, the most pleasant, patient, and caring demeanor of any endodontist I've ever met (yes, unfortunately I have seen down this road more than once). When I was weeping during the numbing process, the aide whose name I believe was Alyssa, kindly comforted me, provided tissues, etc. Dr. Fakhari also took things very slow and checked in often. They were both very reassuring. I don't think it's possible to enjoy anything about a root canal so the fact that every other aspect of the experience is positive (including noise canceling headphones, a blanket, and Spotify) means so much. I'd very much love to never need to visit ARCS again but I'm nonetheless very grateful for their immediate availability, kindness, and professionalism across the board.

Months after my first review, ARCS continues to wow us with their skill, professionalism,…read morecompassion, and customer service. I really feel that we've found a family specialist to handle the worse case scenarios in tooth care!

I've just had my second root canal done by Dr. Kusienski. She is a skilled Endodontist and very…read morecaring. The entire procedure is done with your comfort in mind. She personally follows up with a phone call(s) to see if you are doing ok and will help with any pain or swelling.

From the owner: We are an endodontic practice in Lancaster County, who is committed to delivering the highest…read morequality endodontic treatment and caring for you. We are the only board certified endodontist in Lancaster.