After reading reviews, I should have known that eventually something would go wrong. I have been seeing Dr. Le Thi for almost a year and she has been really good. I went in to see her last week (6/16) and she prescribed medication that needed a prior authorization form before my insurance (Tricare) would approve. I then received a call from the nurse(6/19) that I would have to be prescribed another medication before I could be approved for the previous medication. Needless to say the new medication also needed a prior authorization per Tricare. I have been calling Tricare and the GCPP since Tuesday to see when the authorization would be released to Walgreens. Fast forward to today (6/23), I reached out to Tricare to see if the authorization had been sent in, I was informed that they had not gotten the PA from the Dr. I called the office and Meagan answered and ask me to hold after I verified who I was, she then comes back and stated that they don't do PA's for this medication and that I would have to pay out of pocket(well that defeats the purpose of having insurance), so that call was ended and I was quite puzzled by the response and I called back. I asked Meagan the clarify why would they not be able to do the PA. She then tells me that they submitted it and it was denied, I stopped her because on the previous call she said they don't do PA's for this medication and now the story has changed to you were denied. So after catching Meagan in this lie, she proceeds to get upset and told me that she was not going to argue with me (mind you no one was arguing) and said you were denied and that's that, and hung up on me. I called back and she hung up, I called back again and asked to speak with the Dr. or the office manager and was told that they were in a meeting and someone would call me after 1:00pm, of course no one has called and I don't expect anyone to do so. This is a great example that someone needs more training in customer service! I have called my insurance to change my PCM, because I will never put my care in a practice that doesn't care to the needs of their patients, nor will I tolerate an environment that is toxic. Meagan will NEVER have an opportunity to be rude and disrespectful to me again. read more
