Unfortunately, you can't give ZERO STARS...Made 6 phone calls over 2 days this week trying to get…read moreVicki Hankins, ARNP, to renew a Rx for 800 mg Motrin before our pharmacy closed yesterday (Wed) for the July 4th holiday (Thurs). After being told by the X-ray tech (Corey) "Ms. Hankins will get to it when she has time", Ms. Hankin's med asst (Tameka) stated, "MS. HANKINS SAID SHE WON'T WRITE A PRESCRIPTION FOR 800 mg M0TRIN BECAUSE IT KILLS YOUR KIDNEYS". I was seen in their office Sept 2023 for followup to an Urgent Care visit in July 2023 for the hand pain I've been taking 800 mg Motrin for. I wasn't directed to stop taking it at the Sept 2023 appt or my March 2024 appt (for shingles) & was never advised that their office wouldn't renew this Rx in the future. Based on the rude interactions I observed the front desk (Theresa) having in March with people who were lost (sounded like their appt was with a cardiologist in the bldg. next door), their complete lack of empathy to my situation now, & Ms. Hankins' refusal to prescribe 800 mg Motrin to a 55-yo whose only other daily med is Zoloft, I WOULDN'T RECOMMEND THIS PRACTICE TO ANYONE now that Dr. Konell is gone. PS. I scheduled an appt to see Ms. Hankins at her first available appt which was July 31, 2024 @ 9:30. Needless to say, I cancelled that appt after learning her stance on 800 mg Motrin and will not be continuing my care with HCA, formerly West Florida Primary Care.

I was referred to Dr. Hultstrand by Dr. Hankins. I've been skeptical of male OBGYN's but took this…read moreappointment out of necessity. I will never again trust a man with a woman's issue. I was referred to Dr. Hultstrand with extreme pelvic pain. My initial, new patient appointment was delayed a week, and when I finally got to see him, he walked in looking at his phone, no introductions or discussion before my exam, and was obviously in a rush to leave. My appointment was at 10, I saw him at 10:25 and was out the doors in tears by 10:40. During my exam, said I smelled like 'dried old blood' and then said he was mistaken 'it was the trash can' next to him. He didn't offer any ideas of where my pain could be coming from or any remedies of how-to manage pain while I wait for my referrals. I had made it clear that I had experienced this pain for months during my cycle but was now at a week of daily extreme pain. I cried to him as he inched toward the door and had to advocate for my pain management. I told him my thoughts about my condition and requested a muscle relaxer, which is said "wouldn't work"... (it did.) The cherry on top was my pain meds being sent to the wrong pharmacy. I understand hospital staffs are overworked and underpaid, but a little listening ear and kind touch would go a long way.

Please do not go have your labs taken here. We are experiencing a medical emergency. Had labs done…read moreon a Friday and again on a Monday. Monday labs were supposed to be ordered stat and I was told I would get a call Monday afternoon for clarity with what's going on. The lab did not get my results stat and now I may not have answers until Wednesday. Hours and days matter when you're in the middle of a medical crisis. It can mean the difference between having time to intervene or it being too late. Please don't leave your health or urgent medical care up to this lab. UPDATE: The lab sent my results to the wrong provider for review and we are missing the critical component I was supposed to be tested for. There has been absolutely no urgency to get results or interventions to me when time is of the essence. I found out they didn't even run the correct labs for me. So now the results I needed urgently Monday afternoon won't be available to me until sometime on Wednesday. I cannot put into words how frustrating, disappointing, and incompetent the care I have received at this laboratory has been. Care is too generous of a word for what I have received here.

Great Doctor but the Laboratory services need to be supervised…read more long wait then poor attitude of techs better off going to Quest at Walmart. just down the street.

excellent general/ family practice doctor!!! I've been seeing him for a little over 5 years and…read morehave not one single complaint. Talks to you like a real person, puts things into easy to understand perspective, and has a sincere sense of caring.

We recently moved to the area and needed a pediatrician for our child. This practice is amazing…read more(and doesn't require vaccines!!!) HUGE PLUS! The doctor was very good with the child, listened and took her time to hear all our concerns and questions. Very clean and professional practice. Highly recommend.

I so appreciated Mrs. Fickling! I've never had a…read moredoctor/nurse practitioner who spent so much unhurried time with me. Love the fact that she is interested in getting to the bottom of my symptoms not just medicating them.

I have been a member just over a year. The staff at Elite RX are amazing, knowledgeable, caring…read more The care I have received is above standards. Billy and his team are true experts. I recommend everyone to visit them and have a consultation. Absolutely the best in Pensacola. I haven't felt this good in years.

From the owner: In January of 2022, Billy and Jamie Kimbrell opened EliteRx, a family medicine clinic that provides…read morepatient-centered health care, education, and fitness resources with the goal of tailoring individualized health plans that fit each patient’s unique medical, lifestyle, and budgetary needs as to maximize feasibility and compliance. EliteRx is truly one-of-a-kind, with a full weightlifting/fitness area inside the clinic. With an additional degree in exercise science, Billy optimizes his clinical weight loss, wellness, and concierge bioidentical hormone replacement treatment plans by incorporating one-on-one training and dietary coaching in addition to conducting ongoing clinical assessments and in-depth monitoring of lab work. Additional services available include supplement education, peptide therapy, personal training, B12 injections, NAD+ therapy, etc. Their goal at EliteRx is to optimize your overall health so you can live your 'Elite' life.

These are nothing but attentive medical providers, they listen and care about what you're saying…read more Yes the wait time might be a bit longer but that happens when you have medical providers doing the documentation,visitation, wroting your prescription, calling it to YOUR pharmac, etc. You'd spend no less time at a hospital for worse care and doctors to not even understand your illnesses than you would this fantastic urgent care.

They ask for a card at check in to be on file and say it will not be charged. They later charged my…read morecard for $60 without my permission. I was in and out of the office in 20 minutes. I ended up having to go to another doctor elsewhere to resolve my health concern. I do not recommend this office and I hope I get my money back.

Not bad the best if experience with their facility. They do everything y the letter of their…read morerules. So much so once they had a person in a medical emergency in their ER parking lot and would not go out of the building to pick them up and bring them into the ER. A bystander had to get them inside the ER before they would take over.

I recently saw NP Stephanie Bello. I have never posted a complaint about any provider. But if you…read morechoose to see her please do so with caution. Please do differently than i did switch at the first red flag. And take notes bc when you call to address them she will deny everything .i had no conflict of interest with kiher . I believed her when she stated she cared. I am not sure saying don't go het just do so being prepared to notes and recap the visit and make sure correct notes are put in you chart.

I would actually give this place a zero but that is not an option. This place clearly does not care…read moreabout their patients. They take your money and make you wait for hours before a doctor sees you. I have gone before with the exact same experience. Today I went for the last time. I was the second patient in the door when they opened at 8 am at 940 I went to the front desk and demanded my money back. I was told the dr. Just got in. Within 1 minute the dr. Came in to my room.

I agree, this place deserves a 0. I was seen there in August, I needed a referral..because I have…read morecancer...it is now almost the middle of October,and the oncologist still hasn't received it. I have called and been by there with still no result. This place is a pain pill dispensary for pill heads and that is all. It is dirty and nasty there. My son is also seen there, and every time that have written a prescription, I've had to go back to the doctor because it is wrong...

After reading reviews, I should have known that eventually something would go wrong. I have been…read moreseeing Dr. Le Thi for almost a year and she has been really good. I went in to see her last week (6/16) and she prescribed medication that needed a prior authorization form before my insurance (Tricare) would approve. I then received a call from the nurse(6/19) that I would have to be prescribed another medication before I could be approved for the previous medication. Needless to say the new medication also needed a prior authorization per Tricare. I have been calling Tricare and the GCPP since Tuesday to see when the authorization would be released to Walgreens. Fast forward to today (6/23), I reached out to Tricare to see if the authorization had been sent in, I was informed that they had not gotten the PA from the Dr. I called the office and Meagan answered and ask me to hold after I verified who I was, she then comes back and stated that they don't do PA's for this medication and that I would have to pay out of pocket(well that defeats the purpose of having insurance), so that call was ended and I was quite puzzled by the response and I called back. I asked Meagan the clarify why would they not be able to do the PA. She then tells me that they submitted it and it was denied, I stopped her because on the previous call she said they don't do PA's for this medication and now the story has changed to you were denied. So after catching Meagan in this lie, she proceeds to get upset and told me that she was not going to argue with me (mind you no one was arguing) and said you were denied and that's that, and hung up on me. I called back and she hung up, I called back again and asked to speak with the Dr. or the office manager and was told that they were in a meeting and someone would call me after 1:00pm, of course no one has called and I don't expect anyone to do so. This is a great example that someone needs more training in customer service! I have called my insurance to change my PCM, because I will never put my care in a practice that doesn't care to the needs of their patients, nor will I tolerate an environment that is toxic. Meagan will NEVER have an opportunity to be rude and disrespectful to me again.

I'm a senior that survived several spine surgeries, failed hardware due to double major scoliosis…read more My last dr retired. Yesterday was 1st visit here. The Dr was judgmental, offensive, left me with no help for pain. He told me the pain is my fault as I signed up for surgeries despite prior surgical complications. He explained that is the very definition of insanity to repeat behavior expecting a different result. Yep, failed surgeries, pain is my fault. They can be great if you don't have pain or spine defects. It's not color, BLM people. It's pain, the wrong medical dx, economic. Bias rudeness is not limited to people of color