Haymeadow is a beautiful apartment community in northern Peoria. I've lived here for 1 month and…read morehave no complaints. The neighborhood is safe, quiet and scenic and away from big roads that cause noise. My unit is well maintained, and has no problems. I have a large dog and there is a large yard to walk her in. The noise level is low from my neighbors and they are responsible people. The laundry area is clean. The staff are friendly and gave me a warm welcome.

I awoke to a cold apartment and no running furnace. I called GRE (on a weekend) and a repairman was…read morehere within half an hour. He found the problem, fetched the part, and had heat restored within an hour! Another example of the great service.

do not rent from these mfers - they dont consider A/C not working an emergency and this Kimberly…read moreSchwitters is a rude bitch the place is only open 1 hour a day Worst renting experience ever! The owner is a scumbag who only cares about making a quick buck. When we had an issue they either didn't answer or were extremely hostile and rude! They tried to kick us out early after we already had to pay for the whole month of May when we wouldn't even be living there! They stole our property and came into our home with no notice or warning. Please save yourself the stress and rent anywhere else!

I saw a property, dealt with one person a couple years ago. Having been a homeowner I knew the…read moreright questions to ask, I wasn't happy with the few answers I got, and lack of the other answers. Also didn't like that the person didn't respond in a timely manner, I did not expect immediate. I Googled reviews and between the problems I saw with the property, the answers I got and didn't get, and reading the reviews, I knew it wasn't a company I wanted to be involved with.

Professional Leasing Services in Peoria is extremely unprofessional and one-sided in how they…read morehandle tenants. Management rarely answers the phone or responds to concerns. When I moved in, I wasn't even assigned a mailbox...they told me to "try them all" to see which one worked. Rent increases happen with no property updates or communication, and maintenance enters units with little to no notice. The buildings themselves are quiet, but the walls are very thin...you can hear everything in nearby units. Management accepts and acts on unfounded complaints without investigating, so be sure to document everything. If one neighbor decides to blame every noise on you, management will not verify facts before threatening your lease!! This was specifically at Woodsage Apartments.

Anyone who has heard my repeated dib story if no air-conditioning for the better part of the last…read moreyear should no I STILL have no air conditioning. This upcoming week of weather in the high 80s means I am going to have to find somewhere besides my third floor apartment to stay. PLS management says that "since I have Windows that I can open I should be fine." I pay $1200!a month and this is the third summer that I have headed into without air conditioning for months at a time.

Received a text message that management was changing hands without any notification from the…read moreindividual on my lease that this was occurring. They asked for me email and to click a link after I sent it to set up my bank account. No phone call, no letter, just a text. In an age where AI could pretend to be anyone who does this???​

Renting with this company was one of the most stressful times of my life. I lived at the property I…read morewas renting for 2 years, one of which, the property was not managed by this company. From the beginning of our agreement, this management company was unorganized, small, and unable to do the necessary tasks. For months, I went without use of a washer and dryer because the maintenance they hired to do handy work never bothered to actually fix anything. Half the time, the maintenance was selling fruits from the back of their truck in the parking lot, fixing their own truck, or just hanging out and talking with other residents. Moreover, I was charged $2.00 a load of laundry and $2.00 to then dry the load. The company really just tries not to hemorrhage money at whatever chance they can get. On top of this, the neighbors at the property were either a family with loud kids or college kids who like to party.... After contacting the owner's assistant on multiple occasions, the issue was never resolved and we had to take matters into our own hands. Basically, this company is very truly struggling to serve its intended purpose. To manage a property. AVOID MSM, you will save a lot of headache. And money.

I recently sold my house through Remax, with the help of Jessica and Amanda. I can't praise them…read moreenough! They were both absolutely wonderful. It took a lot of work on their part getting my house sold. There were a number of unpleasant snags, including the first buyer, losing their lender three days before closing. I recommend Jessica and Amanda to anyone who appreciates the highest level of professionalism and cordiality from their realtor.

As an investor who has purchased hundreds of homes and as a realtor in another state and current…read moreowner of a property management company I found that Jessica can be trusted in all her actions. Her ability to deligate things to become more efficent and zero down on your needs far supassed my expicatations

I was a landlord client of Citizen Real Estate & Property Management for more than 10 years, and…read moreunfortunately, my experience has been extremely disappointing. I paid approximately $70 per month for property management, believing that my property would be properly monitored and that I would be notified of significant problems. I understood that the property was supposed to be inspected at least annually and that I would be informed about damage or maintenance issues. I had a tenant who lived in the property for more than six years and had multiple pets. During that time, I was not properly informed about the condition of the property. After the tenant finally moved out, I discovered that the house had been left in terrible condition, including holes in the walls, a damaged/caved-in ceiling, filthy and sticky floors that needed replacement, and extremely dirty bathrooms and kitchen areas. What is even more concerning to me is how repairs were handled. In my experience, some repair costs were significantly higher than what I could have obtained from other contractors. It left me questioning whether the pricing and invoices were reasonable. I was also told that the ceiling had been repaired and was charged approximately $450. I was shown a picture that was supposed to demonstrate the repair. However, I later discovered that the ceiling had not actually been properly repaired. From my perspective, this was extremely troubling because I had paid for work that I expected to be completed correctly. After more than 10 years as a customer, I expected better communication, oversight, transparency, and accountability. Instead, I feel that I paid management fees while the property deteriorated without me being adequately informed. If you are a landlord considering hiring a property management company, I strongly recommend doing your due diligence, getting independent inspections, and carefully reviewing every repair invoice and completed repair yourself. Based on my experience, I would not recommend Citizen Real Estate & Property Management to other landlords.

I rented a house from them for 8 months. When we rented the house we was told it was 2 bedrooms,…read morebut turns out one of the bedrooms weren't heated. The basement flooded MULTIPLE TIMES. We did 5,000 dollars worth of flooring and was told we wouldn't get our deposit back for rent, but we didn't pay it because they wouldn't fix anything properly. When we told her we were moving she said "I wonder what's really going on there" we left for HER LACK of managing a property. Everytime we went to Vivian for a problem, she somehow switched it to be just us. I wonder if the owners of these properties know what type of lady they have "managing" their properties...

Shawn was one of the most unprofessional realtors I have came across. From the moment we first…read moreintroduced ourselves, he didn't want to be there. When we asked a question about co signing he becomes hostile as you guys don't do that. He then called us liars when for what we put down our yearly income (we included co-signers). How were we supposed to know the co signer wasn't included in monthly income. I would not recommend renting from this company, as if they treat possible renters like this I do not want to know how they treat their current renters.

My husband and I put in an application in online Made an appointment to see a property she said she…read morehad to show it to a few more people and she'd reach out in 48 hours. NEVER heard from her(Micca) again no one is never in the office, never pick up a phone call or replies to the text on the website anymore. She says our application was good for 30 days but haven't heard back they got our $100 and the customer service was a terrible, least let us see more options once they choose someone else!

Our search started in October 2024. However, we didn't find OUR house until August 2026. So let's…read morego to the beginning. I research everything. So obviously, I read reviews on different agents. I'd come across more than a handful of realtors with very high reviews, but wanted the best God had for us. So we prayed and asked God to lead us to the right agent. Long story short, I called a female agent about a house and left a message. By the next day we still hadn't heard from her. She called and texted back over the weekend but for some reason we kept missing each other. So I contacted another realtor who also had very high reviews who was selling a different house to ask about another house. At this time, we still had plans to go with the female realtor. However, Scott (the 2nd agent/realtor) contacted us right away. I was up-front with him and told him that we were looking at another agent waiting for her call. Scott kindly said that there was no need for that and he can help us...lol. Now, let me just stop and say that Scott did NOT poach from another agent. The other agent hadn't yet spoken to us. With that being said, I believe it was God answering our prayers. We agreed to keep Scott as our agent because of his high reviews. However, I personally believe it was more to it. Feel free to think of it like this, God chose our realtor for us. With that being said, this market was and is "stupidly other worldly". We barely saw nor liked most of the houses on the market. We started out almost $180k lower in the beginning. We were just starting out not really understanding the market. Scott, was never pushy. He gave us the space to figure it out. There was a lull period until April 2025. We went up almost $100k from where we first began. We put an offer on a house. Again, Scott gave his gentle input but let us figure it out. The seller went with another offer. I'm personally happy they did. The market was horrible at that time and I agreed to buying out of desperation. Our desire was to buy in North Peoria or Dunlap. Unfortunately, the houses in those area's are ridiculously priced. Let's move up to 2026. We increased to $180k above our original amount. We finally saw a house in July of 2026 that we were interested in again. Scott showed us the house and we put an offer on it right away. If you've gotten to this point in the review ask Scott what happened next. It's as if God held this house just for us. No one put an offer on the house!!!! Guys, it made absolutely no sense. We were able to negotiate with the sellers. Scott gave us a starting point and we went from there. Scott was adamant about not letting the sellers keep us waiting for an answer past 24 hours. He was on top of everything. Needless to say we purchased this house in a desirable neighborhood for significantly under asking price with Scott's help. We know it was ultimately God that did it. But I do believe that Scott was God's choice for us. He stuck with us through this crazy market for almost 2 years. We were picky because we didn't want to accept the dictations of the market. I'm sure it was frustrating to Scott to go without a sell for that long. Scott, we appreciate your attitude and gentle grace (which I think is your superpower) throughout this 2 year journey. We pray God blesses you, your family and your business. Scott, thank you for your time and patience. Proverbs 10:22 The blessing of the Lord makes rich, and he adds no sorrow with it. Blessings, The Holmans

Scott Rodgers diligently steered me through each step in the process of selling my house. He…read moresupplied all the information I needed at the right time. He was always available, always anticipated and answered my questions, always guided me in the right direction. I feel fortunate to have hired him. I enthusiastically recommend him to you for your next real estate transaction.

Zero stars is not an option. If you're thinking of hiring this company for property management save…read moreyourself the hassle and get someone else. Can't ever get anyone on the phone and when you can get a request put in to get something fixed it takes forever. They always give the excuse of "I have other properties too" so they apparently already have too much to handle.

My sister lives in an apt at 313 S Church St in Decatur, IL. She has been there for quite a few…read moreyears, recently Roadrunner Prop took over from Swartz prop in Decatur. The building hasn't been maintained in years and it is not safe, we cannot get a hold of anyone that will call us back on the phone. My sister's front has been kicked in and is needing repair, windows are broken out, etc. No one answers the phone ever! This is terrible and I am visiting from Texas looking for an agency to report this issue.