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    16 years ago

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    TD Bank

    TD Bank

    (10 reviews)

    The customer service at the branch located at 225 Greentree Road in Marlton NJ is awful. In my 40…read moreyears plus doing business with TD Bank I have never had any issues. The branch manager doesn't seem to know how to treat a customer's request. I places 3 calls requesting a return call after I spoke with him 1x and he just doesn't respond. I spoke with Barbara asking her about the POD form that I signed with her on Friday 11/14/25 questioning why didn't she give me a copy of the form? No answer was given so I asked her to make a copy of it and send it to me via US mail or email and she said she couldn't do that. She told me that the branch manager was the only one who could help with my request. Well unfortunately he doesn't want to speak with me a 2x after I spoke with him. I left 4 messages before the branch closed but he never responded. Both Barbara and him cut you off very fast and hang up before you get the opportunity to speak.

    This Branch has the worst service. There seems to always be a 15 min wait in three drive through…read morelines and they only seem to have two tellers working. I was cashing a check and the teller took my check and I could see him walking around for what seemed to be 2 minutes just walking back and forth behind the window. Then he asked for ID. I have been banking at TD bank and previously Commerce Bank for 44years. Covid just seems to be an excuse to provide reduced and lousy service. Why did they reduce Saturday hours and eliminate Sunday hours? Just to lay people off? The custard stand keeps weekend hours. I'm taking as much of my money out as possible and going a block away to WSFS bank (where I have another account) that has no drive-in lines.

    Navy Federal Credit Union

    Navy Federal Credit Union

    (16 reviews)

    I have been banking with Navy Federal Credit Union for 20 years and this branch has always given me…read morea top tier experience. The branch itself is clean, well organized and clearly marked for the service you are looking for that day. You are always greeted by a friendly rep at the door to ensure you're heading to the right place or getting an appointment if you aren't sure. From mortgages to car loans or other banking needs, the advisors are always incredibly patient and knowledgeable. They understand your needs, provide advice or feedback, show you the numbers and potential alternatives, and then set you up for an easy checkout experience. I could not more highly recommend NFCU and this Cherry Hill branch!

    This isn't just for the bank because you actually can't call into the bank. However, this is for…read moretheir customer service. The only people that you can contact on the phone. They get you in acting like you're going to get a low interest rate on your car loans, they tell you interest rates from like 3.5% of 17% however they can't even tell you what criteria needs to be for what bracket of interest rates. I've never taken out a loan where they couldn't tell me what criteria you to meet to see if you even wanna do business with them. Technically you could have perfect credit and you can meet all the criteria and still get 17 percent interest rate if that's what they want to give you. It is a scam. Stay away from them. They lure you in on false pretense and then can't answer any questions which as a financial Institute they should be able to answer all questions. A car salesman could answer more questions about finance than their own financial institution can answer. They lost my business on that. Could've made a lot of money off my loan, I've been with the banks and their credit cards for over 15 years, I have a personal relationship with finance as well. So this leads me to believe that they have under trained staff. Ignorance is no excuse. For anyone who's reading this, in case you are unaware, as many people are, when they run your credit if you decide to not take out a loan with them, it will drop your credit by 20+ points. If you don't take the loan, it looks like you've got denied. Therefore them not being able to answer your questions properly could result in you dropping into a credit score bracket that you won't be able to get lower interest rates because they suckered you in. If you want to Bank with them, they aren't so bad they have benefits other banks don't have. But it comes the cost because there's only one location in the entire state of New Jersey.

    NFM, Inc. - banks - Updated May 2026

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