1. Nexus Stone Gallery

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    Tampa, FL

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    Nexus Stone Gallery

    5.0 (4 reviews)
    Closed • 8:00 am - 5:00 pm

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    North Rome Lumber - The crown molding and the North Rome Lumber Staff helped me to find

    North Rome Lumber

    (19 reviews)

    Stood in the office/showroom for half an hour without anyone offering to help. I asked one employee…read moreif she could help me with some samples and she just said she couldn't. Left without getting any questions answered. They don't seem interested in earning business. Poor customer service.

    Horrible customer service and business practices. After purchasing thousands of dollars in running…read moretrim with an acceptable result (some issues with them not shipping the requested lengths, therefore incurring unnecessary waste), we ordered select cypress to construct faux beams as a central feature in the house. The wood that was delivered was absolutely warped (most was warped 0.75" - 1.5" in a single board), knotty and some pieces were even split. The wood was unloaded and the painter proactively jumped on it and began staining it. When the finish carpenter arrived the next day, he quickly pointed out the defects, and we immediately called North Rome Lumber. Brandon was quick to point out that if we had problems with the wood, we should have not accepted delivery and that once we did, he was no longer responsible. Zero remorse, horrible customer service, and completely unwilling to help find a solution. North Rome did nothing at all to rectify the situation and blamed us for accepting it, even though they obviously did not QC it before it was shipped. To avoid trashing thousands of dollars in lumber, we altered our design to shrink the size of the beams being built and invested several days in labor to trim down the lumber to be straight and splice/join pieces to remove the knots and splits. Now, several months later we needed a few more pieces of baseboard (custom profile) to finish out one last room of the project and Brandon is refusing to sell us the baseboard. In fact, he instructed the salesperson to not even call us back. Be advised that while North Rome Lumber has been around Tampa for decades, the newer ownership is not honoring its previous reputation and cannot be trusted to do the right thing when it matters.

    Peninsular Lumber Supply

    Peninsular Lumber Supply

    (15 reviews)

    Plaza Terrace, International

    Professional, polite, and friendly! I'm a hobbyist and was very impressed with the selection and…read morequality of lumber, moulding, and decking available. I will be getting my lumber from Peninsular from now on.

    This is the worst lumber store in Tampa--hands down the biggest joke in the bay area! There's some…read morequack named Jeff who works here, and he's about as intelligent as a damp sock left in a gym bag for three weeks. This sleazy salesman straight out of a bad 1980s used-car lot answered the phone like I was interrupting his nap, got rude the second I asked a basic question, flat-out refused to help, and then--get this--actually snarled, "I don't plan on doing business with you" before slamming the phone down. Classy, Jeff. Real classy. I figured maybe he was having a bad day, so I called back. Big mistake. The lady who picked up next was somehow even worse--snottier, ruder, and twice as condescending, like customer service is an allergic reaction to her. She made Jeff look like a Boy Scout who just earned his politeness badge. Between the two of them, they turned a simple phone call into a masterclass in how to tank your own business. Service slower than sap running uphill in January, attitudes nastier than week-old sawdust, and an overall vibe that screams "we hate customers and we're proud of it." Jeff and his charming coworker clearly think running a lumber store means running off anyone dumb enough to call. Zero stars. I'd rather drag every board I need across town with my teeth, pay double at a real store, and build my whole project out of spite than ever give these clowns a single penny. Tampa deserves better than this sleazy, rude, phone-slamming circus. Stay far away unless you enjoy being treated like garbage by rejects from the Sleazy Salesman Hall of Fame.

    Nexus Stone Gallery - buildingsupplies - Updated October 2026

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