The courses are very easy, but the customer service is horrible here. I took an online course and after I passed the course I got sent an email to download adobe to be able to view and download my certificate to my phone. I was unable to do that, I then emailed Zennie Mcnealey about how it wasn't downloading and they were no help. They told me that it should download and then eventually stopped replying to my emails. It's been a couple months now and i've still been trying to download this file, through the library computers, my mom's computers, and her work computer. If you plan on taking this course please take it in person and not online. Extremely disappointed with the lack of care and communication after I also explained to them that this is for court. read more