They screwed up our account and cost us over $700 because of duplicate service and changing the planread more

On July 25th I went to T-Mobile on Port Washington Road in Glendale to buy a new phone and sign up…read morefor their service. Why? Because there were offering $200 for my Phone 6S plus as well as a monthly fee of $55.00 for service. I signed the contract on their iPads, bought a new iPhone 13 pro max, paid $200 towards the new phone to bring the monthly payment down and went home. It was midnight and the new phone still did not have my number ported over, so I called, and was put on hold for more than a half hour. All calls are handled by people in another country which made it even more stressful. I printed out the contract I signed and it was totally different from what the sales person and I had agreed upon. First it had a number assigned to the phone, not my cell number. It had a second phone number I knew nothing about and an agreement for home internet service. I had no knowledge of those last two things. There was nothing about receiving $200 for my iPhone, in fact it said the trade in was valued at $10.00. The $200 I gave as a deposit was listed as a credit on the monthly account. The next morning I went back and canceled the service and returned the phone. They told me that "no one ever reads those contracts", and that the $200 iPhone 6S is not in the contract, but "understood" as one of the terms. I asked for my Phone 6S back and they said that they no longer had it, even through it was given to them 12 hours earlier. On August 17th, a charge appeared on my Visa for $135.00 auto billing from T-Mobile. I disputed the charge saying that that was canceled and the phone returned. Visa was successful resolving the dispute in my favor and the money credited back. I actually talked to T-Mobile as well about this on August 17th and was told that the account was still active which worried me as it was tied into my name and my credit. The supervisor said she would close the account and my name removed from the account along with all my credit information, On August 26th I received a T-Mobile billing statement for that same $135.00. I went to the T-Mobile store on Port Road where I had purchase the phone thinking they would take care of it, but NO, They did tell me that the account was closed and that the phone had three minutes of usage which was probably made by me to check if my number had been ported over. They said I need to go through their customer service again. Again, to speak to someone that barely speaks English. I did make that call and was told it would be taken care of. TODAY I RECEIVED A LETTER FROM A COLLECTION AGENCY REQUESTING PAYMENT FOR A T-MOBILE CHARGE. I have no intention of making any more calls to anywhere about this. I might go back to the store once again and demand help with this nonsense, SO.....STAY AWAY FROM T-MOBILE OR AT LEAST KEEP THIS SCENARIO IN MIND.

If I could rate this location 1000/10 I would! This was my first time visiting and I needed to add…read morea line to an existing account, trade in my current iPhone and port over my old number from another carrier and they helped me with all of that and more! De'Airist and Yolanda were the BEST! De'Airist helped me with everything from deciding what phone to get, talked through all my options, ran through pricing and helped me pick out a case, charger and screen protector. He was trustworthy and knowledgeable! They helped me from start to finish, were friendly and enjoyable to work with - especially since transferring phone lines can be a hassle sometimes (they were amazing all the way through!). Can't speak enough about the great things about my service here and I was able to build great trust and rapport with the team. They went above and beyond with their customer service even through this process. I highly highly recommend!!!!

From the owner: Visit the T-Mobile store in Milwaukee and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 1316 S 1st St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

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From the owner: Our Network Solutions and Services Team (NSS) provides premium I.T. consulting services with a…read morefocus on complex design, implementation, performance and optimization of our clients' networks. Our engineers directly contribute to our clients' success, deploying the latest networking technologies in the highly dynamic environments where they operate. NSS Engineers possess hands-on experience with a variety of real-world customer networks, which allows them to continuously build upon their existing knowledge and ability, creating a high level of efficiency for the I.T. infrastructure services that our company provides.