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    Niagara Fence Pros

    3.0 (2 reviews)
    Closed 8:00 am - 5:00 pm

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    1 year ago

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    Fence Squad

    Fence Squad

    (5 reviews)

    DO NOT USE THIS COMPANY - Very Bad Experience Sales rep…read moreSantiago and owner Ruslan do not communicate! Santiago, the sales rep, agreed to include a small $200 fence adjustment at no extra cost when the project expanded from $8000 TO $15,000. The owner, Ruslan, later added the $200 back onto the final invoice and denied the agreement entirely. After installation, the gate failed to meet Hamilton bylaw requirements. When we contacted Santiago the same day the gate was completed, he assured me it was a quick fix and they would take care of it. Instead of addressing the issue professionally, Ruslan immediately accused us of changing our minds, threatened extreme late fees and insisted the job was complete. (their contract outlines $1,000 + 24% interest after 5 days). Our final payment was one day behind as we were simply looking for clarification on the amount of the final payment. 85% of the job had been paid for. His crew also backed into my neighbour's car who is also paying for half the fence causing over $3500 in damage. Ruslan refused to cover the $500 deductible and seemed annoyed he even wanted to have it fixed. The following morning Ruslan agreed, for $50, to the simple fix to the gate latch hardware to comply with Bylaw when his crew was the area. I accepted, but the damage to the relationship had already been done. The lack of communication, denial of commitments made by his own sales rep, and refusal to take responsibility for property damage make this company impossible to recommend. What would have prevented this: 1. Issue a revised quote when changes are requested. 2. Provide a new contract when the project scope changes significantly. 3. Do a proper final walk‑around before demanding payment. 4. Communicate with your own sales rep before accusing customers of dishonesty. 5. Pick up the phone and speak respectfully instead of sending hostile emails. 6. Consider whether arguing over $200 is worth losing goodwill on a $15,000 job. I was prepared to recommend this company and had already referred a neighbour because the crew seemed very good. Unfortunately, the way this was handled by Santiago and Ruslan left me with a very sour experience. There are plenty of fence companies out there -- choose one that stands behind its word.

    Stay away. Gave a rough quote based on some high level details site unseen, and then came to my…read morehouse for 1 hour to give a more firm quote. Never heard back or followed up - unprofessional and should just inform a potential client that they aren't interested in a job.

    Niagara Fence Pros - fencesgates - Updated May 2026

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