Please do not go here. My daughter is 2 years old and had her second visit here. I was told she had…read moremultiple cavities and needed to get a root canal done. Mind you, SHE IS 2 and I take better care of her than myself. I tried to convey my confusions and tried to get some reassurance and got nothing other than call this number to get her sedated to fix the issue and made me feel like a shit parent. Got a second opinion at another dentist and told me she had nothing wrong with her. They either gave me the wrong x rays or tampered with it. All they want is a cash grab and want you out of there quick. I don't know how this place is open. Staff were somewhat nice at least.

Giving this place 0 stars if I could. I wanted to switch to something closer than the dentist we…read morewere going to so I chose this place and regret taking my daughter there. The dentist accidentally stabbed the inside of my daughter's gum while checking for cavities, which she's still hurting from today. My daughter always does well at the dentist I usually take her to and doesn't fuss but here she was screaming bloody murder. They were hurting her, they said they numbed her but she said she could feel everything and was in pain. She cried the whole way home and was very traumatized. Never again.

My kids and I love this place! They remember us every time and can do basically all treatments in…read morehouse which is such a benefit! It's a smaller office, but it allows them to be more personal and focus on one patient at a time. We've never experienced issues with fillings received, if anything they've helped fix cracked fillings done elsewhere. They have tvs at every chair for the kids and of course get a goody bag at the end. This is the first dentist my kids are excited to visit.

The dentist office is very welcoming, staff is great and Dr is on her stuff! They are very gentle…read moreand knowledgeable.

The staff and Dr. Ha are so friendly and professional. They walk you through every step of what…read morethey will be doing with your child, and just have a very calm, reassuring demeanor.

My son has been coming here since he was 5, I believe. He's going to be 10 this year and I won't go…read moreanywhere else. First Smiles has been nothing short of amazing to my son. I love their detailed descriptions of their dental plans for my son, I love how quick and easy they work, I love how kind and patient they've been with my son. They're amazing!

My daughter is very shy & is very skeptical when it comes to strangers. My experience here was…read moreamazing. Everyone made us feel comfortable & eased Bella's fear. Thank you for making my nervous Bella's dental app a good experience especially Gladys who was very patient with her.

They dismissed my special needs son that was sent to them because of having special needs, refusing…read moreall future care. The letter stated due to "clinical circumstance" they think we would be best served somewhere else. Clinical=treatment so I called to ask what treatment they were incapable of doing so I could let the future dentist know. Of course, the reply was "there isn't anything we are unable to do". So ...do I have any no call-no shows on appointments or have an outstanding bill? (because that's understandable). Nope I had two appointments that I showed up to on time and I had no money owed. This was all over me not communicating with them over a service they were going to do in the future. My autistic son needs anesthesia for treatment which hundreds of dollars that is due up front. The treatment he needed was not urgent or hurting him, so I told the dentist and hygienist this was unfortunately not something I could do immediately. So the dismissal reason was not updating them about a procedure that I told them I would have to contact them about it at a later date. Do they have a right to be frustrated/annoyed? Sure. But no one is required to keep you updated on their life circumstances in relation to a dental procedure. The amount of entitlement and self-importance it takes to create a policy around it is astounding. SUGGESTION. If they had said since its been 90days, we have to schedule another checkup because we don't want to do a treatment unless we are fully knowledgeable of the current condition, I could totally understand that, and that would sound like caring service. I have never had a medical/dental professional throw a fit over me not following up. I have, however, had them explain additional services were required because the information isn't as current as they would like, but never straight refusal of service. The tactic on the letter, pretending that this is in the patient's best interest, is supposed to be a tactic used after the consumer has proven they will waste time or fight about the worth of business and its services. Ie. a couple of no-call no shows, or outstanding bill. In this case I fail to see where their damages are over three phone calls in November and one letter in January. All of these were technically not required and are usually a courtesy. I can't imagine how your business has made people feel and the guilt or shame they must feel after being dismissed. If they don't contact you, maybe it's because they are STRUGGLING. Maybe it's because they are carrying such a huge load, that many things are falling through the cracks. It's lacks so much care and empathy on your part, and you would add to that burden because they didn't get in touch with you and explain what was going on in their lives? Or have to explain to you when they could afford the service or when they could actually schedule it? Both bold and wrong of you. My son was sent to you SPECIFICALLY because of his special needs. It hurts me for him that you would make a choice like this, because I didn't respond in your timeframe. You might be inconveniencing me, but really you punished him. You didn't do this to me, you did this to my 5 year old son. Obviously we will find another provider, and I'm glad I got this early on so I didn't invest time and money in your business. I am not angry and I respect that your business has the right to run things your way. What I don't like that you present your business as kind and caring when there is no way a business who was those things would make this a policy. Three months is a flash in a parent's busy life, and people get sent to you for specialized care. Non-communication is not about you. Decentralize your business in people's life.

I was told they couldn't see my daughter until she had medical clearance from her Dr. It took a…read morelong time to get it done through Kaiser. My daughter had broken a tooth I left a voicemail on their emergency line and their landline and never heard back. I called again two days after to follow up and stated I had received medical clearance and they stated the dentist wouldn't see her and was going to refer her to Salida surgery center. Why was he not honest from the beginning or at least called back stating he couldn't see her? She could have been receiving care elsewhere. My other daughter was being treated by him and had a great experience but after this I will not be returning with either child.

Excellent children's dentist! Dr Bautista knows how to put the kids at ease and be excited to take…read morecare of their teeth.

Received a text message 2 weeks in advance to my daughter's appointment. Replied to the text…read moremessage confirming the appointment. And even received a confirmation text prior to my visit there....only to get turned down by the staff claiming that my daughter does not have an appointment in their system and they "do not know why". Wasted my time and money making an effort to make it to this appointment and was completely turned off by this. They are very quick to charge you $50 for a short notice cancellation, and when I asked them if they can compensate me for wasting my time, I was told that they "cannot help". Absolutely never coming back here again

We used to like taking our children here- the office is clean, modern, and kid friendly, but they…read morehave serious scheduling issues. They have cancelled my children's appointments multiple times in a row which is soooo frustrating. It's funny because they send text messages reminders after you schedule an appointment stating that if the patient cancels less than 24 hours in advanced they are subject to a $50 fee. One of the last times they cancelled on me I asked the receptionist if I could get my $50 since the dentist cancelled on us last minute and she just laughed (obviously I was joking, but when they cancel/ reschedule on us multiple times it's super frustrating). I guess they think that only their time is valuable and not the time of their patients. Sorry, but there are plenty of other dental offices in town that might value our time more. I cancelled my kids appointments for today and I don't plan on returning back here.

We have been coming here for almost 6 years now. My 1 year old and 5 year old love coming to see…read moreNatalie and her staff. We have never had any issues with staff or Natalie herself. They have always been friendly and always compliment how well behaved my girls are. My girls enjoy the books and bean bags chairs, to the fish tank and movie going on in the waiting room. They enjoy wearing the cute sunglasses and watching movie while they get their teeth cleaned or worked on. They also love getting stickers after there cleaning. They never get upset about having to go to the dentist. We enjoy going to both Lenser sisters and it's so convenient to have them next door to each other.

Dr. Lenser is very kind and gentle with my kids. After my insurance changed, I was sad to leave,…read morebut as soon as I was able to change insurance companies, we came back! She is careful to not overbook appointments so that she can see the children as close to as soon as we arrive. Kids get very scared with any kind of dental procedure. She is very mindful of my kids' special needs. I have one on the spectrum and one who is extremely scared of any kind of pain. Today, we had to get teeth pulled, and my daughter had no idea that she even received a numbing shot! Dr. Lenser gets right down to the kids' understanding and calms them down. My children go home and make sure to brush every day because they want to please Dr. Lenser! She's amazing. The staff up front is always very professional, and soft spoken to as to preserve others privacy.

Amazing care for my child who is terrified of the dentist! They are absolutely the best and I will…read morebe switching her over to this dentist permanently. They are compassionate and knowledgeable. 10/10!

0/5 We decided to give this place to try for my son. They…read morehad great reviews on the staff being very welcoming and friendly for children and making their overall experience pleasant. Which they excel in that. As far as the front staff that schedules appointments absolutely terrible and inconsiderate. During our first visit, they "scheduled" our next two appointments one for March and one for June. They even gave us a handwritten reminder on a card from their office. When approaching the appointment in March, I realized that they never called to confirm his appointment. I went ahead and called and they said it wasn't in the system. They assured me that his appointment was there and to still go in. When I arrived, his appointment was not there in the system, but thankfully, they were able to squeeze them in that same day. Before leaving, I confirmed his appointment for June. I showed them the reminder card that they had given us and they said yes it's in our system. We arrive today and there is a flyer on the door that says our office is closed two Saturdays out of the month. It just baffles me that they scheduled us an appointment on a day that they are closed and if this is something that is new, why did they not call/email us to let us know new office hours or that they were rescheduling our appointment. We will not be returning here.

Wow, not enough good things to say about this practice. The dental team is so kind and patient with…read moremy children. My kids love coming to the dentist because of the comfortable, kid-friendly office and the caring team. Dr. Bains is so knowledgeable, personable and shows genuine care for each of our kids. He went above and beyond helping me find the care I needed after my daughter experienced a horrible injury to her mouth. I am so grateful to Dr. Bains and his wonderful team!

We always have an absolutely wonderful experience with Valley Pediatrics Dentist. Our now 7 year…read moreold daughter once feared the dentist, but thanks to the exceptional care she receives here, her fear diminished and over the past couple of years she has little to no fear. The entire team is outstanding. From the moment we arrive, the staff make us feel welcomed and at ease. They are kind and genuinely attentive to our daughter. The atmosphere is friendly and reassuring, which makes all the difference for her. The waiting room is a kid friendly and that always helps her settle to be calm when arriving . The doctor is phenomenal! His explanations are delivered in approachable, friendly terms that are easy to understand. Every team member takes the time to listen to our concerns, answer questions, and build trust with our daughter. We always leave feeling confident in their expertise and care. Our daughter now looks forward to her visits, which speaks volumes about the care and environment Valley Pediatrics Dentist. They truly are great. You won't regret picking this dentist office!

Excellent Dental Office! First Dental Appointment for my son and they were fantastic! Staff was…read moregreat from the entrance, the Dental Hygienist was INCREDIBLE! My son didn't like the ones in Tracy and this one is the only place he would tolerate, something about this building and we took him to 4 different dentist after he couldn't sit in the chair. She helped put my boy at ease from the start. The office is clean and super kid friendly! Great artwork, televisions in the ceiling, etc! Dr. was great and explained our treatment plan clearly. Woman at the front desk was extremely kind and helpful! Highly recommended!

I originally brought my girls here since, at the time, I have Delta Denta and Medi-Cal. the staff…read moreis nice and great with kids. This is where the good ends. My girls first appointment went well. filled one cavity in one child and cleaned boths girls' teeth. They told me my older daughter would need a root canal on an adult tooth. She was, I believe, 10 at the time. They do not refer out but they gave me a referral to take to an endodontist of my choice. I tried to take her to Salida Surgery but they refused to sedate for a root canal. I ended up having to call several dentists. She had to see and adult endodontist because it was ana adult tooth and NO one would see her. Finally found a place outside my area in the Easy Bay. The total for her sedation and root canal came out to nearly $5000 out of pocket. I paid it. I took my daughter back in for her 6th month check up and the dentist was now saying she needed 2 more root canals. It makes no sense that they did not catch this before or that her endodontist didnt catch it less than 6 months later. I decided to take my girls to Dr. Filbruns office, where I go. The denitst did a full Xray of my childs mouth and said she might possibly need 1 root canal but we might be able to just do a regular filling if its not too deep. If it is too deep we can refer her out immediately. 1 possible root canal. Not 2 definite root canals. She also didnt understand how they would have missed it if it was only 6 months earlier that she had been suggested the first. Its ridiculous that doctors like this one take advantage of the welfare system and the ignorance of their patience or their patient's parents. They are entrusted to be honest but this is not honesty. And absolute piracy. Any typical welfare parents would have just did what the doctor said to do and put their kids in unnecessary pain because they don't have to fork out the money or lose time at work. What is sad is all welfare dentists treat their patients like this. They add on unnecessary work because they know Medi-Cal will pay it out. They are greedy. Had I not got a second opinion, i would be looking at another $6k out if my pocket, at least. Instead, It might be as much as only $300. $150 for filling and $150 more if she needs the root canal after all. And my dentist has someone they can refer her out to, unlike Children's Choice.