Of all my experiences in Niagara, this was my worst. The staff is very rude and abrasive. I finished Journey Behind the Falls earlier than I budgeted time-wise, so I figured I'd at least try to see if I could get into Flight earlier than my scheduled time, rather than have to wait an hour. There's only so many seats on it, so I figured I'd at least take a shot. When I asked the person, he rolled his eyes and said, "I don't know, go over to the ticket booth and see". The line was long, so I didn't bother and just sucked it up and waited the hour.
Now, it clearly states on the ticket printout to show up 15 minutes before your scheduled time. Which, I do, I show up at 642 for my 7 time, giving a few extra minutes for incidentals. The guy looks at me and says if you want to do the 645 show, you have to go over to the booth to change your ticket, and be quick because we're about to start letting people in. I'm like, no, I'm not looking to change, just showing up for the 7 o'clock show. He says no its too early, you need to come back at 655. Why does the ticket say to show up 15 minutes early if they don't want people showing up until 5 minutes before or are going to even let people line up until 5 minutes before the show? Get on the same page.
Inside the lady, there was even worse. Before you enter, there's a video saying to store your belongings and/or loose items in the cubbies against the wall or underneath your seat. Multiple people go to put things under their seats, and the lady has an absolute freakout on them, asking them what they're doing and don't they know how unsafe that is? Again, they were just doing what the video told them to do. Again, get on the same page. Either edit the video, or get employees who aren't wound so tight.
Now, as far as the ride itself, it's like Rise NY. Your seats shift about halfway to the side, you're raised a couple of feet off the ground, and the ride will rock and slightly shift while wind and mist blow on you, while video displays on the wall give the illusion of movement. There was no safety issue with items being stored between the seats. For little ones, it's probably an exciting experience, there were some on my ride who really liked it. For adults, maybe not so much. It was just 'ok' for me. Not bad, but probably not worth the price, factoring the ride alone. Factoring the ride and staff, definitely not worth it. read more