Checked in 2hours early, quick and easy. Amenities fine: hair dryer, refrigerator, microwave…read more The big complaint is that the wall to the adjoining room seemed to be made of paper. The adjoining door is pretty light as well. We could hear our neighbor talking on the phone at 9pm as well as the person she was talking to on speaker. The party next door started a couple hours later. Impossible for us to sleep. We called down to the front desk around midnight. They called the neighbor and it got quieter for a bit...until more people arrived. We finally got to sleep about 4:30am. Complained again in the morning (afternoon actually by the time we woke up), and they said they would address it. Asked to change rooms but none available. Second night it was quiet UNTIL 2am when they came back to their room. We called down once at 3 and the noise stopped. If this is how Comfort Inn builds their properties, I can say with surety that I won't be staying in one again, ever.

they called and canceled our reservation as we were leaving for the airport. They did not care at…read moreall about the inconvenience. Didn't offer to provide us contact information for local hotels around the same area or help Get us a reservation at another comfort Inn. their attitude was pretty much so bad too bad for you.

Upon arrival we were greeted by the astute, friendly and informative staff at reception…read more Our room was very spacious with plenty of room, plus a large bathroom with jacuzzi. The accommodations are kept clean, and the king size bed was firm and comfortable. Every morning they serve a good hearty "breakfast-in-bed" delivered to your room at whatever time you choose the night before. Between 7am to 10am. The hotel is very close to the overcrowded Clifton Hill area which is home to an amusement park atmosphere. The hotel is also within good walking distance to the Falls, about a 20 -30 minutes walk along the promenade on the Niagara River. However, it's quiet at the hotel at all hours thankfully. Sterling Inn appears to be one of the better hotel options in the immediate touristy area. *There is a AG Restaurant on premises , as well as Spa for your pleasure.* Thank you for reading. Have a good day!

A beautiful hotel within walking distance to many falls attractions like Clifton Hill, The Skylon…read moreTower, and The Table Rock Welcome Centre. There is a restaurant below the inn which was fabulous. Staff were welcoming and warm. Being from out of the country I had numerous questions while I was there and the staff I met were patient and helpful. The room was modern, clean, and neat. I rarely heard any of my neighbors or outside noise. The bed was comfy, water pressure in the shower was good, and the AC worked properly. Breakfast in bed is delivered each morning if you request it. It was a lot of food for me so I opted out the rest of my trip.

We arrived on a Weds and stayed for 3 nights. The front desk associate was delightful upon our…read morearrival. She checked us in promptly and gave us some tips on activities to do. She was a doll. Our king room was spectacular. (I actually picked this hotel because I thought the wallpaper was very cool). It was nice size room, clean and the bathroom is huge! There was also a nice letter from the GM, Lenny, on the desk and I loved that. Most hotels don't do that - it was such a nice, personal touch. Our mini fridge didn't work and the maintenance gentleman replaced it immediately. The hotel has a quaint little bar and both bartenders, Kevin & Vinny, were very fun to hang with. They both live in a nearby town, Lewiston, and suggested we go there for lunch. What a cute town!! Such a nice area to walk around and many shops to visit. The hotel also serves a great breakfast. You have a choice of hot and cold items. It was just as good as any local restaurant! Overall, our stay was awesome and I would stay here anytime I visited this area again! Thank you Lenny & staff!!

The assistant manger Quatina was fantastic always a smile and loves to joke and made sure we had…read moreeverything we need. Rooms are clean and spacious the jacuzzi was fantastic Make sure. Would highly recommend.

My youngest son and I spent a night here easing closer to home after a trip to Toronto. There are…read morequite a few positives, first the hotel is very close to the border and the freeway. There are also tons of dining options a short drive away. Employees were very friendly. Room appeared clean, hotel seemed somewhat new, and the room was a fair size. The meh...pillows were awful, breakfast temperature was kind of tepid. Pool water wasn't too warm either but my son did enjoy swimming around and was alone. Overall I'd definitely consider spending a night here due to overall ease of access but no longer. It's a Comfort Inn, the stay will be ok, nothing exceptional but serviceable.

My husband and I ditched reality for a couple days to lodge at this Comfort Inn for a Valentine's…read moreweekend stay'cation. I am a long-time Choice Privileges member and was able to get a great deal for two nights using Points-Plus-Cash, just $68 total out of pocket for both nights! This hotel is located just off of the I-190, behind the movie theater and Home Depot plaza. It seems to be a newer'ish build. One issue with the lobby, for me anyway--IT STINKS. LIKE VANILLA CUPCAKE PERFUME IS PUNCHING YOU IN THE FACE. REPEATEDLY. Most people probably enjoy this aroma, but for someone who is sensitive to fragrance, I got out of the lobby as fast as I could, and was glad I brought my migraine medicine just in case. I would recommend toning down the vanilla smell, some, sure, but this was WAY too much. We had a King standard suite. It was oddly a MASSIVE room! There was TONS of space, so much so they should really add a small table and couple chairs to the room, as it could easily fit it. The room was clean, and the bed was very comfortable. The shower had plenty of hot water and good pressure. The room also had a fridge and microwave, all clean and in working order. The hotel has a small indoor saltwater heated pool. The pool stays open until 11pm. That was nice as many hotels close up pools too early. We went down late Saturday and had the pool to ourselves for an evening swim. It was nicely warm and pleasantly quiet. One thing that wasn't quiet though--the rest of the hotel. One issue is the walls of our room were too thin. There was a youth hockey team dominating the hotel this weekend. Yes, they were loud, but even so the walls didn't seem to buffer much of anything. And these families could care less about any other guests, as they let hoards of kids rampage up and down the halls all hours of the day and night, and the room's closed door let a lot of noise in that way too. We have kids, I get they are loud, but never in a million years in all of our travels did we or would we ever let them just screaming-storm the halls. AND we even saw some adult men, either dads or coaches, wrestling with kids and banging on the walls in the hallways. Some moments of this? Fine. But hours on end? Very poor parenting IMHO, but I digress. Just a warning that if you stay here they seem to accommodate sports team families, and if they are rowdy, you will hear it. Had it not been for them, and the pungent-vanilla-chemical-fragrance smell in the lobby, our stay would have been entirely enjoyable. But due to the ruckus, I am docking a star for too thin walls and the staff didn't seem to care about the chaos throughout the whole hotel that weekend. But if we get another good deal for a future weekend getaway, I would roll the dice and stay here again.

When I checked in the front desk clerk was so welcoming and friendly. Her name was Sara, we chatted…read morewhile she completed the check in and she was very helpful the whole stay with any questions I had or anything I needed. The breakfast was good from Parkway Prime, the kids and I enjoyed it. The pool was a good size so that there was plenty of room and it didn't feel overcrowded when there were many guests enjoying it. The hot tub was also great.

After taking a train all day from NYC in June 2025 to Buffalo, rented a car, and drove across the…read moreborder to our hotel room in Canada, which was busy with an emergency response team in the lobby. Turns out the place we were booked in became residence to fire victims hundreds of miles away, so our reservation was cancelled. We went to dinner and while the family ate, I was calling and trying to book a room in Canada, with no luck. Many other hotels were also housing fire victims and so we were a handful of tourists displaced. Luckily, this Doubletree had availability at a decent last minute rate. It was still more than what we were paying for a two bedroom unit across the border in Canada, but at that point we were very exhausted from a days travel and couldn't wait to settle down and relax. It had been awhile since last staying at a Doubletree, so what came to mind when we checked in? Cookies! Got one for each of us and happily went to bed the first night. All rooms were pretty spacious and comfortable. Hotel was walking distance to Niagara State Park but we still ended up driving for convenience. We actually crossed the border everyday to hit the itinerary we laid out beforehand and it was better since there weren't many restaurant options on the US side.

Staying at the Marriott Hotel & Spa on Fallsview Avenue was an unforgettable experience! The moment…read moreI walked into my room, I was blown away by the most incredible view of Niagara Falls right outside my window. It's not just a "room with a view"--it's the view that you see all over social media, but even more breathtaking in person. From sunrise mist to the illuminated falls at night, I had front-row seats to one of the world's greatest natural wonders without even leaving my room. Late summertime is the best time to visit. Slightly cooler temperatures, less people and fireworks every night. The hotel itself was comfortable and the staff were warm and professional. The spa added an extra touch of luxury, making it the perfect balance of relaxation and excitement. If you're visiting Niagara Falls and want the best view possible, this is the place to stay. Worth every penny!

Stay : May 2026…read more Pros Honest Review The lobby area is beautiful, with a great space for food and a bar; The food quality is good in lobby area. The spa is nice, offering a relaxing atmosphere. There is a beautiful Falls view in upper level superior rooms. Hotel Pool stay open to 11 at night. This hotel is close to many food spots, which are walking distance. They have good food at the buffet too in hotel. Cons Defintely not four star as advertised. More like a three star. Upon arrival, there's no welcome drink or immediate help; you have to handle everything yourself with lugguage. which can be hard for those who need extra assistance.They do have a bell hop but very limited . Upon arrival and departure there was one person. The carpet area in lobby and rooms need shampooing badly. Rooms have beautiful views on upper levels , but outdated. The front desk service was mixed; one staff member was excellent, but another rushed me, which is not acceptable when guests are paying their money. The spa charges an additional fee to use Oasis pools/ Jacuzzi; which is unusual for most spas, since they typically include it with the massage services. This additional fee still feels like a drawback. FYI -There are not actually pools in the spa area just jacuzzi and cold plunge, sauna etc. While the pool staff was great, with Kevin standing out, and Beth at the spa being exceptional the pool area is outdated. The ceiling is peeling and looks like a YMCA pool area. In addition , my massage at spa was okay. But no timer was used to ensure guest are receiving their full time paid for. I know I did not receive full time. All spas I have visited , use a timer to make sure you get your full time.

Super safe parking garage and The reception was nice and the room was clean and had a best view of…read moremy life Definitely going back there

Jack Morettie, the concierge at the Sheraton Fallsview Niagara Falls, was truly one of the bright…read morespots of my trip. From the moment I spoke with him, he was friendly, welcoming, and extremely helpful. He directed me around town, gave me excellent advice on things to do, and recommended tours that helped me make the most of my visit to Niagara Falls. Jack was very knowledgeable about the area and even suggested the helicopter ride, which became one of the highlights of my trip. He also provided me with a coupon, which I really appreciated. Because of Jack and one of the other tour specialists, I was able to see and do everything I wanted during my stay. His professionalism, kindness, and genuine willingness to help made my experience even more memorable. I truly appreciate his outstanding service. The 3 star rating was not for him but for the hotel. I would give him more than 5 stars if I could.

We stayed in a room with the jacuzzi and overall had a really nice experience. The room itself was…read moresuper clean, spacious, and well-kept, and we appreciated the extra towels, which is always a plus when you're using the jacuzzi. One small thing to note: the light for the jacuzzi is very hidden. It's behind the TV and curtain, so we definitely had to search for it. Not a deal breaker, just something that could be labeled better. It also would've been helpful to have a paper room service menu in the room. I couldn't find one anywhere, not even on the website. The casino was very clean and well maintained. Just a heads-up that the minimum is $5 per machine. Check-in was probably the weakest part of the stay. The young woman at the front desk was pretty rude and didn't even tell us what floor we were on. However, everyone else we interacted with throughout the hotel was very nice and helpful. Check-out was a bit confusing. I tried to check out via text and it showed that I still owed half the bill, even though I had already paid the full amount in advance. When I went to the front desk, the staff initially said I still owed money, then realized the mistake and clarified that the charge would be refunded back to my card. It got sorted out, but the back-and-forth was frustrating. One thing to keep in mind is that there really isn't much to do on the Niagara Falls U.S. side, so the casino and hotel amenities ended up being a big part of the trip. Overall, great room, clean casino, and mostly friendly staff, with just a few hiccups at the front desk. I'd stay again, especially for the jacuzzi room.

From a hotel perspective, Seneca Niagara has the potential of being a five star destination. This…read moreis our third time staying at this hotel, and things have certainly gotten better since they first opened, but they have not yet achieved the excellence that I expected. The physical structure is very well designed. The hallways and rooms are magnificent. Heavy doors, cash safe in the room, adequate closet space, tastefully decorated with a Native American theme that pays homage to the elements of nature. The building materials used are such that you don't hear noise from adjacent rooms. There is plenty of parking and an inexpensive valet service if you don't care to look for your own space. The front desk staff are well trained and helpful and efficient. Their WiFi is fast with sufficient bandwidth that I was able to get some work done, sending and receiving large files without a problem. The rooms are nicely climate controlled, the shower is spacious with immediate hot water and the pressure is very good. The bed is comfortable, with good quality linens and blankets and firm mattresses. The housekeeping staff are thorough. The elevators move efficiently. They have tight security throughout the premises. All of the above is what they do right. I tried for two days to book a foot massage at the spa. No one answers that extension, so I'm not even sure if their spa has anyone assigned to answer the phones. The front desk - which also doesn't answer their phones so I had to physically go to the lobby - told me to just keep trying which I did without success. One of the reasons we booked at this hotel was because the website talks about their massages. Disappointing. There was no working electrical outlet next to the bed. The outlet that was part of the working lamp was dead. I had to pull my mattress away from the wall to find a working wall socket. There are electrical outlets over by the desk. The restaurants associated with this hotel are just fine. Three Sisters in the lobby has a very nice Buffet breakfast with excellent sausage. Everything else on that buffet is more than adequate. The wait staff do their best to keep your coffee cups filled and to bring you your check and even if things take a little longer than one would expect, we have no complaints about Three Sisters. The Western Door is a wonderful restaurant and we come here frequently and independently of the casino or the hotel for fine meals and properly mixed drinks. There are many little things that this beautiful hotel could do and should do to earn a fourth or fifth star, but perhaps their occupancy rate satisfies their balance sheet so they have no motivation to bring it to the next level.

Poor cold shoulder customer service and room has an odor with broken lights and moldy sink. Overall…read morehotel is not clean with over rated price.

We booked a room for Saturday, the location is good, it was busy, the staff is good but things were…read morenot the same as it used to be because of covid. When we checked in the front desk lady said there is no microwave and no kettle in the room because of covid. I thought there is no TV too because people use remote control. Then comes parking, if we park in front of the hotel it is $50 and if we park across the road it is 21$. I think the parking was too expensive since there was no breakfast, nothing in the room, they could give a better rate for parking. Then there was a stain on the pot which totally disgusted me and the sink was clogged, the ice machine was not working. That was our experience of this hotel. Niagara falls Ontario

Stayed for a long weekend and it was a very goid experience, staff is very friendly, and yes i…read morewould come back.

My room had fleas, bed bugs, and broken blinds. The woman at the desk refused to clean the room or…read morechange it. No housekeeping was done during my 3-day stay. The place is extremely unhygienic and can make you sick. Further, the woman running the motel took $100 cash deposit at check-in as a refundable security deposit but refused to refund it at check-out. She retained it for no reason. I asked for a damage list and a recorded joint inspection of the room, but she refused. "Report me or review me as you like, and don't come back" was her response when I asked for a refund. She is a seasoned cheat. In the US, I have never come across a business with such low ethics. This business is a stain on this country's otherwise high ethical standards.