I solicited an estimate for mold inspection and remediation at 7:30am and roughly fifteen minutes…read morelater Mark reached out to let me know he'd be calling. Then he and Willie were at my house before noon. They displayed excellent communication and integrity, taking the time to educate me about my options and what the state of the basement was. They confirmed with their moisture sensor what we already suspected - that the carpet had dried out already, but was continuing to harbor mold, so we needed to finish ripping it out, which we had started ourselves. They recommended a cleaning product, and since we were already doing the work ourselves, waived the inspection fee and went on to their next customer. I wouldn't hesitate to call them back if we have any remediation needs in the future.

We had some mold growing around a basement window and hired PuroClean of Lake Forest to take care…read moreof it. They did a great job! Everyone was friendly and knowledgeable. They responded very quickly to every communication we had with them. We're very happy with the experience and would highly recommend them.

I called to ask about some concerning looking areas in my house. Darrell asked me to send pictures…read moreto look at while he was on the phone with me. He was able to suggest to me what he thought I should do, and he said he didn't think I needed mold remediation, and he diagnosed what was going on. It's clear he is very honest because he didn't have to spend that time on the phone with me when he was not going to obtain business. If I ever have concerns about mold in the future, he will be my first call.

Used RRR twice of the course of a few weeks for separate incidents. The first time a toilet…read moreoverflowed from my upstairs into our vent and then dripped to the below ceiling. The cleanup crew was out within 24 hours and had the issue mitigated. Vance was awesome and very friendly. The crew to fix the damage was out the start of the next week and repaired the same day (I forgot the gentleman's name but also very friendly).. A few weeks later a neighbors fridge water line failed causing water to leak into my kitchen. I called the same team who fixed my bathroom, this time they were out within 3 hours to assess damage. The next day a crew was out to mitigate, with repair morning after. When you have to do this work it's very stressful, especially when you lose part of your kitchen for a time. But the RRR crew was great to work with, patient with my questions, and accommodating to requests (including wearing masks as I had a 2-week old newborn at home). I've used another service (CWF) and did not have the same experience at all.

Armin was a life saver!! My crawl space got some water in…read moreit from a toliet leak. I have radon remediation plastic in crawl space so the water just sat there. I had contacted at least 6+ contractors and was not having any luck finding one that would do the job or seemed legit enough. Armin came to the rescue - he got back to me within a few hours after I reached out. He gave me a very reasonable quote, came out just a few days later and completed the work I asked for. I will definitely use their services again next time I have a problem!

We worked with Armin on January 30, 2025, and had an excellent experience. He was timely, provided…read moregreat service at a fair price, and was very responsive to all our questions and requests. The mold was treated immediately, and we've had no issues since. Highly recommend working with him!

Great job cleaning my dryer vent. Easy to schedule the service. They did a professional job…read more Excellent customer service. I highly recommend DCS.

I got a call the day before the appointment confirming time. I got a call a few hours before they…read morewere to come asking if it was ok to come an hour earlier then planned. I then got a call saying they would be just a few minutes late...GREAT customer service and communication. They came with 2 men to clean my very dirty and stained carpet. Miguel and (I forgot) were great, super respectful of my belongs and then the owner shows up to make sure everything was going right. again, great customer service. When the carpet dried the next day, my stains were gone!!! This company did a great job, not cheap but a fair price and a great experience.

Jonathan and his whole team were fantastic. We had a roof leak that caused extensive mold damage…read morethat required a full remediation of our attic and 2nd floor. Throughout the process, other house problems arose due to the work of the previous owner. JSMM fixed everything in a cost-effective and timely manner as a partner in the whole process. They cared that our house was put back better than it was before and not only did it show, but they completely succeeded. I would recommend JSMM to anyone.

JSMM helped me build my dream home! Of all the bids I received, they came in at the lowest and were…read moreflexible to work with my bank. Unlike many other contractors who told me "No, we don't work with a bank," JSMM was very easy to work with. Once permits were approved, they started demo right away! Like most renovation projects, unexpected surprises came up and JSMM solved the problem while working within my budget. I could not be happier with the final result. It has everything a modern home needs these days. I will definitely work with JSMM on any future projects I have.

We had a great experience with this company. Adam was at our house the same day the water damage…read moreoccurred, got to work almost immediately, was very responsive and communicated well throughout the process. He made sure our house was still functional (e.g. kept our washer and dryer running) during the remediation process and helped us smoothly navigate the process from start to finish. I would recommend!

I hired this company for mold remediation and was very disappointed. The crew on-site was polite…read moreand super nice, but the process did more damage than the work itself. I was never told my built-ins would be completely removed, I only discovered it after the fact. Had I known, I could have arranged for proper removal, but instead they were torn out in a way that left them unsalvageable, costing me thousands to replace. Afterward, the company pointed to the notes fine print rather than acknowledging the lack of communication. If you use them, insist on a clearly explained scope of work. If you rely on professionals to help you navigate confusing home repairs, like myself, these aren't your guys. Update to response: First, I want to be clear that I don't believe Adam or the company ever acted with any intent to mislead me or cause harm. I think this situation came down to a lack of communication that unfortunately left me in a difficult position. About 90% of what Adam said in his response is true, but none of it directly addresses my actual concern. The real issue is whether the company made sure I fully understood the scope of work. Perhaps Adam thought... what idiot would not see it was obvious that the entire built-ins would need to be removed? Hi... it's me, I'm the idiot and truly I had no idea. I thought only a portion of my ceiling would be affected. Given the huge difference between what I understood and what actually happened, I believe the company should have explained this much more clearly. Like many homeowners, I rely on professionals to explain the scope of work in plain terms. I think that's a reasonable expectation. Adam is correct with my quote below but he left out the part where I explained that my issue was solely that I didn't know the built-ins were being removed. This was never clearly communicated to me, nor was I given the opportunity to remove them properly myself. Because of that, I feel my ability to make informed decisions was taken away. I only reached out to Adam directly later, after another contractor told me the closet could have been saved and that the removal was "unnecessarily destructive." Whether that's true or not, I'll never know. because I wasn't given the chance to find out. To clarify, the note about the built-ins wasn't hidden in "fine print," but it was only mentioned once in the "Other Notes" section. It was never discussed verbally, by email, or over the phone, and it wasn't included in the detailed action items. I don't think a single mention buried in a notes section qualifies as meaningful disclosure, especially when no one pointed it out or explained its implications. Perhaps Adam does. Lastly, the other points raised, like the quality of the closet materials, water damage, or insurance support, are not relevant to my concern. My issue has always only been about the lack of clear communication regarding the scope of work. Thank you.

We had issues with moisture and mold in our apartment due to water getting into failing caulk and…read moregrout lines. We contact multiple vendors to come and looks at the issue, but none were as thorough and experienced as Mark and his team. From the beginning to end, the experience has been stellar. Mark arrived to look at the issue promptly. He was able to identify the issue accurately and was honest about the necessary scope of the remediation work. (Other vendors suggest a smaller fix which ,in hindsight, would not have solved our issue in the long run and would require additonal work later on) Throughout the entire process, he constantly communicated the progress of the work and kept us update on the schedule, something that we appreciate since its the first time we have to deal with mold and water issues. Last but not least, Mark and his team take great care in carrying out the work and handling our belongings in the work area. If you need any restoration work done, I definitely recommend Quality Assurance Restoration.

Fantastic work. Great value. Even better guys. Mark and his team did a phenomenal job…read more We discovered water puddling in our crawlspace right under where our furnace is. I contacted a few different people, but Mark was the first to be willing to make it out to us that same day. After checking out the damage, he put my mind at ease and gave us the rundown of his plan of running a few fans and dehumidifiers in our utility closest and in the crawlspace. I asked him a bunch of questions I had, and he answered each one with ease and helped me understand what was going on. In the end, Mark and his team set up the fans and dehumidifiers in the spaces and left them for a few days. We were considering getting new tiling and he recommended Jose from Neza Restoration & Repair. Jose and Fernando also did a really good job. What makes Mark stand out from the rest is his availability, clear communication, and just being a down to earth guy. I felt I could trust Mark, and may have overstepped when asking for advice outside of water damage, but was he willing in answering and helping me out. God forbid I have more water damage in my future, but if I do, Mark and his team are the first ones I'll contact. And I'll be referring them to every person I know seeking water damage help from now on.

Arie and Julie run a great, family owned business. We had a pipe "come apart at the seams" in our…read morebasement that we fortunately contained mainly to one room. I foolishly thought a wet vac can solve this problem. Friends told me I was crazy and recommended Degabli. I went on line and saw great reviews, and poor reviews for other national shops. Arie was over right away. His team was always timely and clean. He was meticulous in his documentation. He worked extensively with Farmers - which was crucial because it ended up being a huge project. Farmers was great and Arie is the reason why it went so smoothly. Everything was covered but my deductible! I couldn't recommend Arie any higher. When you are in a stressful situation like this you need a true pro who has done this hundreds of times.

Our water heater decided to leak all over the basement. We are lucky that the Degabli's are in our…read moreneighborhood! Arie was over that night, we had the place dry within the week and he had helpful suggestions along the way. I am confident that he saved us from mold I have recommended him before and will recommend him again (and again and again and again). If you are looking for real professionals that aren't going to cut corners or try and capitalize on your ignorance of construction, call them first. This is a great family-owned business that has saved many a house from total disaster and they will treat you and your house like it's their own.

We were referred to SERVPRO via our insurance company for some minor water damage to two room…read moreceilings probably from ice dams on the roof. Steve was at our door within about 60 minutes of my call to SERVPRO. He was incredibly professional and knowledgeable about the water damage and the best way to proceed. After a careful inspection, Steve said he would be happy to do the cleanup work, but said that I would likely be better off doing it myself (cutting a few holes in the drywall to allow for drying and doing a repair in a few days). I did the work the next day, and I'm very glad he recommended that I do it myself. He literally saved me hundreds of dollars! At the end of his visit, Steve refused to accept any payment for his visit. I greatly appreciate his time in evaluating our water damage and I think a positive Yelp review is the least I can do as a thank you. I would highly recommend Steve with SERVPRO!

Great work in our attic ! Thank you! Came highly recommended…read moreand delivered on the work

Professional, quick, thorough and competitively priced. I especially appreciated how communicative…read moreand accurate they were about arrival times and what a meticulous job they did in cleaning up.

Their scheduler refused to set up an appointment to inspect after getting a job request from a…read moreroofer. The scheduler chose to be disrespectful to the tenant and me as the agent for the owner. It's unfortunate that Mario supported Patty's inappropriate behavior and didn't get the claim info from the roofer and schedule the inspection as requested. Extremely disappointing business practice. Would not recommend.