Response time to pick up call was excellent. We used them two days. Our drivers, who were…read morebrothers, were very friendly. Strongly encouraged us to take the Maid of the Mist boat tour. We did, it was amazing. Pointed out good places to eat. We truly appreciated their input and enjoyed chatting with them. Vehicle was clean and roomy.

I had a very nice experience with Diamond Taxi. They are one of the few who still get out of the…read moretaxi to help load and unload if needed. Fast service, clean vehicle, friendly drivers and safe drivers. What more could you want?

St. Catharines o Niagara Falls traveled to same addresses…read more Niag Falls Taxi $50.00 Brock Taxi $40.00 Central Taxi $42.00 (after discount) Speedy $28.00 YOU DO THE MATH. When I called Niagara Falls Taxi one time I had 45.00 short 5.00 and the cabby would not bring me. A month later I gave cabby 50.00 and he looked at me and I said that right correct? and he said "Oh, no tip??? Most drivers a rude. DO NOT USE THIS CAB SERVICE....

Just got back from Niagara Falls, Canada, and we used the Niagara Falls Taxi several times during…read moreour trip. We wanted to write a review to say that we were very pleased with the service. All the taxi drivers were very prompt and polite. My only con is that you might need to retire one or two of your vehicles, but no real complaint. Thank you for providing this service.

if I could give less than one star I would. called for accessable taxi, the dispatcher verified…read morethere was a car available and then called 20 minutes later to say there was on accessible cabs this afternoon and evening. HORRIBLE service. hard enough to get wheelchair transport in the grimsby area to only have your last effort cancel after booking.

My mother has a recurring booking to take her to and from church in Grimsby on Sundays. She is 92…read moreand uses a walker. For the first couple of weeks the service was reliable. Over the next month, they periodically did not have a driver available at the required pickup time and showed up late. In the last two weeks they completely stranded her. I get a call 10 minutes before the pickup time that they "have no drivers", which is not helpful as I live in Toronto and cannot find anyone to take her on such short notice. This company advertised 24x7 service in Grimsby, but it appears they can't actually provide that level of service. it also seems that the drivers get to choose whether to take a fare or not, so some are choosing not to accept the fare even though it was prebooked several months ago. I have called in several times and requested that a manager or supervisor contact me, and no one ever calls back. I strongly recommend staying away from this company as they seem to feel that actually being able to provide the service is out of their control.

The dispatchers are always pleasant and helpful. Their vehicles are clean. The driver's are…read morepleasant and always on time.

Very professional and polite. While driving us to the airport presented very good driving skills,…read morewas calmed and was focused on driving us safely to our destiny. He arrived at the hour established and care to carry our luggage into the trunk of his van. His van was neat and clean. It was a very good experience to have chosen this company to take us to the airport. I am very satisfied and I recommend his services again. From Fairfield inn Niagara Falls, NY to Buffalo airport.

I used this company for tours and shuttle to and fro airport…read more The 4 times they picked us up the drivers were professional and courteous. They gave detail about the area from personal experience. The drivers that drove us were from Niagara so knew the area well. I would totally use them again. Not sure why they have a low rating.. But hey, you can't please everyone, right?

The quoted price sounded great ($55 from Niagara Falls to Buffalo airport) but they get one star…read morebecause THEY DIDN'T SHOW UP. I reserved this over a week in advance and then confirmed a day in advance and got an email saying we were all set.

Horrible customer services Drivers constantly don't show up…read morefor preplanned trips and make you late for appointments or work constantly due to their unreliability. Trying to reach out to them they just tell you to text them and you get nowhere or say there isn't much they can do and they apologize. Do not use them if they have somewhere you need to go, when you complain to much about their service they will just try and block you from their app

Fast, efficient, reliable service, especially for booking in advance (no mark-up on pricing for…read morethis either!!) Always have a good laugh or two with all drivers & can always expect for timely service with a smile :)

They show up late or not at all. Couldn't get through to them, was sent right to voicemail which…read morewas full.

This company really is no good anymore I had scheduled transportation for days b4 doctors…read moreappointment n they never showed up n refuse to answer their phone most of time n missed my appointment with doctor n all the man does when he answers the phone is really rude n swears at you n hangs up on you!! He needs to be fired from his job n leave the drugs alone!! I deserve better treatment n to be picked up for appointments tyvm!!!

I ordered a car at 1 pm for a specific time, for 4.10 pm. I ordered it very early as I had an…read moreimportant meeting to attend and did not wanted to be late. At 4.18 I called the number and they said that the car is on the way. At 4.25 I called and no one picked up and I had to leave couple messages asking if the car is coming at all or not. At 4.52 I got the message that the car will be at my address in 2 minutes. First couple times I had a ride with the drives, cars were very dusty and smelly. Would never suggest anyone using it.