Dr. Nguyen and his office staff are great! My husband has been a patient here for over 10 years, and we have always had a wonderful experience with them. They are caring, professional, and genuinely great to work with. If political memorabilia in a doctor's office is enough to make you decide not to receive care there, then perhaps this simply isn't the office for you. Personally, we have never had an issue with it, and it certainly does not change the quality of care we have received over the years. It seems to me that some people are allowing their political views to overshadow what really matters--the quality of the doctor and the care his office provides. If you have a problem with the political memorabilia, you have every right to choose another office, but that doesn't take away from the excellent care we have received from Dr. Nguyen and his staff. PS: I LOVE THE MEMORABILIA THAT IS DISPLAYED!! read more

Dr. K. Nguyen may be a knowledgeable neurologist; however, my experience with his office staff, scheduling practices, and overall patient care environment was extremely disappointing. The lack of professionalism, communication, and respect for patients' time significantly undermines confidence in the practice. Today, my 90-year-old mother, who has Alzheimer's disease, had a scheduled 9:00 a.m. appointment. We arrived at approximately 8:50 a.m., checked in on time, and waited. At 9:30 a.m., after receiving no update, I approached the front desk and asked how much longer we should expect to wait. I was told that Dr. Nguyen had four patients ahead of us. Given that our appointment was scheduled for 9:00 a.m., I was understandably confused. The staff member simply stated that he would be with us shortly. At approximately 9:40 a.m., we were called back and taken to Room 5. While waiting, I noticed political memorabilia displayed in the patient-care area that I found inappropriate for a professional medical environment. Having worked in corporate America and higher education for more than 30 years, I believe patients should be able to receive medical care in an environment that remains professional and welcoming regardless of their personal or political beliefs. By 10:30 a.m.--an hour and a half after my mother's scheduled appointment--we still had not seen Dr. Nguyen or received a meaningful update. I left the examination room and asked to reschedule. Rather than expressing concern or apologizing for the delay, a staff member again told me that four people were ahead of us and that we needed to wait. I explained that our time should be respected just as we respected the physician's time by arriving before our scheduled appointment. The staff member threw her hands in the air and directed me to speak with someone at the front desk. What was particularly troubling was the apparent lack of concern for the circumstances. I explained that I was accompanying a documented 90-year-old Alzheimer's patient. Anyone who cares for an elderly person with dementia understands that getting that individual prepared, transported, and to a medical appointment on time can require considerable planning and effort. I was then told that Dr. Nguyen "always runs late" because he goes to the hospital before coming to the office. If the practice knows that the physician routinely cannot begin seeing patients at the scheduled time, then appointment times should reflect his actual availability. Patients--particularly elderly and medically vulnerable patients--should not routinely be scheduled for appointments at times when the physician is not reasonably expected to be available. Even more concerning was the staff's attitude that this was simply normal and that patients should accept it. There was no apology, no proactive communication, and no apparent recognition that expecting a 90-year-old Alzheimer's patient to wait indefinitely is unreasonable. If the office knew the physician was significantly behind schedule, a simple phone call or text would have allowed us to adjust our arrival time. Instead, we arrived early, waited approximately 90 minutes, and ultimately left without seeing the physician. I am also requesting confirmation that neither my mother's insurance nor my mother will be billed for a physician visit that did not occur. Medical offices cannot always control emergencies or unexpected delays. However, they can control how they communicate with patients and how they treat them when delays occur. Courtesy, transparency, empathy, and respect for patients' time should be basic expectations--especially in a neurology practice serving elderly and cognitively impaired patients. Unfortunately, our experience demonstrated none of those qualities. What could have been handled with basic communication and compassion instead became an unnecessarily frustrating and disrespectful experience. All for a 15min appointment that never happened! read more

My husband has been a patient of Dr. Khanh Nguyen for over 10 years. He has a kind heart and the professional skills to diagnose and treat his patients. If we sometimes need to wait to see him we know he will give us all the time we need when he greets us. We are thankful for our relationship and confident to recommend Dr. Nguyen to others. read more

Very nice doctor, but only if you can wait for hours to see him. I had to stop going the second time I waited over an hour past my appointment time and was never seen. I scheduled the first appointment of the day and check-ins only last about 15 minutes. An hour and 10 minutes after I was taken to the exam room I had not been seen and there was no communication from the staff. I told them I had to leave and they never followed up with me. Again, a great doctor, but if you have a job or anything else that means you can't spend half a day for a 15 minute appointment, this provider is not for you. read more

I visit Dr Nguyen at the Mc Kay location. I had to take a family member MD ANDERSON. She had vehicle issues and needed her infusion. I missed my appointment which was on October 3rd. I have been calling since then because the scheduling staff said they could work me in. They said if I did not come in before November 1st, dr Nguyen would not refill my prescriptions. I have yet to be worked in. I have called and called. I have faxed them. I called the business office, I called his answering service. Every time I try to communicate with Dr Nguyen, I am told he does not handle scheduling. I called today, but he was only seeing new patients! If they have NO openings in their busy schedule, why are they seeing new patients? Do not get me wrong, I have been a patient of Dr Nguyen's for 11 years. I have great regard and respect for Dr Nguyen. This means I may go without the very medications that keep me out of a wheelchair. I cannot get through to the doctor. Just in case Dr Nguyen reads this...I am Norma Morris. I just need to get an appointment. Dr Nguyen is one of the best neurologists I have ever met. His staff works very hard. I JUST NEED A FIVE MINUTE APPOINTMENT. read more